Next day delivery problem

i bought a TV off ebay wednesday night(paid through paypal) .I paid a extra £20 for next day delivery.

The listing says :

"Guaranteed Next Day Delivery
- Payments must be made before our daily cut off time of 1pm Mon-Friday to ensure next day delivery"

So i would expect that since i bought it wednesday night,it would be sent out thrusday and i would get it today (friday).

After 3 emails and no reply
I rang the company and they said the delivery will be tuesday.

Any idea what i can do?.

6 Comments

add-man

i bought a TV off ebay wednesday night(paid through paypal) .I paid a … i bought a TV off ebay wednesday night(paid through paypal) .I paid a extra £20 for next day delivery.The listing says : "Guaranteed Next Day Delivery- Payments must be made before our daily cut off time of 1pm Mon-Friday to ensure next day delivery"So i would expect that since i bought it wednesday night,it would be sent out thrusday and i would get it today (friday).After 3 emails and no replyI rang the company and they said the delivery will be tuesday.Any idea what i can do?.



You could kick up a fuss and try to get your £20 back. You could leave neg feedback if you don't like their answer but they'll probably neg you back.

You could send it back on the basis of you didn't receive the service you paid for but it'll probably cost you £10 to send it back anyway and then you'd need to buy another tv.

Probably best to just complain and try to get £20 back.

They'll be no guarantee because of the postal strikes.......

Original Poster

I should of mentioned that its not being sent by royal mail

Admin

Postal strikes and flooding everywhere is slowing the whole system down. Give em chance
Having said that, they shouldn't guarantee next day if they can't honour it

Original Poster

juliet_bravo

Postal strikes and flooding everywhere is slowing the whole system down. … Postal strikes and flooding everywhere is slowing the whole system down. Give em chance :)Having said that, they shouldn't guarantee next day if they can't honour it



Its coming from london to derby.
The item is with the delivery supplier,but they didnt send it next day delivery (apprently).

Its very annoying, I even took the day off work. If i knew i would of had to wait till tuesday,i would of paid extra and got it from a shop.

I've sent them a email on thursday via on ebay, to their paypal email address, to there website email adress - No reply at all.
I recieved a invoice from somesone Gmail address last night,which i replied asking about delievery- no reply

Definitely complain and try get the full £20 back, if they can't guarantee it they shouldn't offer it, regardless of strikes/flooding/whatever.
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