NPower increase energy costs by nearly 10%

29 replies
Found 3rd Feb
are you with NPower then I suggest you start trying to find a cheaper supplier. from March their prices go up by 9.8% . I have not long renewed mine with eon and was surprised at how much they had increased (approx £100 a year) but are still the cheapest overall but lost my tesco points with their cheapest tariff.

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Original Poster

it wasn't long ago wholesale prices dropped by 10% but I didn't see the savings passed onto consumers. according to news at the back end of 2016 we where told prices could go up by 5% this year but 9.8% is nearly double, just hope the other greedy gits don't follow suit.

Actually, the increase is 15%, but they are offering 5% off to people who sign a new fixed term contract.

Thieving bar stewards.

Gentle_Giant

Actually, the increase is 15%, but they are offering 5% off to people who … Actually, the increase is 15%, but they are offering 5% off to people who sign a new fixed term contract.Thieving bar stewards.



The 15% is for electricity and gas increase is 4.8%.
9.8% is typical dual fuel increase.

They are then offering 4.8% off for existing customers that sign up for a 4 year deal. Therefore would go down to approx 5% for these customers that agree to sign for 4 years
Edited by: "mike_6480" 3rd Feb

Original Poster

Gentle_Giant

Actually, the increase is 15%, but they are offering 5% off to people who … Actually, the increase is 15%, but they are offering 5% off to people who sign a new fixed term contract.Thieving bar stewards.



​i somehow missed that unless it was added later to the news headline. so that's even worse, that with their bad CS hopefully a lot will desert them. my monthly payment has gone from £72 to £59 over the past couple of years with eon but this new contract this month they wanted to put it upto to £72 luckily with EON you can change the DD yourself in the account which I did. looking at the new tariff the extra cost didn't warrant the extra £13 a month so they just assumed I would use more.

As soon as one does the others will follow with increases.
Not to worry i'm sure all our wages will increase by such a huge amount.

My e.on V19 is about to end - cheapest new tariff would have been an increase of over £200. Toyed with a couple of minnow suppliers but ended up with Scottish Power - they seem to be the cheapest recognised supplier at the minute, but it's a good 15 percent more than I was paying.

Are the utility prices really that high?

I just paged up a bank statement from 2010. I was paying Atlantic Energy (part of SSE) £73 for gas and £69 for electricity (dual fuel worked out more expensive and Atlantic were very competitive at that time). They did give a loyalty bonus that returned 1 months payment on your sign up anniversary - so the true cost was just over £130 a month.

In the following 6 and a half years I have changed out all incandescent bulbs to LED as the old ones failed and the gas boiler had to be replaced.

So how much do I pay now?

£86 a month, that's a saving of £530 a year!!!!!!!!!!! That is from a different supplier.

Edited by: "Dumbstruck" 3rd Feb

prices have gone sky high recently, our yearly fixed deals are coming up as an extra £300 a year for the best deals out there and prices are expected to just get higher. I do think like dumbstruck said we have seen good reductions over the last few years but wont help people find the extra for the new deals and the companies are getting cheeky with adding or increasing their exit fees

Dumbstruck

Are the utility prices really that high?I just paged up a bank statement … Are the utility prices really that high?I just paged up a bank statement from 2010. I was paying Atlantic Energy (part of SSE) £73 for gas and £69 for electricity (dual fuel worked out more expensive and Atlantic were very competitive at that time). They did give a loyalty bonus that returned 1 months payment on your sign up anniversary - so the true cost was just over £130 a month.In the following 6 and a half years I have changed out all incandescent bulbs to LED as the old ones failed and the gas boiler had to be replaced.So how much do I pay now? £86 a month, that's a saving of £530 a year!!!!!!!!!!! That is from a different supplier.


fivegoldstars

My e.on V19 is about to end - cheapest new tariff would have been an … My e.on V19 is about to end - cheapest new tariff would have been an increase of over £200. Toyed with a couple of minnow suppliers but ended up with Scottish Power - they seem to be the cheapest recognised supplier at the minute, but it's a good 15 percent more than I was paying.



don't worry about the small suppliers, you are protected any way and often the small suppliers have the best customer service especially over the ones you quoted. Don't get stuck on duel fuel being the cheapest, its often much cheaper to split suppliers.

Npower have the worst customer service I have ever encountered . Avoid like the plague.

plodging

Npower have the worst customer service I have ever encountered . Avoid … Npower have the worst customer service I have ever encountered . Avoid like the plague.



