Found 16th Jun 2010
Hi all I need some help please.

I bought a Western Digital 1.5tb external Hdd about a week ago. And I put about 250-300gb of data on there. For the last couple of days it hasnt been connecting to any computer I connect it to. And it wasnt showing up anywhere ( my computer,device manager, disk mangement)
Ive manged to get it connected now and im trying everything to fix it from checking the disk and fixing the errors, to trying and recover the files but all the programs keep not responding unless i pull the usb cable out. but i dont want to pull it out in case it doesnt get recognized again. The drive is showing as Raw and sometimes get i/o device error

I was wandering if i create a partition on the drive to get make it bootable will the files come back or will they get deleted.
The programs Ive tried is easeus recovery, acronis disk director, tuneup disk doctor, pc inspector file recovery and now recuva.

Thanks for any help given and advice

13 Comments

send it back its dead

If it's not a software problem, trying to use software to fix it is either going to do nothing if you're lucky, or destroy your data if you'r unlucky. If the hardware isn't physically recognised by any system you're connecting it to except on rare occasions ("I've managed to" = "it's randomly started working", yep?), you need to address the hardware issue. Is the power supply supplying power OK? Is the USB cable good? Try another of each. Next, try opening the unit up, and reconnecting the harddrive to the USB to SATA connector inside.

Original Poster

is there no way to get the data back

Original Poster

dxx;8851986

If it's not a software problem, trying to use software to fix it is … If it's not a software problem, trying to use software to fix it is either going to do nothing if you're lucky, or destroy your data if you'r unlucky. If the hardware isn't physically recognised by any system you're connecting it to except on rare occasions ("I've managed to" = "it's randomly started working", yep?), you need to address the hardware issue. Is the power supply supplying power OK? Is the USB cable good? Try another of each. Next, try opening the unit up, and reconnecting the harddrive to the USB to SATA connector inside.



Ive tried with different cables and power supply but still the same. I dont want to open it up and void the warranty. My last option will be to send it back.and lose my data. But whilst ive got it connected i want to try and get my data back and format if i can.

elena17484;8852022

Ive tried with different cables and power supply but still the same. I … Ive tried with different cables and power supply but still the same. I dont want to open it up and void the warranty. My last option will be to send it back.and lose my data. But whilst ive got it connected i want to try and get my data back and format if i can.



Does the warranty say that it expires if you open the chassis?

You could try something like Recuvva Which is a free file recovery program.

However from what you have said it does sound like the drive has died, if you have tried it on multiple computers it rules out it being a problem with your machine.

Deffinitely dont create a partition on it or try copy any files or programs to it as this will most deffinitely destroy any data on it.

Original Poster

dxx;8852062

Does the warranty say that it expires if you open the chassis?



Yes it does

Original Poster

dmccabe;8852079

You could try something like Recuvva Which is a free file recovery … You could try something like Recuvva Which is a free file recovery program.However from what you have said it does sound like the drive has died, if you have tried it on multiple computers it rules out it being a problem with your machine.Deffinitely dont create a partition on it or try copy any files or programs to it as this will most deffinitely destroy any data on it.



just tried recuva but no luck froze.

Original Poster

thanks all for advice

Banned

I/O Device Error = Hardware fault = Goosed.

elena17484;8852096

Yes it does



Try physically pushing the drive's panel, and keep the drive a an angle so that the weight of the drive pushes onto its connector, then. It might just be a dodgy connecton, which a little pushing might sort.

Original Poster

Thanks all will try all suggestions and hope for the best if not then i'll send it back for a new one.

Unfortunately I think you know the answer by now, chances of getting anything off this drive are slim to none.
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