New Rules / Publication Rules going live 24th July - let us have your feedback

ADMIN 1400
Posted 17th Jul 2019
Hey guys - so for the past few months we've been working on some new rules which we'd like to put live on 24th July.

We know that the current rules have led to lots of uncertainty which has resulted in a fair amount of inconsistency in our decision making. We want to start afresh

>> You'll find the publication rules here <<

We need to get to a point where the first contact/communication we have with you provides enough information for you to understand why we've made that decision instead of you being sent a "catch all" message. For example, telling you specifically why we think a merchant unsuitable, instead of just telling you they can't be added at this time.

If you're still unsure or you have a question, the team will be on hand to provide further information and all you need to do is reply to the @hotukdeals_team message and someone will get back to you.

Every decision will be explained and we'll take whatever time is needed to make sure you're happy with our reasoning. Every action will be communicated (for example, when we move a thread from Deals to Discussions).

For the deal posters amongst us I think the biggest change is likely to be the need for deals to be market leading when they get shared on hotukdeals. Why such a change? We do not think we would be enabling our members to make the right purchasing decision if we allow a deal on site knowing it is cheaper elsewhere. This rule is to cover like for like products/services. Additional benefits (eg a John Lewis extended warranty) would be classed as a different deal when looking at the price etc.

Our community should be able to trust the content they see on hotukdeals and we do not think showing non market leading deals on our Hot page helps us with this mission.

We also hear your feedback that retention offers, targeted deals or local reduced to clear items should not be in the Deals section if the majority cannot benefit from these. So these will now be moved to Discussions.

We're also going to be moving megathreads/deal compilations to Discussions. We often see "heat for effort" type comments on these deals and we want to focus on hot deals! Heat should not solely be given for "effort" when the actual deal itself could be poor. When megathreads contain many products for different merchants a single vote isn't suitable for such content. For clarity, an "up to **% sale" at a single merchant with product examples is not a megathread under this rule and can stay in Deals.

I fully appreciate that some of these changes might take some time to adjust but we truly believe these changes are needed to improve our deal content quality and also how our community engages with the team, eachother and also our site.

What else have we been working on?

- Recently we've added a FAQ to site which provided answers to many of the questions you either ask in Feedback or the emails we receive. There is a discussion thread here if you wanted to provide your feedback.

- There will be a further announcement soon but we're looking to add a feature on site to filter Local deals so you do not have to see those which aren't in your area. This will be a user preference which you can set yourselves.

- Building trust and transparency on hotukdeals by providing you with the information you need to see about the site, Pepper and the team. More on that in due course.

What else are we considering?

- We are going to do some testing on the vote weight in order to give back the importance of voting. First of all we need to implement these new rules and see how we go. We'll cover this as a separate discussion to keep you looped in.



Your feedback is really important to us which is why we wanted to bring you this in advance of these rules going live.

These rules aren't fixed and we'll be reviewing them based on how we see things on site and your further feedback. Any changes to these rules will be communicated.

Thanks for reading and please let us have your thoughts
Community Updates
Misc
Top comments
FAQs

What about items which are RRP (like products launches)?
Items which are their normal selling price or RRP will be moved to Discussions under Rule 12. They can stay if there is an additional benefit (ie - MacBook Pro at RRP but you get £200 Giftcard when purchased).

How will you check if something is market leading?
Not all deals on hotukdeals will be able to have a comparison (due to conditions like refurbished etc) but when they do we'll use reputable price comparison sites. If we believe something is market leading (or the additional benefit justifies) we'll leave it on site. If another merchant beats it and we find out later it is not market leading the thread can remain on site but we'll do our best to ensure it receives less exposure (it won't be pushed to Highlights for example. Members can keep using the thread for discussion. We won't remove price matches from different merchants. We'll remove threads if within 5-10 minutes they aren't market leading but threads around an hour will remain.

Will you be proving information on minimum criteria for marketplace sellers?
Yep We're about to finalise the % and volume so once done this will be included in our communications with you.

What do you consider to be "Reduced to Clear" items?
These tend to be single offer "yellow sticker" items which are likely only available at one store and being sold to clear

What about items the same price but at a different retailer?
We wouldn't remove these as long as the price is still market leading.

What about code requests or threads where people are bound by the T&Cs of a 3rd party?
We'll allow codes to be requested in designated threads and no single code requests will be allowed. We'll make it clear in these threads that the end responsibility remains with whoever is offering the code. The same will go for threads where there is a question on whether members are breaching a 3rd party's terms (such as VPN accessible gaming deals).

