o2 My Europe/EU/non-EU calls

    I have just received my o2 bill and was suprised to see that I had been charged to receive texts whilst in Gibraltar on Gibtel. Texts on the Spanish network Movistar havent been charge. Why does My Europe not cover Gibraltar? Is in not in the EU?? As it is part of the UK should it not be covered? Guernsey and Jersey are. Customer services dont know why tho they are supposed to be calling me back with an answer!
    Any suggestions?

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