O2 Home Broadband & Home Phone Price Increase

Has this already been discussed? Couldn't find a thread.

Received the below email this morning notifying me of this:

"Our Home Broadband prices are changing

Internet use has changed dramatically over the last few years and this is likely to continue. We need to increase our prices so we can still give you the level of service you’d expect from us.

From 31 March 2011 your monthly broadband cost will be £9.50. Any discount or free period you already have – like a three months free offer – will stay unchanged.

You don’t need to do anything, but if you’d like to know more about your options, or want to compare our prices to the market, go to o2.co.uk/pca."

Further details here: broadband.o2.co.uk/hom…jsp

Bloody typical!

22 Comments

had this email yesterday, think my 12months contract is up in april so i'm going to cancel and go somewhere else, my broadband keeps cutting out anyway, i pay £15 at the mo, and it's going up to £18
Edited by: "apples33" 4th Feb 2011

How is yours becomming £9.50 or am I missing something? Nothing on the o2 price change table costs £9.50?

the2ocan

How is yours becomming £9.50 or am I missing something? Nothing on the … How is yours becomming £9.50 or am I missing something? Nothing on the o2 price change table costs £9.50?



Mine said the same,my broadband is £7.50 (taking into account £5 discount)

Original Poster

the2ocan

How is yours becomming £9.50 or am I missing something? Nothing on the … How is yours becomming £9.50 or am I missing something? Nothing on the o2 price change table costs £9.50?



I noticed that too after I originally posted - need to check my account online before I hassle O2.

I read on the O2 forum that there does seem to be some c0ck up with these emails/billing but I think that relates to them charging people earlier than stated - I speed read it but will see if I can find the thread again.

Edit: Here we go: forum.o2.co.uk/vie…t=0
Edited by: "HappyShopper" 4th Feb 2011

Never knew it was going up !!!. Thanks for advising....(_;)

apples33

had this email yesterday, think my 12months contract is up in april so … had this email yesterday, think my 12months contract is up in april so i'm going to cancel and go somewhere else, my broadband keeps cutting out anyway, i pay £15 at the mo, and it's going up to £18



As this is a change in contract you can cancel before the end if I am correct on contract law, it was how I cancelled my 3 phone 2 years ago and my BT line last year

ryouga

As this is a change in contract you can cancel before the end if I am … As this is a change in contract you can cancel before the end if I am correct on contract law, it was how I cancelled my 3 phone 2 years ago and my BT line last year



Thanks for this, will ask them, hope you are right

apples33

Thanks for this, will ask them, hope you are right



Even if I am right the staff will likely try and tell you I wasnt, I rang up about 20 times with my 3 phone till they let me cancel and had to contact BT high level complaints to get them to let me out of that contract.

I think its either 28 or 30 days you get from notification of a contract change to challenge it.
Edited by: "ryouga" 4th Feb 2011

ryouga

Even if I am right the staff will likely try and tell you I wasnt, I rang … Even if I am right the staff will likely try and tell you I wasnt, I rang up about 20 times with my 3 phone till they let me cancel and had to contact BT high level complaints to get them to let me out of that contract.I think its either 28 or 30 days you get from notification of a contract change to challenge it.



3. 3. We believe we offer a fantastic value for money broadband and … 3. 3. We believe we offer a fantastic value for money broadband and home phone service. However you can leave without penalty if you tell us within 30 days of receiving your price change notification letter or email. Call 0800 230 0202 and choose option 1 (Home Broadband), 5 (Leaving O2), then 2 (Leaving O2). If you don’t contact us before 31st March 2011 then the new prices will take effect from your first bill date after that.




Its in black and white on their site

ryouga

Even if I am right the staff will likely try and tell you I wasnt, I … Even if I am right the staff will likely try and tell you I wasnt, I rang up about 20 times with my 3 phone till they let me cancel and had to contact BT high level complaints to get them to let me out of that contract.I think its either 28 or 30 days you get from notification of a contract change to challenge it.

3. 3. We believe we offer a fantastic value for money broadband and … 3. 3. We believe we offer a fantastic value for money broadband and home phone service. However you can leave without penalty if you tell us within 30 days of receiving your price change notification letter or email. Call 0800 230 0202 and choose option 1 (Home Broadband), 5 (Leaving O2), then 2 (Leaving O2). If you don’t contact us before 31st March 2011 then the new prices will take effect from your first bill date after that.



I didnt check the site thanks, anyway also to remember is ask for a MAC and just dont cancel as that would save paying some connection charges on some ISPS or long term contracts.

