O2 parental blocking - any chance of cancelling? *Update: Contract Cancelled*

34
Found 4th Mar 2011
Little peeved with o2's blocking system. Stops access to lots of normal websites, and before anyone says it, no I don't look at "dirty" websites on my phone.

Just annoyed they have changed this without letting me know. I don't have a credit card and I'm not wasting my time explaining myself in an o2 shop.

I had to be 18 when I got the contract out, surely an opt in system would be better?
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34 Comments
im PAYG and lets me on any site always has. was on pornhub this morning. or is it just for contract customers they do this?
DangerGod

im PAYG and lets me on any site always has. was on pornhub this morning. … im PAYG and lets me on any site always has. was on pornhub this morning. or is it just for contract customers they do this?



Love your honesty lol I thought it would affect everybody, seems stupid if its ok for pay and go and not contract.

You weren't browsing on wi-fi were you?
It is funny you should say this, I couldn't get onto urban dictionary yesterday…. came up with a message saying I had to pay £1 and they would unblock my internet to 18+ sites. MY argument is the same….. I am 23 and you have to be over 18 to be on a contract!!!
golemsmate

Love your honesty lol I thought it would affect everybody, seems stupid … Love your honesty lol I thought it would affect everybody, seems stupid if its ok for pay and go and not contract.You weren't browsing on wi-fi were you?



No mate 3G. always been fine
Ring up O2 and ask to remove the restriction. If you are over 18 it will be done within the hour.
asayer

It is funny you should say this, I couldn't get onto urban dictionary … It is funny you should say this, I couldn't get onto urban dictionary yesterday…. came up with a message saying I had to pay £1 and they would unblock my internet to 18+ sites. MY argument is the same….. I am 23 and you have to be over 18 to be on a contract!!!



exactly, betting websites are blocked, except williamhill (maybe o2 have a large stake with them) lol. They explained themselves saying that people buy contracts for their children? surely the parents could ask o2 to put a parental system on.

@Pugw$sh they want you to go into store and give proof or enter credit card details. Doesnt say you can do it over the phone
Edited by: "golemsmate" 4th Mar 2011
in b4 someone trys cancel their contract because of a new term X)
DangerGod

in b4 someone trys cancel their contract because of a new term X)



I would love to cancel my contract, 6 months in and I have to pay for the first time this month It'd be great to cancel and renew
Wow didn't know they were doing this, I just got the O2 message when trying to go to urbandictionary too. Good thing is that they'll charge your credit card £1 to verify your age and then refund you with a £2.50 credit on your bill, so it's not all bad.

you can also do the verification process direct on their site from any machine.

ageverification.o2.co.uk/
Edited by: "DVS_Dee" 4th Mar 2011
Come on admit it, You daren't go into the o2 shop and say "I want to look at porn on my phone",
DVS_Dee

Wow didn't know they were doing this, I just got the O2 message when … Wow didn't know they were doing this, I just got the O2 message when trying to go to urbandictionary too. Good thing is that they'll charge your credit card £1 to verify your age and then refund you with a £2.50 credit on your bill, so it's not all bad.



not for people without one :P I dont want one cos as a student I dont want any more temptation to spend!
DVS_Dee

Wow didn't know they were doing this, I just got the O2 message when … Wow didn't know they were doing this, I just got the O2 message when trying to go to urbandictionary too. Good thing is that they'll charge your credit card £1 to verify your age and then refund you with a £2.50 credit on your bill, so it's not all bad.you can also do the verification process direct on their site from any machine.[url=https://ageverification.o2.co.uk/]https://ageverification.o2.co.uk/[/url]



ooo nice try "Sorry we cannot send the verification message at the moment. Please try again later, alternatively our staff at any O2 shop will be happy to help if you bring proof of age and ID" Cant do it via the text.
golemsmate

ooo nice try "Sorry we cannot send the verification message at the … ooo nice try "Sorry we cannot send the verification message at the moment. Please try again later, alternatively our staff at any O2 shop will be happy to help if you bring proof of age and ID" Cant do it via the text.



Just tried it myself and got the same message, cr4ppy O2, can't even get that right!
o2 have cancelled my contract. 4th april disconnection. Quite shocked but happy
Edited by: "golemsmate" 4th Mar 2011
So you got out of your contract?
golemsmate

o2 have cancelled my contract. 4th april disconnection. Quite shocked but … o2 have cancelled my contract. 4th april disconnection. Quite shocked but happy



Flock off X)
No joke. I emailed earlier and they've done it

Is this where everybody says proof or it didn't happen?
Edited by: "golemsmate" 4th Mar 2011
Hello,

I'm sorry you want to cancel your contract with us as you're unable to
access few sites due to our latest age verification process.

