Nintendo will fix Switch controllers affected by Joy-Con drift for FREE!

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Posted 24th Sep
Nintendo has instructed customer service representatives to stop charging customers to fix Nintendo Switch controllers suffering from Joy-Con drift.

Drifting issues have plagued Switch players, causing controllers to register movement when no one touches the Joy-Con’s joysticks. The problem had become so bad that a law firm filed a class-action lawsuit over it. Fed-up players had to either send their controllers to Nintendo to have them fixed — for about £30 — or buy a new Joy-Con for £70.

According to a Vice report, the company now has a new policy: It will no longer charge for repairs, and refund the repair fee to those who have already paid it.

“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs,” an internal memo obtained by Vice said. “Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”


Customers experiencing the dreaded Joy-Con drift can contact Nintendo via its support page. Customer service reps have been instructed to troubleshoot the issue with gamers at first, but will eventually offer to repair the controller if the issue isn’t immediately fixed, according to Vice.
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2 Comments
Is this in the UK too, last I heard it was US only?
My understanding just the US, and that's only because of the class action suit. Nothing like that pending over here, so no motivation for Nintendo to do anything.
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