He is going up to £9.50 because he on one of the old unlimited packages that they no longer offer to new customers.

From forum reports of ppl ringing up 02 :

You can leave for free even within contract.

You can get 3 months free and a discount if you switch to one of the new packages (these have traffic shaping and usage caps)

Some ppl have reported getting up to £2 per month discount for committing to 12 months contract and staying on the old legacy packages.

From 31 March 2011 Any discount or free period you already have – like a three months free offer – will stay unchanged.

What's that meant to mean? It doesn't tell me how much mine will be and I can't find out anywhere. I'm on their £7.50 a month package but don't use my o2 mobile phone so pay £12.50 currently. How much will I go up to?

Megalo

From 31 March 2011 Any discount or free period you already have – like a t … From 31 March 2011 Any discount or free period you already have – like a three months free offer – will stay unchanged.What's that meant to mean? It doesn't tell me how much mine will be and I can't find out anywhere. I'm on their £7.50 a month package but don't use my o2 mobile phone so pay £12.50 currently. How much will I go up to?



£2 - so £9.50 / £14.50

The discount they refer to as being unchanged is retention discounts some ppl have for extending their contracts.

Just got the email today and rung them to be told the following:

Current price, circa £10 for Home Broadband Premium since i got a £5 discount
From next month, post price increase, i'll be paying £13 since, i still get my discount of £5 on a projected new cost of £18, same tariff
Just had a really nice chat with o2 CS, said, so, you're price rising on me (and everyone else) mid contract? I said surely that isn't right and was told, that's why we have allowed folks 30 days to leave.
Seems an odd way of doing things. I remember Orange doing it and when i complained they knocked fiver off per month, then, I am sure, they backed down anyway due to bad press.
Took my MAC number and we'll see what happens.
I can see me staying due to apathy if nowt else but we should have an organised campaign, since to me, it's a case of them saying, "we have a loyal base and they'll pay for it............"
/rant
Edited by: "boydent999" 8th Feb 2011

It is because they would rather ppl on the old unlimited packages move to the new packages or leave if possible.

SuperEd

cancelled mine today no problems

SuperEd

alternate

He is going up to £9.50 because he on one of the old unlimited packages … He is going up to £9.50 because he on one of the old unlimited packages that they no longer offer to new customers.From forum reports of ppl ringing up 02 :You can leave for free even within contract.You can get 3 months free and a discount if you switch to one of the new packages (these have traffic shaping and usage caps)Some ppl have reported getting up to £2 per month discount for committing to 12 months contract and staying on the old legacy packages.



i was offered a £3 discount but on a NEW contract (12 months) told them to stick it

Well i switched from an old unlimited package to the All Rounder + Home Phone/Line Rental last week to save some money. The old package had no issues with, now this new package ive had nothing but problems, Router keeps resetting and the im getting speeds of 0.2mb.

When i took out this new package the guy on the phone never mentioned the price increase or any traffic management, will be phoning up tomorrow to cancel.

Like retro says be careful before switching/negotiating a new contract if you are on the old legacy unlimited package. It may be a £2 increase but from what I have researched you will still not be traffic managed, which is important for me.Still a good price they are just trying to get old customers to sign upi to the new deals which are traffic managed.

Original Poster

alternate

He is going up to £9.50 because he on one of the old unlimited packages … He is going up to £9.50 because he on one of the old unlimited packages that they no longer offer to new customers.


Finally got round to looking into what I pay and you are correct.

I am on the O2 Home Broadband Standard package since, Sept 2010, which costs £12.50 a month.

I am also an O2 pay monthly mobile customer so receive a £5.00 monthly discount which means my monthly broadband cost is currently £7.50.

Therefore, my bill is going up by £2 per month - not ideal.

alternate

From forum reports of ppl ringing up 02 :Some ppl have reported getting … From forum reports of ppl ringing up 02 :Some ppl have reported getting up to £2 per month discount for committing to 12 months contract and staying on the old legacy packages.


Do you have a link to these posts?

Did a search of the O2 forum and couldn't seem to find the thread you are referring to.

HappyShopper

Do you have a link to these posts?Did a search of the O2 forum and … Do you have a link to these posts?Did a search of the O2 forum and couldn't seem to find the thread you are referring to.



forums.thinkbroadband.com/o2.…tml

check the price increase threads

my dads was £10 but this months bill says £15.81
gave them a call saying i wanted to leave, they offered me the basics package for £8.50 and im not on o2

will do nicely for my dad who rarely uses it anyways
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