Found 14th Sep 2009
Hi, Sorry if this is in the wrong place or anything but I am new to this!

I have had a contract with 02 for 7 years and am overdue my upgrade. I have been putting it off as o2 seem to have reduced the amount of handsets on their site and I couldn't decide which one I wanted! I decided on the Sony Ericsson W995 but it is still almost £100 on the tariff I want (24 months, 600 mins, 1000 texts, unlimited wi-fi £29.38). I have checked other sites and everyone else is offering the same phone free!
What is the best way to go about getting them to let me have it free?? Whenever I have tried before they have come out with some rubbish about not being able to!
I am not sure I would get credit with any other companies so don't really want to cancel my contract!!

Thanks so much for reading and fingers crossed someone can help!!

  1. Misc
  2. O2
  1. Misc
  2. O2

have u tried going into an 02 shop and seeing what they can offer u as its usually easier talking to someone in person than on phone

I got the nokia 5800 no long ago free but on the phone they wanted to charge me

frm carphonewarehouse this phone is free on [email protected]£30 p/m
700 minutes Anytime Any network
Unlimited texts Anytime Any network
18 month contract,…ONS

you should call o2 and say abt this deal n see wht thy say,thy should give u free on the contract u mentioned,
just say u would leave thm if u dont get this deal,

Best method is to simply call and tell them you want to cancel, when they ask why, say you're getting a much better deal on the phone elsewhere.

speak to the disconnections dept as there will offer you a lot more for 30 pounds

you should be able to get the deal you want for £20-25 a month by getting put through to the retentions department and telling them you want to leave. If they dont give you a good deal the first time, keep ringing back until you do!
I got a tocco ultra, 600 mins 1000texts and unlimited internet on an 18month contract for £20 a month back in april.

just ask to speak to someone in rentions, if they ask why say they left a message on my phone to call them, they will give you the best deal possible for your account.
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