just putting this out there for anyone that doesn't know.
my sons left joy con has had drifting issues for a long time, we just assumed that he had done something to cause it, whilst looking for switch deals I come across an article which explains how this is a common fault! and that nintendo will either fix the Joy-Con or replace it if it can't be fixed free of charge, as long as you have proof of purchase. so after going on a mad one searching for the receipt and apologising to my son, we will now be getting the problem fixed!!
again, just putting this out there for anyone that has the same issue and didn't know !!
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Didn’t they actually blame fish tanks for this at one point?!
Make the apology to your kid a good one! New game perhaps?! (edited)
Took the CEO 3 years for a vague apology and admittance of the issue too.
Except that wasn’t even an apology to customers. He was apologising to shareholders. Not because of the problem itself, but because a lawsuit would be bad for business. And that fixing the issue will negate the savings of using rubbish parts in the first place. (edited)
I filled mine out yesterday just got a return label that I need to send back.
Yes it was fixed without proof of purchase
Just go onto the website to report the issue , fill out the form, they email you with postage label/ instructions
I read that also about them fixing them, only right really
You’re talking about the company that didn’t even acknowledge the problem for ages, instead choosing to blame fish tanks and RF interference from UFOs or whatever, only begrudgingly semi admitting an issue when there were rumblings of class action law suits after various media outlets independently verified that the problem is a manufacturing defect.
The fact that they’ve continued to use the same design and parts in subsequent model revisions of the console, even using those parts on the lite model (which an end user cannot even replace the joycons themselves on) should tell you all you need to know about them.
They will do everything they possibly can to make the process as difficult and awkward as possible. To put people off even trying to ask for a fix. (edited)
From what I read it says you need proof to have it fixed for free
it will need to be recalibrated though, that is buried in the settings somewhere.
there’s a box to tick that says will you be sending proof of purchase I didn’t tick it. Still got the postage email. I likely have it somewhere if needed but I don’t think it’s a requirement.
Isn't it a bit risky if I send it off without proof of purchase and they refuse to do it?
they have my serial number, if they were going to refuse it it would have been before they paid for postage and told me to return it imo.
Can anyone share please ?
Wondering if you managed to get ur joy con fixed without the proof of purchase??