New Ebay dispute resolution process-very strange!!!!!

Received an item bought from ebay that was SNAD and damaged,tried to go through the regular dispute channels but received a message to call ebay for a new trial process.

After going through problem with them and taking all relevant info they told me that they would refund the amount to paypal immediately(which thy did) and I could dispose of the item.

All sorted within 10 minutes,said they were testing a new system.

Anyone else has this or know what its all about??

19 Comments

ive never herd of it but i can see it getting abused if they refund so easy more buyers will be saying things are wrong when they not and more bad luck for sellers, i hope not tho cos its hard enuff for sellers
glad you got your refund nice and quick lot less stressfull for genuine cases

Original Poster

SABJ;5446292

ive never herd of it but i can see it getting abused if they refund so … ive never herd of it but i can see it getting abused if they refund so easy more buyers will be saying things are wrong when they not and more bad luck for sellers, i hope not tho cos its hard enuff for sellers glad you got your refund nice and quick lot less stressfull for genuine cases



I know was totally shocked,thought they were winding me up!

Original Poster

http://img188.imageshack.us/img188/656/picture2bvg.png

If they say that you can dispose of the item, isnt that going to encourage people to make false claims so that they get a refund and the product? How do they get proof that it was damaged?

Original Poster

kelly_o_fanatic;5446899

If they say that you can dispose of the item, isnt that going to … If they say that you can dispose of the item, isnt that going to encourage people to make false claims so that they get a refund and the product? How do they get proof that it was damaged?



god knows what they are on,I asked if i had to send it back to seller and they said no,you can do what you want with it.

Insanity!

They are trying to turn into more of a business & this will just wipe out small sellers as this is going to get so much abuse.
Someone @ ebay has been on the c**** pipe again!!

Surely the fact they are telling people to keep the item as well is just wrong?

same happened for me but not so good, did this on the 22nd of may, only got my refund yesterday, they messed me about, sent the refund to the wrong paypal account 3 times, im going to stick to paypal for refund, going through ebay was too much hassle

Original Poster

does ebay take the money from the sellers account ?

How much was the item worth ?

maxmix

Original Poster

maxmix;5488958

How much was the item worth ?maxmix



£40

boothy;5489130

£40



That was good m8, I thought they would instantly sort items out under a tenner or so...

Well done and good info posted

maxmix

I phoned the number for a SNAD, and was told to go to the Paypal dispute. How long does it normally take for Paypal to respond to an escalation?

Original Poster

sickly sweet;5490165

I phoned the number for a SNAD, and was told to go to the Paypal dispute. … I phoned the number for a SNAD, and was told to go to the Paypal dispute. How long does it normally take for Paypal to respond to an escalation?



have you escalated to a claim?

boothy;5490454

have you escalated to a claim?



Yep, the seller said to escalate it, so I did.
How long till paypal respond with their decision, how long do I have to send it back and how long after then will paypal, if in my favour, refund?

Original Poster

depends can take uptp 2 weeks

boothy;5490575

depends can take uptp 2 weeks



Thanks.

Banned

ebay are just getting worst and worst for sellers day by day, all their policies are biased towards sellers, if you wanna sell something you have to go through millions of verification checks but to in order to buy something you can create millions of ebay ids and annoy every single seller, leave negative feedback etc.
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