Expired

OMG lovefilm, never realised they are so rubbish

24 replies
Found 23rd Aug 2010
1st the calling centre is in India, the quality of the call is poor.
2nd to cancel you have to call up, with Tesco etc you can do it online.
3rd they said if they do not receive the DVD's within 14 days (free period)I will be charged full price of £14.99 for 1 months rental.

  1. Misc
  2. Lovefilm
23 Comments

1. Well, they are having a few problems over there at the moment.
2. Wrong, you can do it online.
3. Well yeah, why would they not charge you if you keep the films after your trial is over?

Babbabooey

1. Well, they are having a few problems over there at the moment.2. … 1. Well, they are having a few problems over there at the moment.2. Wrong, you can do it online.3. Well yeah, why would they not charge you if you keep the films after your trial is over?



+1 lol

Banned

lol at op getting owned

Babbabooey

1. Well, they are having a few problems over there at the moment.2. … 1. Well, they are having a few problems over there at the moment.2. Wrong, you can do it online.3. Well yeah, why would they not charge you if you keep the films after your trial is over?



I think they mean if you return them and they dont get back in time they charge you.

Banned

You can cancel online at certain times of the day.

Banned

ryouga

I think they mean if you return them and they dont get back in time they … I think they mean if you return them and they dont get back in time they charge you.


we know that - hardly lovefilms fault if user doesnt return them in time.

ryouga

I think they mean if you return them and they dont get back in time they … I think they mean if you return them and they dont get back in time they charge you.



Too right, if you are late sending them back you get charged, I don't see the issue.

It's never let me cancel online - you go through the whole process then it says to ring them. I won't use them again - and now they're spamming me with discounts and freebies.

Banned

Penny Saver

It's never let me cancel online - you go through the whole process then … It's never let me cancel online - you go through the whole process then it says to ring them. I won't use them again - and now they're spamming me with discounts and freebies.



I thought this but then someone on here told me you can do it after a certain time on a night and it worked. No hard sell on the phone.

csiman

we know that - hardly lovefilms fault if user doesnt return them in time.



I was meaning though that what if they sent the dvds back and they took about 4 days to arrive.

As Perry says, do it at certain times, after 10pm for example.

i cancelled mine about a year ago, and they charged me for the films, they reckon they never got them back

I was never able to cancel online, had to do it by phone.

wickedteen

i cancelled mine about a year ago, and they charged me for the films, … i cancelled mine about a year ago, and they charged me for the films, they reckon they never got them back



Did excatly the same to me a few years ago . i cancelled in January 2007 and they billed me in February 2008 saying they did not get the Dvd's back in time .I called them and asked them why it had taken them over a year to realise they had been late returning and they had no right to charge me account that long after which my bank agreed with in the end they refunded my payment but i will never use them again.
Chaos

RE point 3, just get proof of postage, it's free and they will accept that if they go missing in the post.

always get proof of postage when returning the last discs in separate envelopes then you are insured by royal mail, cancel online after closing hours of the call center and Tesco is run by Lovefilm

garbage456

click on cancel subscription and it says, sorry you have to call us.



isn't that just during business hours? leave it until later and you can do it online, thats how is was when i cancelled last year anyway

Banned

1. can cancel online (around 10pm-6am)

2. as they tell you, always send last disks back via recorded

follow the rules, no problems. Had free accounts for over 4 years - great service.

Banned

Babbabooey

1. Well, they are having a few problems over there at the moment.



I assume you are referring to the floods at the moment?

The floods in Pakistan.

How does that affect a call centre in Bangalore?

Banned

been using lovefilm for ages now, never had any problems. then again i actually pay and never bothered getting the free trial to save myself £2 or what ever it works out at




Babbabooey

1. Well, they are having a few problems over there at the moment.2. … 1. Well, they are having a few problems over there at the moment.2. Wrong, you can do it online.3. Well yeah, why would they not charge you if you keep the films after your trial is over?

Babbabooey

1. Well, they are having a few problems over there at the moment.



[img]cdn2.knowyourmeme.com/i/2…jpg?1258136058[/img]

DaveLister

been using lovefilm for ages now, never had any problems. then again i … been using lovefilm for ages now, never had any problems. then again i actually pay and never bothered getting the free trial to save myself £2 or what ever it works out at



a free trial of 3 months on the combo package around £18 a month thats more a lot more than £2 and you could use them over and over with a few tricks i got it free for several years only pay now as hubby makes me lol

Banned

DaveLister

been using lovefilm for ages now, never had any problems. then again i … been using lovefilm for ages now, never had any problems. then again i actually pay and never bothered getting the free trial to save myself £2 or what ever it works out at


£2?

over 4 years free membership saved me a grand!
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