need advice guys :) is a tv guarantee from john lewis worth its weight in gold or rely on SOGA

Found 14th Aug 2009
is a 5 year guarantee a great thing or would u just rely on the sales of goods act?
not sure what tv to go for!
really love ur views...
Community Updates
It's a 'great thing'

The SOGA is BS unless its a manufacture fault.

It's a 'great thing'The SOGA is BS unless its a manufacture fault.

Wouldn't go that far but the 5year guarentee is good to have. Provided you aren't paying an absolute premium for it?
Honestly, I couldn't fault John Lewis and their guarantees, I've returned a few things after 3 + years, never ever had any problems at all. hth.
A guy i know from work bought a DVD player from JL, it came with a 2 year warrantee which he paid an extra £25 to extend it by another 3 years to make it a 5 year guarantee.
Total price of the DVD player and extended warranty was about £80.

After three years the laser packed up, he took it back and got given the latest version of the same player for free, they gave him a refund of £19 on the difference (DVD players got cheap in the 3 years that passed) and his warrenty was renewed for free meaning his new player is guaranteed till 2012.

Service like this should be the benchmark and is the reason why the JL extended warranties are known to be one of the best and well worth paying a little extra for.

Special mention should also go to Richer Sounds (pay 10% of the value of the Plasma TV for an extended no hassle warranty)
Another vote for John Lewis, brilliant service.:thumbsup:

Another vote for John Lewis, brilliant service.:thumbsup:

Sale of Goods Act Fact Sheet
Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation:
Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

Frequently Asked Questions (FAQs)
What is an inherent fault?

Do I only have rights for 30 [or some other number] days after purchase?

Are all goods supposed to last six (or five) years?

I know I can demand my money back within a "reasonable time" but how long is that?

After the "reasonable time has passed", what can I do?

Is it true that I have to complain to the manufacturer?

Do I have to produce a receipt?

Can I claim a refund on sale items?

Must I accept a credit note instead of a refund?

What can I do to claim damages or if the retailer will not honour my rights?

The retailer has claimed that a repair is "disproportionately costly" and insists I accept a replacement as an alternative. Must I accept this?

Neither repair nor replacement are possible. What can I do?

What will the "reversed burden of proof" mean for the consumer?

Where can I get further advice?
awww cheers guys. what would i do without hukd? xxxx

It's a 'great thing'The SOGA is BS unless its a manufacture fault.

John Lewis is my favourite shop

I had a portable tv that packed up after nearly five years - the refund after that length of time meant I could get a combi to replace it and still have change. (This was a while ago now - both were crt).
for large TVs, do they collect from your home or do you need to get it to their service centre?

whats the cut off point before they will issue a replacement? 10 days? 28 days?

the T&C say they will only repair the TV up to the original value paid.
So if your TV has a fault and say it cost £500, the repair fee is £300 all told, is that £200 of warranty left?

Also it mentions you sometimes having to pay for the repair and claim it back from them.
to me this is the most unacceptable thing. Even the hated Currys/PCW don't do this.

it might seem like piece of mind for 5 years but its all a bit vague.

Anyone ever claimed under their free warranty on something like a 42" or 50"?
what was the procedure?
well I Opted for the john lewis tv. thanks again peeps xxxx
john lewis are very good, golden gems they are!
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