Note 7 Delay - Cause may not be the phone!

I Pre-Ordered my phone through a deal on here so thought it was my duty to keep everyone informed. If you have placed a pre-order for the Galaxy Note 7 with the free Gear VR headset through carphone warehouse. The delay could be being caused by the vr headset not being in stock and not the phone.

I have spent the past week emailing them to find out where my phone was. After a long and multiple conversations with them over the weekend. I was informed that they had stock of the note phones but note the headset.

They were unable to send the phone without the headset or cancel the headset altogether, As it comes as one package. This is the stock they do not have. And have no Idea when it is coming in.

I was able to cancel my Original and was able to get a new order created. Although I lost the gear vr headset my phone is being delivered today. (Less than 24 hours later.)

I had to speak to the customer Value team and had to wait for the fraud team to investigate due to the credit check expiring etc but it eventually worked.

I am gutted that i am losing out on the gear vr headset but to get my phone 24 hours later. It is ridiculous that it had to come to that.

They had ran out of black phones but had quite a few blue ones left.

Anyone willing to forfeit the Headset to get the phone then it's worth it.

Think i might message samsung see what they say. or if anyone wants to donate theirs I wouldn't say no

3 Comments

oh my. Good to hear that the stock is getting back on track. May be tell this whole episode to Samsung and try to get one shipped from them. I ordered from Very and right now no confirmed date of dispatch.

Or Carphone might just be delaying the orders to make money from vr headsets. They have a history of using dodgy tactics when it comes to bundles

kamran9558

Or Carphone might just be delaying the orders to make money from vr … Or Carphone might just be delaying the orders to make money from vr headsets. They have a history of using dodgy tactics when it comes to bundles



Or maybe Samsung delayed delivery.
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