Are you really going to remove all glitches or misprices?
Nope! We'll make a call based on what has been posted. In the past we've noticed patterns where something will get shared but we pull it because we suspect a hacked ebay account or the merchant is just data harvesting. In reality this will happen very rarely but we need to be able to have something we can rely on here when we ever make a decision to remove a thread.

What do you consider to be a megathread?
For the purpose of these rules we'll treat a thread with various deals from more than 1 seller as a megathread/deal compilation which we'll move to Discussions. Single seller threads with various products aren't considered a megathread and can remain in Deals.

What about Playstation Plus and Games With Gold etc?
These are fine to be shared in deals taking into account the benefits provided by the service and for how often they get shared/announced.

EDIT: From 27th July 2019 we will allow the following in Deals too (subject to trial):

Switch Online
Gamepass
Games with Gold
Playstation Plus
EA Access
Edited by: "magicjay1986" 27th Jul 2019
eslick17/07/2019 22:21

@magicjay1986 not to pick on him but will the removal of the megathread …@magicjay1986 not to pick on him but will the removal of the megathread impact deals like @Mrswitch and their cheapest phone under a price. Sorry Switchy.


Its fine, you make a valid point, I put a lot of work into those, and have actually been encouraged to do them in the past, and now I'm being told to stop all the hard work I do for the site, I'd love to know why the decision has been made to stop them @magicjay1986 you are basically taking away an area of the site I love, and am now being encouraged to post every single one of these deals as a single deal, instead of all in one nice neat place! Hence I'll now get flack for spamming the site!

Basically what you've done is, listen to the people who don't like Megathreads as those people are the loudest, but there are also a shed load of people who come onto these deals and tell me it helped them make a decision to buy. Poor show actually!
Edited by: "MrSwitch" 18th Jul 2019
Personally, I preferred the site when it was a Wild West free-for-all. Obviously I understand Pepper's reasoning, but whilst it no doubt increases revenue for you, it devalues it for buyers such as me. If I want to know the best price for a toaster, I can google it. What I want from a deal site is an alert that Tesco have mispriced them at 4p, or Amazon have a glitch whereby I can get a pallet full for a tenner.
I used to use the deals function, but IMHO there are better sites now. I used to use misc but, as you yourself say, there are better places for that. FS/FT? Gone too.
I used to log on multiple times a day - I'm probably here now once a fortnight.
Good luck with the changes, but I think that you'll alienate more existing users than you attract fresh.
.MUFC.17/07/2019 13:09

Can we have a new section where we can discuss Sky fairies and Politics?


I agree. An un-moderated section, titled 'enter at your own risk', would be great, where we can honestly say what's on our minds
Edited by: "deeky" 17th Jul 2019
1400 Comments
eslick20/11/2019 22:40

@magicjay1986 Hi Jay a megathread taken care of but still in deals …@magicjay1986 Hi Jay a megathread taken care of but still in deals https://www.hotukdeals.com/deals/movie-list-from-399-this-week-at-itunes-eg-dirty-rotten-scoundrels-in-hd-399-mean-streets-in-hd-399-waterworld-in-4k-399-3336521


Hey. By our rules it isn't a mega thread:

Megathreads or deal compilations will now be moved to Discussions.
Example We consider a megathread/deal compilation to be a thread containing deals from more than one merchant. Sale threads for a single merchant with product examples would not fall under this rule.
magicjay198620/11/2019 22:41

Hey. By our rules it isn't a mega thread:Megathreads or deal compilations …Hey. By our rules it isn't a mega thread:Megathreads or deal compilations will now be moved to Discussions. Example We consider a megathread/deal compilation to be a thread containing deals from more than one merchant. Sale threads for a single merchant with product examples would not fall under this rule.


Ah sorry yep remember it now.
A thread that is in Misc/Electronics but, perhaps, is better suited to "Retailer Offers & Issues"...

[ https//ww…457 ]

39047466-X5ObN.jpg
Additionally... a thread that is in Misc & should be in "Official Announcements"...

39047524-M7jZv.jpg

hotukdeals.com/dea…204
information but not one product with a price.

