Need help with ebay £500 down the drain at the moment.

Hi

A friend ordered some chairs from ebay as brand new from a power seller, they arrived on 21st June very badly damaged. She has emailed the seller many times but no response. She contacted ebay and got a phone number for the seller but she just gets an answerphone. She tried to do a dispute but wan't sure how and now she says that the ebay item isn't even on the system any more...? She's at the stage where she's pulling her hair out, very angry and upset.

She paid by paypal. What should she do?

Anyone help? Thanks

Pete

12 Comments

go to pay pal see if you can view the payment, then you should be able to open a dispute from there.
It waill show as resolution centre i think.
good luck.

yeh go through paypal. They might ask for photos etc so get as much evidence as you can
You should get money back some time!!

Does it look like they were damaged in transit or that's how the seller sent them?

Banned

Whats the username of the seller...my parents have same problem at moment...maybe there the same?

Hiya, just another thought, if they were sent courier they will be insured, check that out, if they have the delivery note, worth a try. Good luck

Original Poster

she's not sure if they were damaged in transit - boxes don't look too bad. One of the chairs doesn't recline so must have been dodgy when sent.

Said she tried the paypal resolution but they said she had the wrong item number; she says it is correct, how can that happen?

tgbyhn10;2526614

she's not sure if they were damaged in transit - boxes don't look too … she's not sure if they were damaged in transit - boxes don't look too bad. One of the chairs doesn't recline so must have been dodgy when sent.Said she tried the paypal resolution but they said she had the wrong item number; she says it is correct, how can that happen?



She may be using the ebay item number when she needs the paypal transaction number. If still having problems then ring paypal and they can walk her through it

tgbyhn10;2526614

she's not sure if they were damaged in transit - boxes don't look too … she's not sure if they were damaged in transit - boxes don't look too bad. One of the chairs doesn't recline so must have been dodgy when sent.Said she tried the paypal resolution but they said she had the wrong item number; she says it is correct, how can that happen?



RIng paypal - they can be helpful, but make sure you have all the details straight in your head first as they sometimes have "difficulty" understanding you. :whistling:
Be clear and firm and ask paypal to look into asap. Its worked for me in the past.

EDIT:
dmissy13;2526692

She may be using the ebay item number when she needs the paypal … She may be using the ebay item number when she needs the paypal transaction number. If still having problems then ring paypal and they can walk her through it




aah - ya beat me to it!

Hi go to paypal and file a dispute and paypal will guild you through what to do.You have insurance seems you paid with paypal

put in a claim thru paypal

Original Poster

Thanks for all the help. She has been able to put in a dispute now - any idea how long these things can take to get resolved?

All info is available on the Paypal website.
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