NEXT VIP ORDER LOST!!

Placed my VIP order last nite at 5pm with no probs then received phone call 2nite 2 say all 4 orders not registered even tho I had confirmation emails. Technical Glitch!!! When they tried to manually re-enter my order only 18 of 200 items confirmed available and all on a 1-2 week delay. So upset!!! Going on hols on Sat and expecting it all 2moro!!

18 Comments

need to put in misc hun:thumbsup:

Why post this? All this post is a moan and not a deal

what a deal

i put all the items in my bag (26) and went to the checkout and had an error msg saying a problem had occurred , rang them up got a lovely man who put me through to a lady to get cut off mid flow and when i rang back they said they could only book another time slot in the morning at 5am , all of the stuff will be gone i am so fed up !!! :x:oops:

But when you pleaced the order didnt it say it would take 4 days for delivery?Did for me and my sister!! When i spoke to next to enquire about this they said it would come til at least saturday because so no-one can take anything back to the shop and get full price beffore the sale starts on saturday. I know this doesnt make it better but just saying you prob wouldnt of recieved it before your hols anyway. Also if they didnt have your order, how did they know you hadnt even placed one? And if they didnt know you had placed one why would they call???? Maybe they did this on purpose because if it was a technical itch surely would of happened to more people and you wouldnt of got a confirmation??? Just a thought!!

When you called, did they say "Next" ?

Original Poster

Something strange going on. Had the 4-5 days delivery confirmations. My courier great and most times have my sale order before Xmas and Summer hols! They had all my order as she said they reentered it but by that time most out of stock! PS My account is clear as well with a £4000 credit limit!

Not a deal! Moved to misc

Banned

OP

You're having a laugh aren't you ?

:whistling:

Original Poster

Thanks!!:)

Original Poster

No Not having a laugh!!! Genuinely upset!!!! Spent hours browsing sale and writing out order for my whole families clothes for the next few months!! My order value was 2000 spent over 4 orders which system allowed me to place and confirmed!

Where can i get these cheap Next Deals from?

I am new to hotdelas & followed the link but it seems i have to become what is known as VIP customer first?

Or is this just a moan?

If it is - then you have not been treated like a VIP have you?

I think i will stick to Primark - i don't need to be a VIP to shop their? (just a tight bum)

Banned

hallhun;2550824

No Not having a laugh!!! Genuinely upset!!!! Spent hours browsing sale … No Not having a laugh!!! Genuinely upset!!!! Spent hours browsing sale and writing out order for my whole families clothes for the next few months!! My order value was 2000 spent over 4 orders which system allowed me to place and confirmed!



Whilst I offer a little sympathy, I'm sure you've been with Next long enough to know that this happens quite often, indeed better to enter many small orders quickly.

To enter 200 different items in your alloted slot is remarkable, I didn't think the system was quick enough to cope with that volume even entering using the quickshop code.

Still, not to worry, no danger of being charged excess baggage at the airport.

Enjoy your hols :thumbsup:

Original Poster

Tryin 2 clothe 4 kids, 2 adults and redecorate house!! 200 was to ensure that I got maybe half delivered!!:?

200 is just greedy im my opinion.

jennie-jack;2551069

200 is just greedy im my opinion.



Everyone is entitled to order what they want if its in stock. I ordered loads of baby stuff in their sale last year when i was pregnant

that is why it was my opinion

I ordered around 15 items on thursday (all mainly trainers , jeans etc to see my son through the next 6 months or so & a bedding set) was quoted 4-5 days delivery for the in stock items & 14 days for other, all the in stock arrived today, no problems. 3 new pairs of trainers & my DS is over the moon (easily pleased! LOL) Often find the stuff that is delayed doesnt always turn up though.
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