I'd like to inform you that we're asking our customers to verify their
age to ensure that the children are protected from inappropriate content
when using the internet on their phones. Please cooperate with us on
this as you'll only need to do this verification once.

Further, I've also set your account for disconnection on 04 April 2011,
which includes your 30 days notice period.


Your final bill will be generated within 2 weeks of the cancellation
date. In case if we owe you any money, please visit
o2.co.uk/fin…und to claim your refund. If there's an
outstanding balance, we'll then request payment from your bank account
within 2 weeks.

Please don't cancel your Direct Debit until the final bill is settled.
Final settlement of any credit or outstanding amount is lot more faster
via Direct Debit.

In case, if you change your mind and want to continue using our
services, simply reply to my email. We'll then remove the disconnection
from your account.

I hope you'll consider using our services in future.

Regards

O2 Customer Service
Edited by: "golemsmate" 4th Mar 2011
golemsmate

Hello,I'm sorry you want to cancel your contract with us as you're unable … Hello,I'm sorry you want to cancel your contract with us as you're unable to access few sites due to our latest age verification process.I'd like to inform you that we're asking our customers to verify their age to ensure that the children are protected from inappropriate contentwhen using the internet on their phones. Please cooperate with us on this as you'll only need to do this verification once.Further, I've also set your account for disconnection on 04 April 2011, which includes your 30 days notice period.Your final bill will be generated within 2 weeks of the cancellation date. In case if we owe you any money, please visit http://www.o2.co.uk/finalbillrefund to claim your refund. If there's an outstanding balance, we'll then request payment from your bank account within 2 weeks.Please don't cancel your Direct Debit until the final bill is settled. Final settlement of any credit or outstanding amount is lot more faster via Direct Debit.In case, if you change your mind and want to continue using our services, simply reply to my email. We'll then remove the disconnection from your account.I hope you'll consider using our services in future.RegardsO2 Customer Service



What did you put in your email!?
Ha ha dodge email! Very unusual for a company to sign mail off with "I hope" then regards O2 at the end. Should say "we hope"
DangerGod

Ha ha dodge email! Very unusual for a company to sign mail off with "I … Ha ha dodge email! Very unusual for a company to sign mail off with "I hope" then regards O2 at the end. Should say "we hope"



She put her name, but I thought I'd keep it anonymous, and deleted it, so she doesnt get blamed lol. My email said along the lines of:

many websites (normal) i'm unable to browse and its made a detrimental change to my contract, i wish to cancel by my next bill date and they replied with that :). I'm on 12 month simplicity (ends in aug)
Good one
DangerGod

Good one



I deserve a special HUKD badge!
Scanning that email quickly, they are just sending you a bill meaning you are paying to get out your contract early ?
dimebars

Scanning that email quickly, they are just sending you a bill meaning you … Scanning that email quickly, they are just sending you a bill meaning you are paying to get out your contract early ?



I have emailed to check, good point. No direct mention though
Yeah, would presume your next bill will be for the total left on the entire contract
Can't wait to see your final bill.

You can cancel your contract at anytime, but you get billed for the remaining months (less 10%)..

Chiptivo

Can't wait to see your final bill.You can cancel your contract at … Can't wait to see your final bill.You can cancel your contract at anytime, but you get billed for the remaining months (less 10%)..



lol i can still change my mind, we will see
How many months did you have left on the contract? Which email address did you contact them with? Can you let us know what you said in your email to them?
Admin

How many months did you have left on the contract? Which email address … How many months did you have left on the contract? Which email address did you contact them with? Can you let us know what you said in your email to them?



August 2011 and I used the online form. I'm just going for some tea so I'll try to recall and post what I emailed. Although as it was on the online form I won't have an exact copy. I've emailed to confirm what they mean, whether it is an early termination or buying myself out of the contract.
golemsmate

August 2011 and I used the online form. I'm just going for some tea so … August 2011 and I used the online form. I'm just going for some tea so I'll try to recall and post what I emailed. Although as it was on the online form I won't have an exact copy. I've emailed to confirm what they mean, whether it is an early termination or buying myself out of the contract.



I cant say exactly, but I said that the changes they have made have stopped me accessing many normal sites, and gave a list and told them this is unacceptable and has made detrimental changes in the contract. So i asked for my contract to be cancelled as the service provided is potentially different as I cannot remove the ban via their methods.

I have emailed them back to confirm what she means, Will find out tomorrow morning now.
I nipped into store tonight and changed mine on the system, I was the forth person to go in that day for that one member of staff…. took 1 minute of not less to sort it out.
Some of you were right and they are charging me, I've emailed to clarify that I wish for early release or the ban to be removed, I'm not going instore, I dont live near one and it would be embarrassing, personally.
They've just removed the content restriction when I gave them a choice cancel my contract or remove it
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