"we took care of it" nope you didn`t.
@magicjay1986 Hi Jay I know things are very busy at the moment but two we took care of it emails sent for echo dots and Xbox controllers at Very were not removed. The dot I didn’t use the link but replied with the link and no response. The controller I reported with the link and got the standard reply
eslick23/11/2019 21:25

@magicjay1986 Hi Jay I know things are very busy at the moment but two we …@magicjay1986 Hi Jay I know things are very busy at the moment but two we took care of it emails sent for echo dots and Xbox controllers at Very were not removed. The dot I didn’t use the link but replied with the link and no response. The controller I reported with the link and got the standard reply



There is a bug with the modal which means we cannot edit the response to report like we used to be able to tell members why something was not done.

So when we action a report the only option right now is to dismiss it on the basis of it being done. Not guaranteed but we think the fix is due to be released tomorrow (25th).
Treboeth22/11/2019 21:04

https://www.hotukdeals.com/deals/matalan-black-friday-sale-up-to-50-off-starts-23rd-nov-3339204information but not one product with a price."we took care of it" nope you didn`t.



General sale threads are fine. In an ideal world it'd be optimised for the member by the team to add in some examples. I've asked if this can be done.
magicjay198624/11/2019 08:38

There is a bug with the modal which means we cannot edit the response to …There is a bug with the modal which means we cannot edit the response to report like we used to be able to tell members why something was not done. So when we action a report the only option right now is to dismiss it on the basis of it being done. Not guaranteed but we think the fix is due to be released tomorrow (25th).


But the bugs doesn’t stop the item being deleted though does it, they were still there late last night and plenty more this morning which I haven’t even bothered to report that should be deleted.
eslick24/11/2019 09:24

But the bugs doesn’t stop the item being deleted though does it, they were …But the bugs doesn’t stop the item being deleted though does it, they were still there late last night and plenty more this morning which I haven’t even bothered to report that should be deleted.



Which threads? If they weren't needing to be removed you would have received the same message (due to the bug).
magicjay198624/11/2019 09:27

Which threads? If they weren't needing to be removed you would have …Which threads? If they weren't needing to be removed you would have received the same message (due to the bug).


Looks like the echo dot was removed but this one is still there, posted the day before think it was.
https://www.hotukdeals.com/deals/xbox-one-xbox-wireless-controller-with-adaptor-3299-with-click-and-collect-3698-with-delivery-at-399-3338145
eslick24/11/2019 09:30

Looks like the echo dot was removed but this one is still there, posted …Looks like the echo dot was removed but this one is still there, posted the day before think it was.https://www.hotukdeals.com/deals/xbox-one-xbox-wireless-controller-with-adaptor-3299-with-click-and-collect-3698-with-delivery-at-399-3338145



Found it and merged the two threads.

This Friday (22nd) was insane for the amount of deals shared on site.
magicjay198624/11/2019 09:35

Found it and merged the two threads. This Friday (22nd) was insane for the …Found it and merged the two threads. This Friday (22nd) was insane for the amount of deals shared on site.


Will only get worse for you guys
deeky17/07/2019 13:15

I agree. An un-moderated section, titled 'enter at your own risk', would …I agree. An un-moderated section, titled 'enter at your own risk', would be great, where we can honestly say what's on our minds


I am not sure about this, a test trial may reveal usefulness; you mean like the Speakers' Corner at Hyde Park? Even then, allowed by law ( 1872 Parks Regulation Act), here, the police still checks for lawfulness of the speeches. The Speakers' Corner has no "enter at your own risk" (there is no free-flow kick boxing to assist speaking and hearing.)

The tissue is, say and hear are paired instances in time.

What a speaker says honestly, is capable of being honestly heard by target listeners and honestly heard by listeners on behalf of others. That's when one honest side disagrees (strongly) with the other honest side.
Edited by: "splender" 24th Nov 2019
magicjay198624/11/2019 09:35

Found it and merged the two threads. This Friday (22nd) was insane for the …Found it and merged the two threads. This Friday (22nd) was insane for the amount of deals shared on site.


How are deals like this being accepted

hotukdeals.com/dea…490

The sites getting filled with peoples shopping lists, the deal is a £25 off £70 spend voucher, people are well aware of how to make a shopping basket of £70's worth of stuff, surely we don't need dozens of threads all with slight variations of 3 x different bottles of spirits or 70 x £1 items?

