NEWS: 1p Mobile new £2.50 monthly 'spending' requirement

Posted 2nd Sep 2021
Just got an email from 1p mobile.

From 1st of October 2021 there will be a minimum actual monthly spend requirement of £2.50.

This means that if you used less than £2.50 worth of credit for calls/SMS/Internet in the past 30 days they will debit the difference from your available balance anyway.

They also make a point of highlighting that service will be immediately suspended if you do not have enough balance left to pay the minimum spend shortfall that month and your account/mobile number outright deleted if you do not top-up within 10 days after that. Furthermore if your account balance reaches Zero and you do not top-up within 10 days they will also nuke your account/mobile phone number.


No changes to the rates so, still 1p/min, 1p/SMS, 1p/MB.



For the full blah blah see below...



Our terms and conditions are changingWe are writing to advise you that we will shortly be changing the terms and conditions of your 1pMobile service as set out below; these changes will become effective on 1 October 2021. Please note that there is no change to our core pricing of 1p/minute, 1p/text, and 1p/MB.

Summary of the change we are making

We are replacing the requirement to top-up your 1p mobile account with a minimum of at least £10 every 120 days, with a new minimum spend requirement of £2.50 per month.

For many lower users of our service, this change will reduce the number of top-ups you need to make over the short/medium term, and prevent you continuing to build a large and growing credit balance that you may never need.

To implement this change, we will be amending the wording of Clauses 2, 3 and 7 of our terms and conditions; the new wording of these clauses are as follows:

New Clause 2 wording

Duration

This Agreement will commence on the date that you agree to the terms that we offer you (whether by accepting them online or via our customer services or sales teams) and will continue thereafter unless cancelled by us in accordance with clauses 2(b), 3 or 7 below. The commencement date ('Commencement Date') for any Service shall be the date that such Service is activated by you, or 7 days after the SIM card has been dispatched by us, whichever shall be the earliest.

New Clause 3 wording

Minimum Monthly Spend Requirement and Zero Balance Process

Our 1pMobile service is subject to a minimum spend of £2.50 every 30 days. If your actual spend during any 30-day billing period falls below £2.50, we will deduct the shortfall from the credit balance on your account; your billing period runs on a 30-day cycle from the Commencement Date. If we are unable to collect the shortfall because your credit balance is insufficient for us to do so, then your service will immediately be suspended until (i) the date you top-up your 1pMobile account, and (ii) 10 days have elapsed (in which case we will close your 1pMobile account and your mobile number will be disconnected), whichever shall come earlier. In addition, if the balance on your 1pMobile account falls to zero and you do not make a top-up within the following 10 days, then we will close your 1pMobile account and your mobile number will be disconnected.

New Clause 7 wording

Suspension of the Services

a.At our sole discretion, we can suspend or disconnect the Service(s) immediately, without telling you and without notice if:

i.we believe you are using the Service(s) in an unauthorised way, or for criminal activities or for the transmission of any material which is of a defamatory, offensive, abusive, obscene or menacing nature;

ii.we are aware or have reason to believe that this Agreement has been entered into fraudulently or we are satisfied that fraudulent or improper use of the Service(s) is taking place;

iii.we believe that the Service(s) are being used for spam or bulk messaging (unless previously authorised by ourselves)

iv.we have reason to believe the security of the SIM card may be prejudiced;

v.you notify us that the mobile phone has been lost or stolen;

vi.we have reasonable grounds for believing you may not pay any amount(s) that are, or may become, due from you;

vii.your phone number is being advertised in or on a public phone box or other public space for solicitation purposes;

viii.your payment choice and/or top-up method instruction is refused or cancelled;

ix.we are informed that the card or payment method used to make any top-up is not held in your name or not registered to you at the address you have provided to us;

x.you do anything (or allow anything to be done) which we reasonably believe may damage or affect the operation of the networks or adversely affect the service or Services that we provide to our customers;

xi.you have a zero balance on your 1pMobile account for more than 10 consecutive days; or

xii.there are reasons outside of our control.

This Agreement does not come to an end during any period of suspension, any minimum monthly spend requirement will continue to apply, and any stored voicemail greetings or messages may be lost. In the event your Service is disconnected, any unused credit balance on your 1pMobile account will be lost. You will not be entitled to a refund in respect of any unused credit held on your account under any circumstances, except where you have notified us that you wish to cancel your account within 14 days of application.
b.If you are completely unable to use the Service(s) for a continuous period of 24 hours because:

i.there is a technical failure of the networks;

ii.they are being tested, modified or maintained; or

iii.access is denied to us

then each such 24-hour period will be ignored for the purposes of the minimum monthly spend requirement, and any period referred to within this agreement shall be extended accordingly.Auto-top-ups

For customers who have selected auto-top-up, the minimum threshold is being increased from £2.00 to £3.00 to ensure that you always have credit available to use your mobile.

These changes apply to all customers who joined 1pMobile before 1 January 2021.

Regards

Penny
1pMobile Customer Services
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