Need some mobile advice please.

    My wife had a Blackberry delivered from Dialaphone Friday 18th. She's had a play around with it but doesn't like it.
    I was just wondering would I be able to return it ,or even change it for another phone? Or am I buggered now it's been opened and played with?

    Thanks for your help.


    Pretty sure you'll have 14 days in which you can cancel and return the phone. Check the website for returns policy

    Website link…tml
    Says you have 7 days from delivery so you need to call them asap

    Distance selling regs give you 7 days t inspect what you buy. BUT some mobile dealer won't take a phone back if you've used it or inserted the sim.

    The DSR are there to make sure you get the right model, make, colour ect, not to give you 7 days to play with the phone.

    Check their website for their T&C's

    used to be you could return and disconnect with the netwrok within 14 days..has this changed?

    Original Poster

    Will have to give them a ring by the looks of thing.
    I don't hold out much hope of returning though, just seen she's used some of the pre-installed topup.
    Thanks all.

    If it had a fault of some sort or it did not do something it should due to a hardware bug etc (or just broken)/ you stand a better chance of replacing it with something else
    Edited by: "dontasciime" 21st Feb 2011

    I did it a few weeks ago no probs here but you might get a small bill from the network provider they will keep you on hold for ages though be prepared
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