Another couple of ridiculous deals. 117kg of potatoes?

hotukdeals.com/dea…496

hotukdeals.com/dea…661
Edited by: "julieallen" 12th Dec 2019
julieallen12/12/2019 10:56

How are deals like this being …How are deals like this being acceptedhttps://www.hotukdeals.com/deals/70-terrys-chocolate-orange-for-first-time-customers-at-tesco-3361490The sites getting filled with peoples shopping lists, the deal is a £25 off £70 spend voucher, people are well aware of how to make a shopping basket of £70's worth of stuff, surely we don't need dozens of threads all with slight variations of 3 x different bottles of spirits or 70 x £1 items?Another couple of ridiculous deals. 117kg of potatoes?https://www.hotukdeals.com/deals/modern-warfare-ps4xbox-99x-1kg-carrots-8x2ltr-still-water-4507-at-tesco-new-customers-some-existingfree-clickcollect-3361496https://www.hotukdeals.com/deals/modern-warfare-ps4xbox-99x-1kg-carrots-8x2ltr-still-water-4507-at-tesco-new-customers-some-existingfree-clickcollect-3361496


Thanks for giving me some threads to vote cold on. I voted cold on every Tesco online deal I have seen except the original code.
jamie1512/12/2019 12:09

Thanks for giving me some threads to vote cold on. I voted cold on every …Thanks for giving me some threads to vote cold on. I voted cold on every Tesco online deal I have seen except the original code.


Bah humbug jamie
julieallen12/12/2019 10:56

How are deals like this being …How are deals like this being acceptedhttps://www.hotukdeals.com/deals/70-terrys-chocolate-orange-for-first-time-customers-at-tesco-3361490The sites getting filled with peoples shopping lists, the deal is a £25 off £70 spend voucher, people are well aware of how to make a shopping basket of £70's worth of stuff, surely we don't need dozens of threads all with slight variations of 3 x different bottles of spirits or 70 x £1 items?Another couple of ridiculous deals. 117kg of potatoes?https://www.hotukdeals.com/deals/modern-warfare-ps4xbox-99x-1kg-carrots-8x2ltr-still-water-4507-at-tesco-new-customers-some-existingfree-clickcollect-3361496https://www.hotukdeals.com/deals/modern-warfare-ps4xbox-99x-1kg-carrots-8x2ltr-still-water-4507-at-tesco-new-customers-some-existingfree-clickcollect-3361496



maccy1i12/12/2019 12:10

Bah humbug jamie



jamie1512/12/2019 12:09

Thanks for giving me some threads to vote cold on. I voted cold on every …Thanks for giving me some threads to vote cold on. I voted cold on every Tesco online deal I have seen except the original code.



Sorry, but they made me laugh.

Come on 117kg of tatties, who doesn't need them
Edited by: "MrSwitch" 12th Dec 2019
jamie1512/12/2019 12:11

Threads like this ripped off from @hotmik … Threads like this ripped off from @hotmik https://www.hotukdeals.com/deals/140-bottles-of-budweiser-for-45-at-tesco-3361498This thread is an absolute joke:https://www.hotukdeals.com/deals/tesco-maris-piper-potatoes-117kg-with-new-customer-code-at-tesco-3361661


True dat

V. Funny tho
@magicjay1986 Hi Jay a couple of RRP deals left in deals, the Superdrug on is odd as every time it gets posted it gets moved to discussion but not this time. The new auto message from the team is more annoying than the old ones


hotukdeals.com/dea…525

hotukdeals.com/dea…317
julieallen12/12/2019 10:56

How are deals like this being …How are deals like this being acceptedhttps://www.hotukdeals.com/deals/70-terrys-chocolate-orange-for-first-time-customers-at-tesco-3361490The sites getting filled with peoples shopping lists, the deal is a £25 off £70 spend voucher, people are well aware of how to make a shopping basket of £70's worth of stuff, surely we don't need dozens of threads all with slight variations of 3 x different bottles of spirits or 70 x £1 items?Another couple of ridiculous deals. 117kg of potatoes?https://www.hotukdeals.com/deals/modern-warfare-ps4xbox-99x-1kg-carrots-8x2ltr-still-water-4507-at-tesco-new-customers-some-existingfree-clickcollect-3361496https://www.hotukdeals.com/deals/tesco-maris-piper-potatoes-117kg-with-new-customer-code-at-tesco-3361661


In fairness at least the chocolate oranges were cheaper than usual. That would have been ideal to send to the HUKD’s office for Christmas we all know they love chocolate oranges

That’s actually a way better deal than the bog standard £1 ones we see all the time

39465029-23Gvs.jpg
Edited by: "myusernamehasgone234" 22nd Dec 2019
eslick22/12/2019 10:11

