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    Now Tv Smart Box issue

    I got one of those smart now tv boxes for the conservatory and the old box for my room.

    I connected the old version of the box on Saturday and it was easily done and I'm watching stuff on it.

    I've come round to connecting the smart box to the wifi and I'm having problems. Nothing that the router is downstairs and next to the conservatory.
    It asked if I had typed password in correctly? (yes) is there internet connection? (Yes I'm connected to it now) or add the MAC Address to the router

    So I went onto the virgin website as I'm using the Virgin super hub and added the now tv's MAC address to the router.

    Still nothing?

    It says on the now to website that I should change my wifi settings to 'auto' and it already is. I've reset the hub and turned the now tv box off and on again and still nothing

    Any suggestions?

    Thanks

    16 Comments

    Take it to another room closer to router and see if it works. See if you can connected using ethernet,
    to rule out something wrong with wifi on the box. Many things can affect the wifi including door bell etc..
    so trial and error until you can get it working

    Try this...I've seen the same issue on Roku boxes with Virgin Superhub (Roku makes the NowTv boxes for Sky)

    http://www.letstalk-tech.com/roku-error-014-connect-roku-3-wi-fi-network/


    in fact here is the same fix on NowTv's support page
    http://help.nowtv.com/article/Error-014-NOW-TV-box

    also seen another issue when NowTV/roku boxes won't connect to your WiFi LAN if you have plugin extender's in use...If you have any of these unplug them until the NowTv box connects OK (even with a weak signal) then plug them back in again.

    Edited by: "Uridium" 29th Aug 2016

    Original Poster

    shabbird

    Take it to another room closer to router and see if it works. See if you … Take it to another room closer to router and see if it works. See if you can connected using ethernet, to rule out something wrong with wifi on the box. Many things can affect the wifi including door bell etc.. so trial and error until you can get it working



    Tried anther room and still nothing, can't use Ethernet as the room that used to have the computer inside it doesn't have an Ethernet cable anymore, I can't find one anywhere trying to think other than a doorbell that could effect it, I mean it shouldn't have no problem connecting as the other (old) Now TV box had connected first time and this is an updated box

    Original Poster

    Uridium

    Try this...I've seen the same issue on Roku boxes with Virgin Superhub … Try this...I've seen the same issue on Roku boxes with Virgin Superhub (Roku makes the NowTv boxes for Sky)http://www.letstalk-tech.com/roku-error-014-connect-roku-3-wi-fi-network/in fact here is the same fix on NowTv's support pagehttp://help.nowtv.com/article/Error-014-NOW-TV-boxalso seen another issue when NowTV/roku boxes won't connect to your WiFi LAN if you have plugin extender's in use...If you have any of these unplug them until the NowTv box connects OK (even with a weak signal) then plug them back in again.



    Don't wanna sound daft but what's a plugin extender?

    I looked at the error 014 page and did everything it instructed

    caironjake

    Don't wanna sound daft but what's a plugin extender? I looked at the … Don't wanna sound daft but what's a plugin extender? I looked at the error 014 page and did everything it instructed



    Strange...as disabling ping check usually does work....

    wifi range extender...
    Any thing along these lines.
    https://www.amazon.co.uk/TP-LINK-TL-WA850RE-Universal-Extender-Configuration/dp/B00AHXXJVW

    Next thing I'd try then is turning of MAC address restriction on your router and see if it connects...
    Are you connecting to 5ghz or 2.4Ghz....
    Try 2.4Ghz if you haven't already

    also try changing the channel on your router....

    Long thread here might have some pointers...community.nowtv.com/t5/…640





    Edited by: "Uridium" 29th Aug 2016

    Original Poster

    Uridium

    Strange...as disabling ping check usually does work....wifi range … Strange...as disabling ping check usually does work....wifi range extender...Any thing along these lines.https://www.amazon.co.uk/TP-LINK-TL-WA850RE-Universal-Extender-Configuration/dp/B00AHXXJVWNext thing I'd try then is turning of MAC address restriction on your router and see if it connects...Are you connecting to 5ghz or 2.4Ghz....Try 2.4Ghz if you haven't alreadyalso try changing the channel on your router....Long thread here might have some pointers...http://community.nowtv.com/t5/NOW-TV-Box-white/unable-to-connect-onto-virgin-super-hub-tried-every-thing-error/td-p/152640



    Yeah 2.4 it won't find the 5g network

    caironjake

    Tried anther room and still nothing, can't use Ethernet as the room that … Tried anther room and still nothing, can't use Ethernet as the room that used to have the computer inside it doesn't have an Ethernet cable anymore, I can't find one anywhere trying to think other than a doorbell that could effect it, I mean it shouldn't have no problem connecting as the other (old) Now TV box had connected first time and this is an updated box


    Thats why think there is something wrong with the box or the wifi inside the box and it cant pick it up.

