Nintendo DSi screen defect - can I return it?

21 replies
Found 3rd Apr 2009
I just got home (from Game) with my DSi and turned it on... but there seems to be a speck of dust trapped under the screen which makes it look like there is a dead pixel.

I don't think it is a dead pixel because I can see it with the DSi turned off, and also as I rotate the DSi the defect seems to be above the visual part of the screen but below the actual screen.

I tried calling up Game but the manager's not available, although the guy said the manager will call me back later - but that will be after Game closes.

Anyway, do you think they will replace the DSi with a new one (without the defect)? Should they? Is there any law saying I can return it since I'm not happy - even though I have opened the package?

21 Comments

I would get another a spec of dust inside is not acceptable

Original Poster

deanos;4821685

I would get another a spec of dust inside is not acceptable



Yes, unfortunately I find it really noticeable, it's the kind of thing that would distract me when I'm playing the DSi.

I guess a problem might be that they're sold out of DSi's, or would want to take it away for repair or similar, then I'm not sure that I am patient enough to wait for that. :-(

Nope you are entitled to a new one, dont let them fob you off with a repair, unfortunately if they have sold out its either wait or get a refund and go elsewhere, good luck :thumbsup:

People being killed in cold blood everyday...

Children die of starvation every 3 seconds in africa....

Wars lead on, with no end in sight...

Ricky has a spec of dust on his new shiny nintendo DSi

Oh the shame. The crying shame.

Supermod

The DSi is rubbish.

I think dean is jealous he doesn't have a DSi lol

I got Xbox, Why i need a crappy DSi

Supermod

dean3988;4821998

I got Xbox, Why i need a crappy DSi



...I would like to see you playing the XBox on the train or something...

easy xbox 360 laptop

Supermod

jackt010;4822048

easy xbox 360 laptop



..I would much rather has a DS! :thumbsup:

magicjay1986;4822015

...I would like to see you playing the XBox on the train or something...



oh, I have a psp for that

Supermod

dean3988;4822195

oh, I have a psp for that



...rubbish squire!

I was a PSP fan too til I got a DS lite.

Oh God don't start the dumb console fanboy wars again.

Supermod

Chanser;4822526

Oh God don't start the dumb console fanboy wars again.



I always feel sorry for those who cannot differentiate between a debate and an argument.

Aww you feel sorry thanks...

Microsoft > Sony > Nintendo

Always has, always will

I have a Wii, PSP, 360, DS Lite and a PS3 and the PS3 is best as it has a blu-ray player, the rest are only good coz there easy to mod. Thats what everyone was trying to say!

On topic - Take it back and get a new one mate.

Yep, take it back.
I remember on the release of the ds lite, I got mine and it had 1 dead pixel (very small to see),
so took it back, the guy on the counter took a really close up look, probably best if he had a magnifying glass LOL. but he said
"oh yeah, i can see it"
so he gave me a new one no prob.:thumbsup:

Original Poster

Yippee! I went back this morning to the original Game, and he agreed he would replace it, but they didn't have any black DSis left (my one was black), and the white DSis that they had were allocated for pre-orders.

I went to the Oxford St Game, and the guy and manager looked at it and said there was a dead pixel, he said he didn't have any black ones left, but I said I'd take a white one.

Just switched it on and checked it, no problems this time!

Well done mate, the whites look better anyway !!!
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