New virgin media tv package taken out unhappy with deal

Ok so I have been with virgin media for a few years with the broadband and phone package,we were with sky for the tv. We recently upgraded to virgin media for the tv and got the v+box HD which we were made to pay £75 for,was up town today and saw they have a newer model out and if u have a xl package this box is free. Really fuming that we were made to pay £75 for a now obsolete model and we are only a month into our contract. Any ideas what we can do to get some compensation.

12 Comments

Banned

you didn't pay £75 for the box, you paid it for installation.
Compensation? Really?
If it was now £150, would you still be fuming and ring to pay an extra £75?

Original Poster

colinsunderland;8740030

you didn't pay £75 for the box, you paid it for … you didn't pay £75 for the box, you paid it for installation.Compensation? Really?If it was now £150, would you still be fuming and ring to pay an extra £75?



No install was free the box was £150 but got it for £75,I could see there point if it was several months down the line. This is a month later and they knew well fine this was coming out.

Banned

Give them a call ,and let them know they should be able to refund you the diffrence.

Banned

vinylkiller;8740045

No install was free the box was £150 but got it for £75,I could see there … No install was free the box was £150 but got it for £75,I could see there point if it was several months down the line. This is a month later and they knew well fine this was coming out.



why would you pay for something you never own? However they put it to you the £75 was an instal/set up fee

Virgin own their own boxes, unless their T&C's have changed. You don't buy or own them like SkyHD/+ boxes.

Banned

colinsunderland;8741121

why would you pay for something you never own? However they put it to you … why would you pay for something you never own? However they put it to you the £75 was an instal/set up fee


correct!

My 1 year old TV was upgraded a couple of months after I bought it. I didnt expect compensation lol.

Why not devote your effort into phoning VM and asking them rather than ranting on here?

Original Poster

J_B;8741981

Virgin own their own boxes, unless their T&C's have changed. You don't … Virgin own their own boxes, unless their T&C's have changed. You don't buy or own them like SkyHD/+ boxes.


well on the bill it is £150,£75 for insall and £75 for the box and they discounted the install.which they now offer free insall and box
csiman;8743367

correct!My 1 year old TV was upgraded a couple of months after I bought … correct!My 1 year old TV was upgraded a couple of months after I bought it. I didnt expect compensation lol.Why not devote your effort into phoning VM and asking them rather than ranting on here?



and hardly the same,i have a yearly contract with virgin that have basically sold me this box knowing fine well that a new one was coming out and being offered free.maybe 6 months down the line then i guess but a month after taking the contract

vinylkiller;8747720

well on the bill it is £150,£75 for insall and £75 for the box and they di … well on the bill it is £150,£75 for insall and £75 for the box and they discounted the install.which they now offer free insall and box and hardly the same,i have a yearly contract with virgin that have basically sold me this box knowing fine well that a new one was coming out and being offered free.maybe 6 months down the line then i guess but a month after taking the contract



You aren't understanding this too well...

You don't own the box!! if you cancelled your subscrption tomorrow, they would want the box back! if you want a new one, break it and virgin will give you the new one!

Cheers!

if your saying you've paid for the box, it just means you've paid to rent the box.

Original Poster

jayjayuk1234;8747755

You aren't understanding this too well...You don't own the box!! if you … You aren't understanding this too well...You don't own the box!! if you cancelled your subscrption tomorrow, they would want the box back! if you want a new one, break it and virgin will give you the new one!Cheers!



lilraul;8747798

if your saying you've paid for the box, it just means you've paid to rent … if your saying you've paid for the box, it just means you've paid to rent the box.



never heard of that before,i was understanding i was paying for the box.same as a mobile contract if i cancel after my contract the phone/box is mine i must be wrong.

Banned

vinylkiller;8748290

never heard of that before,i was understanding i was paying for the … never heard of that before,i was understanding i was paying for the box.same as a mobile contract if i cancel after my contract the phone/box is mine i must be wrong.



im afraid not, the box, or virgin modem is never yours, you just rent it, on the plus side, they replace it if it goes wrong all the time you rent it

I ordered a couple of weeks back and I'm just getting TV XL on its own- free installation, free box, £120 quidco. I'd have a moan if i was you, but their customer services are useless.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Royal dishy plates11
    2. Magazine competitions - Issue 37 @ tvchoicemagazine.co.uk2323
    3. Win a Free minion usb stick33
    4. E: 26/09 Win PC hardware bundle from GIGABYTE, WD & AOC! (3 prizes) @ Gleam33

    See more discussions