@magicjay1986 Hi Jay a couple of RRP deals left in deals, the Superdrug on …@magicjay1986 Hi Jay a couple of RRP deals left in deals, the Superdrug on is odd as every time it gets posted it gets moved to discussion but not this time. The new auto message from the team is more annoying than the old ones https://www.hotukdeals.com/deals/superdrug-mobile-1-month-ultd-plan-3371525https://www.hotukdeals.com/deals/apple-airpods-pro-with-wireless-charging-case-3371317


Whats wrong with "we handled your report" ?
Apart from
1.we deleted the duplicate thread
2.we deleted the comment
3. anything that tells us what you actually did.


hotukdeals.com/dea…734 reported as a repost included the original deal and also reported as not availabe for a £1 unless buying more than 1.


The response?
We handled your report.
No the second deal is still up with a misleading title.
I guess this thread is now being ignored?

hotukdeals.com/dea…712
Standard price item getting voted over a 1000degrees
Edited by: "Treboeth" 30th Dec 2019
eslick08/01/2020 18:18

@magicjay1986 Another odd one, not a deal on itself …@magicjay1986 Another odd one, not a deal on itself reallyhttps://www.hotukdeals.com/deals/free-coffee-or-tea-at-saatchi-gallery-with-tutankhamun-ticket-3384312


I think the thread is clear on exactly what is on offer so I think its fine to stay.
magicjay198608/01/2020 19:11

I think the thread is clear on exactly what is on offer so I think its …I think the thread is clear on exactly what is on offer so I think its fine to stay.


Nothing on the two posts above?
Treboeth08/01/2020 19:19

Nothing on the two posts above?



Looks like the Heron Food was the same (it was worded differently but essentially the same). Still looking at the Iceland one but initial view is its fine to stay. Looks like in in the past its been £1.19.
I notice another question asked in misc concerning Asda has been removed.
Now I know you have banned Asda as a merchant even though they are one of the biggest supermarkets in the country but is even mentioning them now enough to get your post deleted.
I only ask because if I see a deal on here from the likes of sainsburys or Tesco's and I know that it is cheaper in Asda, Am I allowed to mention it in the thread or will it be censored?
jimmy_the_fridge16/01/2020 16:34

I notice another question asked in misc concerning Asda has been …I notice another question asked in misc concerning Asda has been removed.Now I know you have banned Asda as a merchant even though they are one of the biggest supermarkets in the country but is even mentioning them now enough to get your post deleted.I only ask because if I see a deal on here from the likes of sainsburys or Tesco's and I know that it is cheaper in Asda, Am I allowed to mention it in the thread or will it be censored?



You can mention them in Deal threads, yep.
jimmy_the_fridge16/01/2020 16:34

I notice another question asked in misc concerning Asda has been …I notice another question asked in misc concerning Asda has been removed.Now I know you have banned Asda as a merchant even though they are one of the biggest supermarkets in the country but is even mentioning them now enough to get your post deleted.I only ask because if I see a deal on here from the likes of sainsburys or Tesco's and I know that it is cheaper in Asda, Am I allowed to mention it in the thread or will it be censored?


Don't even joke about them I did the other day in response to @Gollywood and both our comments were removed
Treboeth16/01/2020 16:40

Don't even joke about them I did the other day in response to @Gollywood …Don't even joke about them I did the other day in response to @Gollywood and both our comments were removed



I'll check in on that as i've not seen the comments.
magicjay198616/01/2020 16:41

I'll check in on that as i've not seen the comments.


@Gollywood made a little light hearted comment along the lines of @andreocean posting an Asda deal 4.5 years ago,I responded saying he was avoiding them as they are suspended.
All good clean fun but the comments were deleted.
Edited by: "Treboeth" 16th Jan
magicjay198616/01/2020 16:41

I'll check in on that as i've not seen the comments.


It was something on the lines of long time Hukder, andreocean, posting his weekly Lidl deal & I jokingly said something like 'he once posted a [FORBIDDEN RETAILER] deal 4 years ago'

And the comment was removed, appropriate warning sent etc etc.

I had no idea that the [FORBIDDEN RETAILER] was banned from HUKD.

Nor do I care if I'm honest but it did give me a taster into what it might be like living in North Korea, China, Kashmir etc....
@magicjay1986 just wanted to check that check that political discussions are not okay?
But if I post funny or flippant comments re Brexit that is okay?
Can I also post topics taking the P out of Trump, Corbyn or Labour?
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