Just had me Bosch 30i boiler fitted and connected the heatlink. Setup the thermostat to wi-fi. But when connecting to heat link I get this message

Can anyone guide me please?
I tried to this many times but no joy.
I even entered the code from bottom of heat link when asked but no luck. I have plusnet router

Can anyone guide me please?
I tried to this many times but no joy.
I even entered the code from bottom of heat link when asked but no luck. I have plusnet router
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