new look : i placed and order but it was denied and failed,but they took my money anyway,can you please help ? what shoul i do?

9 replies
Found 13th Nov 2016
i dont know what to do , should i go to the store?

9 Comments

New Look's customer service on twitter is quick to help: twitter.com/New…elp

Give New Look's customer service a call and explain to them your problem. Going to the store will not help.

Lines are open Mon - Sat // 8am to 8pm. Sun // 10am to 6pm.

0344 499 6690.

Chances are the payment is just earmarked from your bank account (available balance reduced by the order amount). When this happens and it fails it can take 3-5 days for the funds to be released as available funds again. If you speak to your bank sometimes they will give you a fax number for the company to fax them saying the order had failed and the bank will release the funds immediately.

I had the same issue like 10 minutes ago, paid with paypal then card and both times declined

Original Poster

cozzie

I had the same issue like 10 minutes ago, paid with paypal then card and … I had the same issue like 10 minutes ago, paid with paypal then card and both times declined


What are you going to do ?

The store won't be able to help with website issues. Call them in the morning

NataliaDavidova

What are you going to do ?



​il call them in the morning, card transaction should go in this week though, where as paypal il probably need to call them

Original Poster

cozzie

​il call them in the morning, card transaction should go in this week t … ​il call them in the morning, card transaction should go in this week though, where as paypal il probably need to call them



Do you think they can cancel the transaction or something ?

Original Poster

cozzie

​il call them in the morning, card transaction should go in this week t … ​il call them in the morning, card transaction should go in this week though, where as paypal il probably need to call them



Let me know what they said
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