Couldn't agree more. Took them two years to sort my complaint with. They repeatedly insisted I had two meters in the property for electricity. They sent engineers round at least five times all confirming there was only a single meter. Month later, another bill on a second meter. They could be the cheapest out there and I'd never go back.

Been with ovo the last couple of years but they've just put theirs up by £12pm to £87

eslick

don't worry about the small suppliers, you are protected any way and … don't worry about the small suppliers, you are protected any way and often the small suppliers have the best customer service especially over the ones you quoted. Don't get stuck on duel fuel being the cheapest, its often much cheaper to split suppliers.


The problem is, both the small suppliers wanted DDs paid in advance, and had pretty horrendous feedback. Scottish Power came in third on most comparison sites I tried. Standing charge is a joke though.

What if you're on a 'fixed rate' policy with them?

Towelie

What if you're on a 'fixed rate' policy with them?



​It's fixed. It won't change until the term ends. When it ends switch to a better deal

My npower fix ends in a couple of months, thanks for the heads up. Will look at moving.

Well, if one of the big six has done it, all will follow. If its rising by 10%, it will rise across every company.

So, no point changing as Npower was always the cheapest of the lot

Original Poster

NPower statement "Npower said the changes would only affect about half of its customers. The other half are on fixed-term deals and will see no price rise." well that's ok then

Phew I'm on fix term till April 2018 will start look for a deals same time next year,

Just pointing out that oil and gas are priced in US$, so with the $1.25:£1 at the moment (versus $1.50:£1 before the Brexit referendum) so that's a 20% increase in costs right there.

woody_____

Couldn't agree more. Took them two years to sort my complaint with. They … Couldn't agree more. Took them two years to sort my complaint with. They repeatedly insisted I had two meters in the property for electricity. They sent engineers round at least five times all confirming there was only a single meter. Month later, another bill on a second meter. They could be the cheapest out there and I'd never go back. Been with ovo the last couple of years but they've just put theirs up by £12pm to £87



What you're describing there probably isn't npower's fault tbh. The 'Engineer' will be a meter operator (MOP) separate from your supplier. npower will have to send them but there's no guarantee (and more often than not it won't) that the report will ever find it's way back. So you repeat... constantly blaming the supplier rather than the correct party. To make matters worse the offending party is unregulated and has no customer facing operation so can continue to do what they like. You could have been supplied by ANYBODY and it would have gone down much the same.

As for the price increase, wholesale costs have risen (and will spike massively with Article 50) but this is more likely to be an under recovery of a Non Energy Cost - my guess is the EU State Aid for Haven's Drax biomass plant.

Flodd

What you're describing there probably isn't npower's fault tbh. The … What you're describing there probably isn't npower's fault tbh. The 'Engineer' will be a meter operator (MOP) separate from your supplier. npower will have to send them but there's no guarantee (and more often than not it won't) that the report will ever find it's way back. So you repeat... constantly blaming the supplier rather than the correct party. To make matters worse the offending party is unregulated and has no customer facing operation so can continue to do what they like. You could have been supplied by ANYBODY and it would have gone down much the same.As for the price increase, wholesale costs have risen (and will spike massively with Article 50) but this is more likely to be an under recovery of a Non Energy Cost - my guess is the EU State Aid for Haven's Drax biomass plant.



Interesting how they got the meter reading of the other meter right though.

They also had notes on file confirming it from the previous owners and blamed it on switching their systems.

And Whilst they MAY have a pass due to outsourcing they still didn't return calls, lost registered complaints and so on and so on.

Wasn't all bad, I ended having some nice compo off them

woody_____

Interesting how they got the meter reading of the other meter right … Interesting how they got the meter reading of the other meter right though. They also had notes on file confirming it from the previous owners and blamed it on switching their systems. And Whilst they MAY have a pass due to outsourcing they still didn't return calls, lost registered complaints and so on and so on. Wasn't all bad, I ended having some nice compo off them



Yeah, I'm not defending them, firms end up at the bottom of customer service league tables for very good reasons...

Hal

Just pointing out that oil and gas are priced in US$, so with the … Just pointing out that oil and gas are priced in US$, so with the $1.25:£1 at the moment (versus $1.50:£1 before the Brexit referendum) so that's a 20% increase in costs right there.


