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    Need some advice on laptop that's gone for repair

    I sent my hp laptop to be repaired to hp for few problems, it's been there for 3 weeks and they have said that they are waiting for parts and can't give me an eta. It has been waiting for these parts since the day it was received by them. I have sent various emails asking for a replacement till it's fixed but they have said they don't do replacements. I did buy it from pcworld is it worth contacting them. What rights do I have

    2 Comments

    Unless it arrived at HP through PC world I'd imagine they won't be able to help you without first getting the machine back from HP.

    Banned

    you have the right to wait
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