On The Buses - Was Yours Cancelled?

The title gives it away... A poll for those who Amazon have screwed-over!

11 Comments

order has disappeared from the screen but no cancellation email yet

kingartur

order has disappeared from the screen but no cancellation email yet



You'll get one!

Mine cancelled - surprise, surprise!!

Mine cancelled today

buses for you, heh !!

Delivery estimate: 7 April 2007 - 24 April 2007, so heres hoping

Original Poster

baldmonk

Delivery estimate: 7 April 2007 - 24 April 2007, so heres hoping



So was mine. Until they cancelled it... :-(

mine was cancelled they took long enough to decide .

Banned

Thank you for contacting Amazon.co.uk.

We're sorry that you feel aggrieved with our decision not to accept your order for the "On the Buses: The Complete Series".

Please know that this situation was the result of a combination of technical and human errors, and that in no way did we intend for this to happen. Once we found out that a pricing error has been occurred we have cancelled the outstanding orders, we are sorry that your order was affected.

When we determine that a customer's order is going to miss its initial availability promise, Amazon.co.uk automatically notifies customers by e-mail of any delay to an order.

In this instance, the pricing error was only discovered after you received notification of the changes in the delivery estimate.

If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

In accordance with our posted policies on pricing, we are unable to offer this item for the incorrectly posted price.

You can read more about our pricing policies in our Help pages:

amazon.co.uk/gp/…616

We endeavour to provide our customers with the best possible customer experience and we realise that on this occasion, as a result of a pricing error, we have not met that standard. We hope this e-mail answers your concerns and that you will give us an opportunity to serve you again.

In addition to a wide selection of items, one of our aims at Amazon.co.uk is to provide a convenient and efficient service; in this case, we have not met that standard.

I am very sorry that we were not able to fulfill your expectations for this level of service. I hope that you will allow us another opportunity to prove the quality of our service to you in the future.

We hope you will continue to enjoy shopping at Amazon.co.uk.


Please let us know if this e-mail answered your question:

If yes, click here:
amazon.co.uk/rsv…125
If not, click here:
amazon.co.uk/rsv…kff

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our website.


Warmest regards

Karthika V.
Customer Service
Amazon.co.uk

I didnt order that, but did order another box set from amazon which was cancelled in january (Some people received that one too.....)

Got mine delivered yesterday. £17.98 delivered.
What a result I'm well pleased.
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