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    o2 lost my phone

    I have an ericsson c905 on contract from o2 which i pay £35 a month for. i pay insurance monthly and last month the speaker on my phone broke. i rang o2 and they sent me a pre paid envelope and told me to return the phone in that and they will repair it and send it back within 5 working days. i sent the phone on 18th august and after many phone calls to o2, yesterday they informed me they have lost the phone. I faxed them my proof of postage and they said they have none of my phones in stock. they said the have plenty of the nokia music xpress phones but are they as good as my original phone? if not, what phone should i request? also the loan phone they gave me yesterday is saying no access to network , is there anything i can do to solve this??? thanks all

    16 Comments

    if your going to ask for one, try to get the Iphone 32gb 3GS lol, but the xpress music is pretty good, i have the c905 too

    Iphone all te way as they have caused you problems they can sort this out for you surely

    mate say that u are not interested in any other phones. ask how much cash they could settle to cover to compensate you...if not go for the iphone 3gs
    blame it on them

    *waiting for t0mm to come in and boast about his 32gb 3GS and how he got it on launch day* :whistling: :roll: lol

    I got an iPhone 3G S 32GB on launch day.

    Jus' sayen.

    No hate.

    t0mm;6339481

    I got an iPhone 3G S 32GB on launch day.Jus' sayen.No hate.



    :lol: what did i say :whistling:

    i regret geting the xperia x1 paying £100 upfront.. try to get ur hands on the iphone!

    Stop moaning.

    Original Poster

    deek72;6341131

    Stop moaning.



    shut it:thumbsup::thumbsup:

    gemmar26;6341157

    shut it:thumbsup::thumbsup:



    Whats fer dindins?

    Original Poster

    thanks everyone. i will try for a iphone but i cant see them giving me one of those! lol. if not i will ask for the W995. anyway fingers crossed!

    Original Poster

    deek72;6341188

    Whats fer dindins?



    dunno wot u cooking?

    I'm selling a Nokia 5510 if you're interested? It's not the latest model but it does all you need it to.

    what happened then!

    Original Poster

    i am waiting for them to call me today so i should know the outcome soon. i will keep you posted

    Original Poster

    ok so heres the outcome outcome. i waited until 4.30pm and still nobody from o2 had rang me yet, so i rang them. i was told that they have no ericsson c905 or the new w995. i then asked about an iphone and was told i would have to wait 8 weeks and i was only allowed the first iphone that was brought out. they then put me on hold and then came back and told me that i would also have to go on the higher tarrif which meant an extra £5 per month. after 30 mins of getting no where i said i want a new c905. they said they would do their best to find me one but in the meantime they are sending a nokia n86 for me to use and decide if i like it, and if i do, that will be my new phone. they have also said i dont have to pay last months bill. i wasnt going to pay it anyway seeing that i didnt have a phone to use! lol
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