Found 3rd Jan 2015
Just wondering if there's a contact number for Zavvi customer services floating about?
Tried a few I found on HUKD but they all go to different companies.

Is it even legal to not display a contact number for customer services on your website?
I remember paypal and a few other companies got in trouble over it a few years ago

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24 Comments

Editor

08442640702 according to contactnumber.org

Original Poster

BuzzDuraband

08442640702 according to contactnumber.org



Goes to an automated message telling you to use their 'Contact us' feature on the website.

Useless company.

Editor

teh arn

Goes to an automated message telling you to use their 'Contact us' … Goes to an automated message telling you to use their 'Contact us' feature on the website.Useless company.



Try this.....01606 336169

Editor

teh arn

Goes to an automated message telling you to use their 'Contact us' … Goes to an automated message telling you to use their 'Contact us' feature on the website.Useless company.



Although I have a feeling that is the local number for the previous one I gave you

Original Poster

BuzzDuraband

Although I have a feeling that is the local number for the previous one I … Although I have a feeling that is the local number for the previous one I gave you



Just rings out; they really don't want people phoning them...

Thanks anyway.
Not too sure how they can get away with that.

Editor

teh arn

Just rings out; they really don't want people phoning them...Thanks … Just rings out; they really don't want people phoning them...Thanks anyway.Not too sure how they can get away with that.



No worries

There is a previous thread here that may help (I didn't read it)

There is another number listed on the website saynoto0870.com - 01606 338197 for Zavvi/The Hut - Maybe this will help.

Original Poster

happymanuk

There is another number listed on the website http://www.saynoto0870.com … There is another number listed on the website http://www.saynoto0870.com - 01606 338197 for Zavvi/The Hut - Maybe this will help.



Ha, not open at the weekend.....

Original Poster

BuzzDuraband

No worries :)There is a previous thread here that may help (I didn't read … No worries :)There is a previous thread here that may help (I didn't read it)



Had a read of it, but it was just filled with people that were outraged.
None of the number work and some go to other businesses.

teh arn

Ha, not open at the weekend.....



Sounds like the number worked though - Hopefully you will be able to speak to them on Monday.

Original Poster

happymanuk

Sounds like the number worked though - Hopefully you will be able to … Sounds like the number worked though - Hopefully you will be able to speak to them on Monday.



Hopefully it works; there's a dial tone and an automated "We're closed" message.
Fingers crossed they're helpful. I don't hold out much hope though.

Did the number work?

Original Poster

hellyl

Did the number work?



Not tried it again; Didn't need to. They messed up my order and now the items I ordered are out of stock.

I had an item delivered today and they sent the wii version rather than the 360 version - i triple checked order etc and its their error. I hate emailing to sort its soooo slow! Got a very disapointed daughter!

Should have searched on here before placing the order - lesson learned

Original Poster

hellyl

I had an item delivered today and they sent the wii version rather than … I had an item delivered today and they sent the wii version rather than the 360 version - i triple checked order etc and its their error. I hate emailing to sort its soooo slow! Got a very disapointed daughter!Should have searched on here before placing the order - lesson learned



Their email support is useless, takes them over 48 hours to respond to each email; there's no flow or anything.

I sent an email and got a response after two days, I replied within minutes but now have to wait another two days to get a response.

Thats precisely why i like to speak to an actual person, no doubt the 360 version will go out of stock again the time it takes for them to actually sort it

Original Poster

hellyl

Thats precisely why i like to speak to an actual person, no doubt the 360 … Thats precisely why i like to speak to an actual person, no doubt the 360 version will go out of stock again the time it takes for them to actually sort it



The last number I tried to call was a valid number; I cant imagine they would be any good though.
Worth giving it a go 01606 338197

teh arn

The last number I tried to call was a valid number; I cant imagine they … The last number I tried to call was a valid number; I cant imagine they would be any good though.Worth giving it a go 01606 338197



Tried - it just gives you email /contact us via webpage and the cuts off pfffttt!

Gawd bangs head against brick wall!!!

Monday morning I took delivery - realise straight away that it was the wii version and not the 360 one which I wanted. Obviouslu double check order to mke sure it wasnt my error. Emailed them

After much tweeting etc I eventually recieve a reply late wednesday evening saying how sorry they were etc and unfortunately the 360 one is now out of stock (surprise surprise!) And would I like to wait for it to come back in stock or would I like a full refund.

I email a reply on seconds of recieving the email (amazing that!). That given the circumstances a full refund please. Also asked how I would go about returning the product at no charge to myself given the error wasnt my own.

Sigh

Now its friday and yes I am awaiting the reply to the reply - goodgrief its like pulling teeth!!

Nearly a week with the wrong item, no good to me and £20 down, which I know isnt alot in the grand scheme of things, but it was my daughters money - 1 email from them and no further on!

No more custom and no recomendations from me that is for sure!

Original Poster

hellyl

Gawd bangs head against brick wall!!!Monday morning I took delivery - … Gawd bangs head against brick wall!!!Monday morning I took delivery - realise straight away that it was the wii version and not the 360 one which I wanted. Obviouslu double check order to mke sure it wasnt my error. Emailed themAfter much tweeting etc I eventually recieve a reply late wednesday evening saying how sorry they were etc and unfortunately the 360 one is now out of stock (surprise surprise!) And would I like to wait for it to come back in stock or would I like a full refund.I email a reply on seconds of recieving the email (amazing that!). That given the circumstances a full refund please. Also asked how I would go about returning the product at no charge to myself given the error wasnt my own.SighNow its friday and yes I am awaiting the reply to the reply - goodgrief its like pulling teeth!!Nearly a week with the wrong item, no good to me and £20 down, which I know isnt alot in the grand scheme of things, but it was my daughters money - 1 email from them and no further on!No more custom and no recomendations from me that is for sure!



I'm still waiting to get my order sorted.....

teh arn

I'm still waiting to get my order sorted.....



Infuriating isnt it?

Am now a stage further, I have had the collection plus labels to return the game - done all I can now its on its way - how long the refund will take is anyones guess I suppose!

Original Poster

hellyl

Am now a stage further, I have had the collection plus labels to return … Am now a stage further, I have had the collection plus labels to return the game - done all I can now its on its way - how long the refund will take is anyones guess I suppose!



I just got a response too.
I'm fairly confident it's just some poor sods job to go through all the emails on a Saturday morning. I really feel for him.

teh arn

I just got a response too.I'm fairly confident it's just some poor sods … I just got a response too.I'm fairly confident it's just some poor sods job to go through all the emails on a Saturday morning. I really feel for him.



I only seem to get a response to twitter then they check the messages - crackers!
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