Nintendo switch Joy-Con drift

25
Posted 3rd Jul 2020
just putting this out there for anyone that doesn't know.
my sons left joy con has had drifting issues for a long time, we just assumed that he had done something to cause it, whilst looking for switch deals I come across an article which explains how this is a common fault! and that nintendo will either fix the Joy-Con or replace it if it can't be fixed free of charge, as long as you have proof of purchase. so after going on a mad one searching for the receipt and apologising to my son, we will now be getting the problem fixed!!
again, just putting this out there for anyone that has the same issue and didn't know !!
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25 Comments
Wow, good to know. Did u contact Nintendo first and take it from there?
How kind of Nintendo to fix a problem that was caused by their incompetence.
Didn’t they actually blame fish tanks for this at one point?!

Make the apology to your kid a good one! New game perhaps?!
Edited by: "PAISAL" 3rd Jul
Big_Rik03/07/2020 10:42

Wow, good to know. Did u contact Nintendo first and take it from there?


Just go onto the website to report the issue , fill out the form, they email you with postage label/ instructions
PAISAL03/07/2020 10:46

How kind of Nintendo to fix a problem that was caused by their …How kind of Nintendo to fix a problem that was caused by their incompetence. Didn’t they actually blame fish tanks for this at one point?!Make the apology to your kid a good one! New game perhaps?!


Took the CEO 3 years for a vague apology and admittance of the issue too.

engadget.com/amp…tml
Vencurse03/07/2020 11:45

Took the CEO 3 years for a vague apology and admittance of the issue …Took the CEO 3 years for a vague apology and admittance of the issue too.www.engadget.com/amp/nintendo-president-apologizes-joy-con-drift-161644217.html


Except that wasn’t even an apology to customers. He was apologising to shareholders. Not because of the problem itself, but because a lawsuit would be bad for business. And that fixing the issue will negate the savings of using rubbish parts in the first place.
Edited by: "PAISAL" 3rd Jul
I can't see why they'd want a receipt if it's a recall, they should honour it no matter what!
I read that also about them fixing them, only right really
Toon_army03/07/2020 12:07

I can't see why they'd want a receipt if it's a recall, they should honour …I can't see why they'd want a receipt if it's a recall, they should honour it no matter what!I read that also about them fixing them, only right really


You’re talking about the company that didn’t even acknowledge the problem for ages, instead choosing to blame fish tanks and RF interference from UFOs or whatever, only begrudgingly semi admitting an issue when there were rumblings of class action law suits after various media outlets independently verified that the problem is a manufacturing defect.

The fact that they’ve continued to use the same design and parts in subsequent model revisions of the console, even using those parts on the lite model (which an end user cannot even replace the joycons themselves on) should tell you all you need to know about them.

They will do everything they possibly can to make the process as difficult and awkward as possible. To put people off even trying to ask for a fix.
Edited by: "PAISAL" 3rd Jul
ktglynn03/07/2020 11:37

Just go onto the website to report the issue , fill out the form, they …Just go onto the website to report the issue , fill out the form, they email you with postage label/ instructions



I filled mine out yesterday just got a return label that I need to send back.
I've got drift problem on joy con but switch is second hand. I obviously don't have proof of purchase as it was through gumtree so would Nintendo still fix it for me?
Just to make you aware that we sent our switch off back in December due to a screen problem. Took them 5 weeks to resolve pre covid. We have a similar joy con issue and will just buy replacements. Hope your experience is much better.
Kieran_Wildsmith03/07/2020 13:39

I've got drift problem on joy con but switch is second hand. I obviously …I've got drift problem on joy con but switch is second hand. I obviously don't have proof of purchase as it was through gumtree so would Nintendo still fix it for me?


From what I read it says you need proof to have it fixed for free
I just fixed it myself... £5 for a new stick (technically a tenner for two, but I have a spare) and £2 for a pair of screwdrivers. You can even have a go at cleaning it first as some people have success with that.

it will need to be recalibrated though, that is buried in the settings somewhere.
I tried getting in touch with Nintendo and they have said that because it is out of warranty (it's over 2 years old) we would have to pay to get them sorted , I asked them how much they said depending on the problem worst case scenario £35 per joycon. I said that I had read that they had finally admitted to it being a common fault and was repairing them foc but they said no we will have to pay.
Edited by: "moschops1" 3rd Jul
Kieran_Wildsmith03/07/2020 13:39

I've got drift problem on joy con but switch is second hand. I obviously …I've got drift problem on joy con but switch is second hand. I obviously don't have proof of purchase as it was through gumtree so would Nintendo still fix it for me?



there’s a box to tick that says will you be sending proof of purchase I didn’t tick it. Still got the postage email. I likely have it somewhere if needed but I don’t think it’s a requirement.
Still waiting for mine to return been 3 weeks last update was it was being looked at last week..
Did mine back in december, you dont need your receipt, and it doesnt need to be in warranty, i got mine when they first came out so were way past guarantee, and they repaired them both free, with free postage both ways
Dannyrobbo03/07/2020 16:34

there’s a box to tick that says will you be sending proof of purchase I d …there’s a box to tick that says will you be sending proof of purchase I didn’t tick it. Still got the postage email. I likely have it somewhere if needed but I don’t think it’s a requirement.


Isn't it a bit risky if I send it off without proof of purchase and they refuse to do it?
My joy con only started drifting around May 2020 when I purchased the console in November 2017 so it did pretty well considering I know a few people who had the drift way before me. I sent mine off last month and they received it on 23rd June. I knew it was out of warranty but I sent it to them anyway - if there is a payment, they'll let you know and if you disagree, they'll send it back. I bought a replacement pair from amazon France since everywhere else was OOS since I'm doubtful that they will replace it. So far, I've received 2 emails acknowledging they received my item and will "shortly" will be assessing it. Today is the 10th (non-working) day they've had it. They did say coronavirus did impact their waiting times.
Kieran_Wildsmith03/07/2020 20:39

Isn't it a bit risky if I send it off without proof of purchase and they …Isn't it a bit risky if I send it off without proof of purchase and they refuse to do it?



they have my serial number, if they were going to refuse it it would have been before they paid for postage and told me to return it imo.
Maybe I am thick but I can’t find link to the form on website, I need to get my joycon repaired too.

Can anyone share please ?
ktglynn04/07/2020 09:00

https://www.nintendo.co.uk/Support/Contact/Repairs/Repairs-1106617.html


Cheers
I sent my joy con off yesterday which was part of the Mario party pack. I've no proof of purchase and I can't remember where I bought it from so see what happens.
hamsterpig04/07/2020 12:44

I sent my joy con off yesterday which was part of the Mario party pack. …I sent my joy con off yesterday which was part of the Mario party pack. I've no proof of purchase and I can't remember where I bought it from so see what happens.


Wondering if you managed to get ur joy con fixed without the proof of purchase??
ktglynn04/08/2020 18:34

Wondering if you managed to get ur joy con fixed without the proof of …Wondering if you managed to get ur joy con fixed without the proof of purchase??


Yes it was fixed without proof of purchase
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