Smart meters are the main reason for the increases

Hal

Just pointing out that oil and gas are priced in US$, so with the … Just pointing out that oil and gas are priced in US$, so with the $1.25:£1 at the moment (versus $1.50:£1 before the Brexit referendum) so that's a 20% increase in costs right there.


One way street .. Did prices tank when dollar was low ? Nope .. Milk the uk consumer

I'm with npower and I've just done a quote with uswith that suggests me to change to Scottish power with a fix rate tariff until June 2018, do you think it is a good idea? npower is offering me a fix tariff until 2021 which seems £120 more expensive per year, plus exit fee Many thanks




1 hour ago#25



I'm with npower and I've just done a quote with uswith that suggests me to change to Scottish power with a fix rate tariff until June 2018, do you think it is a good idea? npower is offering me a fix tariff until 2021 which seems £120 more expensive per year, plus exit fee Many thanks

Trying to guess which way energy prices are going to go is a 'mugs game' - even the energy companies get it wrong!
Fixed deals without exit penalties are probably the way to go.
I would tend to run your consumption figures through MSE and see how their quotes compare.
Also the following link has a lot of the minnows listed which may throw up a better deal.

energylinx.co.uk/ene…ric

silviuccia

I'm with npower and I've just done a quote with uswith that suggests me … I'm with npower and I've just done a quote with uswith that suggests me to change to Scottish power with a fix rate tariff until June 2018, do you think it is a good idea? npower is offering me a fix tariff until 2021 which seems £120 more expensive per year, plus exit fee Many thanks



No, SP have a very poor customer rating. I went with Eon, as their customer rating is much higher, and the calculations showed them only a few £ more over the course of a year (less than £10).

I will echo comments about NP, I spent nearly two years, and endured multiple attempts to cut off my supply while trying to get a problem sorted with them.
After several attempts to raise my DD from £65 to £2,500 per month (!!!) after a meter reader messed up a reading; I decided to go back to quarterly billing. I checked my account and took a fresh meter reading on the day I called to cancel the DD arrangement.
At that time, according to my account status and my meter readings, I owed them about £90; a few days after cancelling, I got a bill from them for over £600; I called and got B.S'ed, so escalated, and escalated and escalated, as no one could explain the reason for the inflated bill.
In the end, after 18 months, and at "Executive Complaints" level, it was admitted they had no idea why, only that the system had spat that out as owed; they then cancelled it and added a rather pathetic "goodwill gesture".
I left as soon as my account was in the clear, and 6 months later they got fined for screwing their customers.

Mind you British Gas are no better; when they went to introduce a standing charge, I tried to move away, and they blocked my moving for over 6 months - because they claimed I owed them 43p. That 43p had been their system failing on the day I first joined them, it wouldnt accept a new meter could have a reading of "000000"
(Never used gas, just had a new supply laid in while the drive way was being ripped up, I had new water, sewerage and electrical lines all done at the same time).

Edited by: "Gentle_Giant" 4th Feb



Dumbstruck

1 hour ago#25I'm with npower and I've just done a quote with uswith that … 1 hour ago#25I'm with npower and I've just done a quote with uswith that suggests me to change to Scottish power with a fix rate tariff until June 2018, do you think it is a good idea? npower is offering me a fix tariff until 2021 which seems £120 more expensive per year, plus exit fee Many thanksTrying to guess which way energy prices are going to go is a 'mugs game' - even the energy companies get it wrong!Fixed deals without exit penalties are probably the way to go.I would tend to run your consumption figures through MSE and see how their quotes compare.Also the following link has a lot of the minnows listed which may throw up a better deal.https://www.energylinx.co.uk/energycalc.html?db=electric

silviuccia

I'm with npower and I've just done a quote with uswith that suggests me … I'm with npower and I've just done a quote with uswith that suggests me to change to Scottish power with a fix rate tariff until June 2018, do you think it is a good idea? npower is offering me a fix tariff until 2021 which seems £120 more expensive per year, plus exit fee Many thanks




Thank you so much for the advice!

plodging

One way street .. Did prices tank when dollar was low ? Nope .. Milk the … One way street .. Did prices tank when dollar was low ? Nope .. Milk the uk consumer



Energy companies don't go out and buy from the wholesalers at the spot fx rate - they enter into forward hedging agreements. Depending on the agreement they have they will either be in the money, so able to discount deals to customers; or out of the money and charge their customers more. So, it's not so much the wholesale price, but how the individual companies have hedged their purchases. It's the same with airlines and aviation fuel.
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