    I have the old nowtv and it worked straight away. found the wifi. Input password and bingo. running.
    Hope you can get it sorted.

    shabbird

    Thats why think there is something wrong with the box or the wifi inside … Thats why think there is something wrong with the box or the wifi inside the box and it cant pick it up. I have the old nowtv and it worked straight away. found the wifi. Input password and bingo. running. Hope you can get it sorted.



    Unlikely to be a fault with WiFi in the NowTv, that fact it's seeing networks means its working.
    you need to strip back the layers of protection on your router to minimum and see if it connects with no security, no MAC address filtering. If it connects then turn security back on.
    Personally I would never bother with MAC address filtering. If someone is that desperate to access your network then MAC addresses can be spoofed.
    Also double check the ping disable hidden setting on the NowTV box as 9/10 times that does fix this issue..

    also have you tried resetting the NowTv box...iirc they have a pin hole in the back you hold in for 30 seconds or so...
    Edited by: "Uridium" 29th Aug 2016

    Uridium

    Unlikely to be a fault with WiFi in the NowTv, that fact it's seeing … Unlikely to be a fault with WiFi in the NowTv, that fact it's seeing networks means its working.you need to strip back the layers of protection on your router to minimum and see if it connects with no security, no MAC address filtering. If it connects then turn security back on.Personally I would never bother with MAC address filtering. If someone is that desperate to access your network then MAC addresses can be spoofed.Also double check the ping disable hidden setting on the NowTV box as 9/10 times that does fix this issue..also have you tried resetting the NowTv box...iirc they have a pin hole in the back you hold in for 30 seconds or so...


    aah. my level of expertise is plugging it on and keeping a password. would be in a panic if things like this
    happened to me. :(. hope you can help find the cause of this problem.

    can I ask did you connect the old now tv box to the account for the first time the other day or has it previously been on the now tv account?

    Original Poster

    shabbird

    Thats why think there is something wrong with the box or the wifi inside … Thats why think there is something wrong with the box or the wifi inside the box and it cant pick it up. I have the old nowtv and it worked straight away. found the wifi. Input password and bingo. running. Hope you can get it sorted.



    Thanks for the help though, might take it back as faulty if I can't get anywhere

    Original Poster

    Uridium

    Unlikely to be a fault with WiFi in the NowTv, that fact it's seeing … Unlikely to be a fault with WiFi in the NowTv, that fact it's seeing networks means its working.you need to strip back the layers of protection on your router to minimum and see if it connects with no security, no MAC address filtering. If it connects then turn security back on.Personally I would never bother with MAC address filtering. If someone is that desperate to access your network then MAC addresses can be spoofed.Also double check the ping disable hidden setting on the NowTV box as 9/10 times that does fix this issue..also have you tried resetting the NowTv box...iirc they have a pin hole in the back you hold in for 30 seconds or so...



    Didn't know there was a reset button, I reset it all in the settings but will try see if there's a pin hole at the back. Can't get any further until I put wifi in...

    Original Poster

    Hocky

    can I ask did you connect the old now tv box to the account for the first … can I ask did you connect the old now tv box to the account for the first time the other day or has it previously been on the now tv account?



    Yeah both boxes are brand new, new account

    Original Poster

    Just tried connecting it to my phone and works perfectly, I updates the box to see if it would fix the issue and connect it back to the router and no luck. A new router is coming tomorrow so will have to try with the new hub, apparently I've got the Superhub3 coming

    my now tv account will not let me add more than one box per month but not sure if that makes a difference to connecting to WiFi

    Original Poster

    New Superhub 3 came an hour ago, set it all up and connected the Now TV without any issues. Definitely the SuperHub 2 from Virgin that is the issue
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