Need help contacting Hamleys Customer Service

Found 16th Dec 2009
Hi, would like to know if there are any other ways of contacting hamleys customer service, I have sent several emails and received no response and called them several times, and been left on hold and haven't got through to anyone.

I am trying to contact them because I sent a complaint by email to them on the 22nd Nov about an item I bought and the poor quality of it as it broke within minutes, I did receive a response and was told to post it back to them with photocopy of receipt (so sent item out on the 23rd) and in the email it says they will contact me to refund payment. So have been trying to contact them ever since with no luck...

6 Comments

Try

020 7494 2000

(0844 855 2424)
Hamleys customer service team ,is this the number you used

also try020 74797309

Original Poster

srw_topbloke;7245358

Try020 7494 2000



jeany123;7245384

(0844 855 2424)Hamleys customer service team ,is this the number you used



I tried 0871 704 1977, and i think the number above is one it said to call instead

srw_topbloke;7245391

also try020 74797309



Thank you, will try those numbers now

edit- they just keep ringing and no one answers and it soon cut me off =/

Original Poster

thanks for both your help rep given, as after the 3rd attempt of calling finally got through to someone, and they said how they had received my return items ages ago and didnt know why nobody had contacted me, so will process the refund tomorrow!

Pleased you got it sorted:thumbsup:
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