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    Need to return guitar hero for a replacement.

    Bought it from Game for £129.99, it's now more expensive everywhere so want repair or replacement rather than refund. Anyone know if they can make me take a refund or if I have a right to a replacement? Also any idea how long they keep it for? It's for my neighbour and I don't want them to be without it for weeks. I guess I have to pay for return postage, do I have to pay delivery on the replacement too?

    Thanks!

    12 Comments

    have you spoken to them to see what the policy is, a bit different i know but i got a bin for half price from argos which broke and they just exchanged it although it was back to full price

    dildil;4144838

    have you spoken to them to see what the policy is,



    That's a novel idea.

    Original Poster

    thesaint;4144924

    That's a novel idea.



    Trying to find out my rights first if that's ok with you?

    Ben - you can get a replacement sent out from the manufacturer here:

    redoctane.custhelp.com/cgi…ohj

    says 3 days approx turnaround - not sure how accurate this is, i filled one out this morning for a faulty strum bar - they say that one they action the request that they'll send a replacement out by courier!

    P.s. - no mention of any charges either!

    Original Poster

    jayhab;4145218

    Ben - you can get a replacement sent out from the manufacturer here: … Ben - you can get a replacement sent out from the manufacturer here: http://redoctane.custhelp.com/cgi-bin/redoctane.cfg/php/enduser/std_alp.php?p_sid=FsmKwohjsays 3 days approx turnaround - not sure how accurate this is, i filled one out this morning for a faulty strum bar - they say that one they action the request that they'll send a replacement out by courier!P.s. - no mention of any charges either!




    top man, thankyou very much!

    my son phoned the leaflet in the guitar hero box and they sent him a new guitar by courier and they let him keep the broken one,so his really happy

    can you post the number please as i need it for a faulty strum bar also.

    kx12;4147416

    can you post the number please as i need it for a faulty strum bar also.


    ..just use the link i posted above?

    Thank you rep left

    UPDATE: New guitar just arrived!

    jayhab;4188378

    UPDATE: New guitar just arrived!



    Do you have to post the old one back to them?

    Tillboy;4188797

    Do you have to post the old one back to them?


    Nope!
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