My left rail on my Nintendo Switch system is broken, the left Joy-Con slides off without holding the button at the back and it doesn't always charge when connected anymore
Nintendo told me when I asked on the phone that repair costs are usually cheap but they couldn't give me any estimate price
Has anyone else had this issue and if so how much did you have to pay to get it repaired directly from Nintendo? It's out of warranty by the way, so it will be chargeable hence this discussion
Thanks in advance for any helpful replies
22 Commentssorted by
Well if they quote you stupid money I am happy to fix it for you (you buy the parts and send it to me). I've changed quite a few shells and stuff so know what I am doing lol.
I had 4 drifting joycons that I sent in for repair last year. 1 of them was not in warranty, Nintendo UK came back and quoted me something like £31 to fix it. Bare in mind a new joycon on the nintendo store was going for £35, which I brought to their attention!
Anyway, I refused the repair on that 1 joycon, but when they did return all 4 joycons, they had fixed the out of warranty one for free
I'd be keen to hear if you've been quoted or already sent it in.
Not a silly question. What I mean is the black shell, outer casing of the switch screen. some people have different names for it.
The switch one comes in two parts, the back plate and the front panel which is the hardest part to remove as it involves using heat to remove the glue strips that holds the screen down - i used a hair dryer. (edited)
Ah I understand now, thanks! Nintendo has actually started my repair according to an email I received about half an hour ago. They haven't asked for payment so I'm assuming the email was either an error or they're repairing it for free
Good luck, sounds promising.
Do you have the v1 or v2 switch?
Thanks but I'd rather just leave it to Nintendo, I'm really clumsy I'd probably mess it up appreciate the advice though cheers
I think they're doing it for free as they've apparently already started the repair and haven't asked me for any money, which is what I was told they would do before starting the repair (take payment) - I appreciate it though, thanks
Ah right ok, sorry, coming in to this thread late haha.
I hope it gets sorted though buddy
Try borrowing one if possible to test.
Thanks but the rail I can see is broken, there's a wire poking out. Did Nintendo replace the Joy-Con?
Thanks for sharing your experience, do you reckon CeX Clinic would be worth using if the quote from Nintendo is ridiculous? It should be between £81 - £110 according to the website at the time of posting this comment
If, like the Joy-Con you mentioned, the repair quote is close to the cost of a brand new or refurbished Nintendo Switch system I won't be accepting it
Nintendo has received my Switch today, hopefully I will receive a quote soon but the email says:
"We have received your product, but due to high demand, there is currently a delay in our repair service and your repair order might take up to three weeks to get processed."
Hopefully it won't be three weeks!
I’ve not experienced using CeX clinic before so I’m not sure on their repair service.
Oh another thing I remember, I enquired about getting my Nintendo switch housing replaced as it was pretty worn/ cracked plastic etc and if I recall they said they would look to change the whole unit at a cost of £195 I believe
....I bought a £10 replica housing off Amazon and followed a YouTube diy. It wasn’t easy though
Sorry if this is a stupid question but what do you mean by Nintendo Switch housing? The dock?
Thanks! I have the original Switch, not the improved battery model. I purchased it in 2017
Ahh I see, me too. Honestly speaking, i think the hardware of the launch day switch is inferior to the the v2. I believe a lot of my issues with it happened because of the overheat, causing warping, cracks, failed game card reader etc and my left side rail started to mess up causing disconnect!
Hence why the v2 is touted to run cooler, so I think Nintendo new about the issues.
I eventually sold my launch switch last month in preparation for the rumoured “pro” which turned out to be the OLED(annoyed)
Anyway after E3 came and went I ordered the Redbox v2 switch from Amazon, and now I’m thinking of returning it to get the OLED!
Not the upgrade I had hoped for but I waited this long, I may as well wait another couple of months to get the new and shiny.
If it's the lock system it probably means it's snapped, you can replace them with metal ones: aliexpress.com/ite…7-0
This is what I did and it's much better.
If it is the rail you can also replace that, here is one I just found: aliexpress.com/ite…b-0
Pretty easy also, just be careful with the ribbons are they are quite fragile.
Thanks, I don't really see any point to upgrade my Switch until or unless I get issues that are too expensive to or can't be fixed. Given that I primarily play in docked mode I haven't had this sort of issue before, but I wanted to get it fixed just in case it gets worse
Don't worry about it and thanks
The V1's are more desireable/worth more and can be hacked for pirate games, Nintendo probably want them out the way.
Maybe, but it’s a niche market (personally I like to play online ). With my experience when I was selling my Switch, some potential buyers would ask me to confirm if it was the extended batt version, and when I said no, they were no longer interested.
I wanted a quick sale so weren’t prepared to hang around for someone to potentially pay more for a hackable Switch.
I sold my boxed Switch no games or added accessories for £180 which I thought was decent. (edited)