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    Need some mobile advice please.

    My wife had a Blackberry delivered from Dialaphone Friday 18th. She's had a play around with it but doesn't like it.
    I was just wondering would I be able to return it ,or even change it for another phone? Or am I buggered now it's been opened and played with?

    Thanks for your help.

    7 Comments

    Pretty sure you'll have 14 days in which you can cancel and return the phone. Check the website for returns policy

    Website link dialaphone.co.uk/hel…tml
    Says you have 7 days from delivery so you need to call them asap

    Distance selling regs give you 7 days t inspect what you buy. BUT some mobile dealer won't take a phone back if you've used it or inserted the sim.

    The DSR are there to make sure you get the right model, make, colour ect, not to give you 7 days to play with the phone.

    Check their website for their T&C's

    used to be you could return and disconnect with the netwrok within 14 days..has this changed?

    Original Poster

    Will have to give them a ring by the looks of thing.
    I don't hold out much hope of returning though, just seen she's used some of the pre-installed topup.
    Thanks all.

    If it had a fault of some sort or it did not do something it should due to a hardware bug etc (or just broken)/ you stand a better chance of replacing it with something else
    Edited by: "dontasciime" 21st Feb 2011

    I did it a few weeks ago no probs here but you might get a small bill from the network provider they will keep you on hold for ages though be prepared
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