Newspaper article on John Lewis

dailymail.co.uk/new…tml


I don't normally read rubbish like the Daily Mail but noticed this article in my google search, thought peeps might want to read it as there's been a lot of talk here abt what JL will or won't do these days

10 Comments

Typical Daily Mail!
If you buy a TV from Currys they will try to sell you extended 5 year arranty at great cost.Therefore you need to add this to the cost of the TV to arrive at true cost of ownership.
If Which says this confusing what hope is there for us all.
John Lewis and others like Sony, M&S often bundle this 5 year into purchase price-why can't Currys and others do this?
Pay your money and take your choice.

Seems to be a silly article. I do not think you can compare and washing machine with 1 year agaisnt the same one with a 5 year guarantee - the 5yr is obviously going to be more expensive. I would assume that JL have never matched price in that scenario. It is up to consumers to shop around and compare the full details.

I've had several occasions where price matches for TV's have either been rejected or the JL 'free' warranty has been given a cash value then added to the price. So i'll spot a TV for £100 less elsewhere and JL will say they will match at say £80 over the price I've spotted because JL's warranty is a year longer.

I still prefer to get my big items at JL though as I have never had any issues when dealing with their warranty or customer service.

Original Poster

As you correctly say Ungreat, its meant to be a free warranty and therefore JL cannnot and should not use that when price matching, by doing so it no longer is a free warranty

Banned

Nothing wrong with what JL are doing, seems perfectly reasonable to me. The warranty is free to the consumer but costs JL so they'd be crazy to not put in a true like-for-like clause in the pricematch terms.

I read the same article somewhere else and it was saying the problem is JL offer 2 years as standard on their electricals whereas most other shops only offer 1. So under the new terms, JL will be able to get out of price matching any electricals if they wanted.

Original Poster

mumbojumbo

Why shouldn't they be able to add a value when price-matching? If their … Why shouldn't they be able to add a value when price-matching? If their competitors don't give the same package, then it's not a like-for-like comparison.



ok this is just me from a legal point but put simply if they take it into account the warranty when price matching, then we all accepted it's not free but the point is its misrepresenting and therefore should not be allowed to use the term free warranty

oldmanhouse

I read the same article somewhere else and it was saying the problem is … I read the same article somewhere else and it was saying the problem is JL offer 2 years as standard on their electricals whereas most other shops only offer 1. So under the new terms, JL will be able to get out of price matching any electricals if they wanted.



this.

They'll just start saying 'five year warranty included', rather than free.
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