Online bank account hacked!!!

41
Found 12th Jul 2011
I recieved an email last night stating that..... "Your bill payment or money transfer request has now been created and is available for you to use"
Well i did nt authorise this so went and logged straight onto my account to see what was happening (this is my savings account i may add)
Anyhow when i checked for payments it listed a pending payment to someone i ve never heard of and then logged me out!!!
Called the bank to suspend my online account but im a little ticked off about this...... so here s my question..
What rights do i have in pursuing a claim of attempted theft??
Anyone out there had a similar experience? Btw the payment was for nearly £1000 and it was stopped thankfully!!
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41 Comments
You are very lucky to have ben able to stop it in time.
Original Poster
i know!!! im never normally checking my email at that time either!
You sure the e-mail was actually from your bank?????
Original Poster
i dont want to claim compensation!!! i want something done about the git that has tired to steal it in the bloody first place!
Original Poster

You sure the e-mail was actually from your bank?????



im presuming so
kimberlykendrick81

im presuming so



Did you go through the link on the email to your account? You may have been phished!
Original Poster
no there was no link - it looks ligit and i presume it is since there were no links on it.
What bank is this?
...and when you called your bank, did you use the telephone number shown in the e-mail?

How much information did you give to the person on the telephone?

BFN,

fp.
which bank are you with?
get these emails all the tiime from banks that i do not even have an account with. They trid and get you to login through there link.
dougle34

get these emails all the tiime from banks that i do not even have an … get these emails all the tiime from banks that i do not even have an account with. They trid and get you to login through there link.



See comment #7.

Anyhow when i checked for payments it listed a pending payment to someone … Anyhow when i checked for payments it listed a pending payment to someone i ve never heard of and then logged me out!!!



How did your online banking session log you out? I thought that only happens when you've left the screen idle for too long or you leave the webpage yourself.
Original Poster

...and when you called your bank, did you use the telephone number shown … ...and when you called your bank, did you use the telephone number shown in the e-mail?How much information did you give to the person on the telephone?BFN,fp.



I called my bank using the number on my online account statement.
This is with Halifax.
Funnily the other day i had to suspend my other account with them as i kept getting a pop up msg when logging in that seemed suspicious. They advised me to check my comp for viruses which i did but nothing.The this happens - same bank different account.
I have 2 other bank account with different banks but i have logged into them and they were fine???
Original Poster
im thinking its something with the web address - and that once ive gone to sign in they are re directing me to an unsecure site (which looks the same) and then taking my info?

This is the email I usually get from Halifax when I have set up a new payment request, it is always sent from onlineservice@halifax.co.uk


Dear Customer,Your bill payment or money transfer request has now been … Dear Customer,Your bill payment or money transfer request has now been created and is available for you to use.Regards,Halifax Online HelpdeskPlease do not reply to this e-mail, this is not a monitored e-mail address and we are unable to respond.




Did yours look like this?
Anyone else with Halifax?

I know with RBS and Natwest you have to use your card together with your reader to obtain a pin to set up new payee's which is a bit of a ballache but can appreciate the security required.

Surely Halifax have something similar in place, otherwise I'd be binning them off, if they do then thats more worrying that they've actually be able to set up a payee, what other information do they hold?
MinstrelMan

Anyone else with Halifax?I know with RBS and Natwest you have to use your … Anyone else with Halifax?I know with RBS and Natwest you have to use your card together with your reader to obtain a pin to set up new payee's which is a bit of a ballache but can appreciate the security required.Surely Halifax have something similar in place, otherwise I'd be binning them off, if they do then thats more worrying that they've actually be able to set up a payee, what other information do they hold?



Sounds like possibly keylogger on the PC. Halifax you have to enter username + password, then choose 3 random letters from another password. Plus to set up a new payee, you have to enter another password typed out in full, again, before it will let you continue.
Well it may be an administration mistake by the bank setting up a payment on the wrong account.

Or you have a virus of some kind. I suggest when you use online banking don't use your normal OS (windows, OSX) and use a linux live cd. Log in, do your banking, log out and and boot back to your normal OS.
Get your computer checked for virus, Spyware, Keylogger's etc..

Do not use it to log on any site until fixed.

Change all your passwords.
Original Poster
i did manage to pull off the transcript of the 'setting up new mandate'..... not that i understand any off it lol.
Anyhow obviously this is still fraud does anyone know what the bank will do to investigate it?
What was it, a transfer of £1k from your savings account to some person or a new direct debit was set-up?
Original Poster

What was it, a transfer of £1k from your savings account to some person … What was it, a transfer of £1k from your savings account to some person or a new direct debit was set-up?



I believe it wa a transfer but it did nt give me much time to see before going to a different page and blocking me .
Im going to call the bank and see what details i can get from them.... i do know there was a name, sort code and acc no of whoever it was going to.
Not much the bank can do. If the transfer had gone through it would have left a paper trail. Try calling their fraud dept and see what they say. In the meantime you need to check your computer for viruses etc and update you anti spyware/firewall and virus software
I'd say it's highly likely you had some sort of malware/keylogger/sniffer installed, would explain the redirects after logging in to your Halifax account, it first logged your username and password then wanted the full memorable information hence the redirect to another site where you would enter it.

The accounts useless without the memorable information so I wouldn't be too worried about it being compromised again, just make sure you change it, and clean your computer of any unwanted files.

If you already do have an AV program then it obviously wasn't doing it's job so dont use that to do a scan, I recommend Nod32 or perform a clean install for reassurance.

Bank transfers can also be reversed in some cases.
Edited by: "Shadow-360" 12th Jul 2011
Banned
your husband been looking at porn?
Original Poster

your husband been looking at porn?



ha ha yeah thats it.............. if i had one that is
Banned
kimberlykendrick81

ha ha yeah thats it.............. if i had one that is



You should get a move on then, passing the big 30 oO
Original Poster
cheeky cheeky - he s in the post
Banned
so you did a complete malware scan?

what AV software do you use (inb4 AVG FREE
Original Poster
Did a full scan but then decided better to re format instead. All sorted now.... seems it was keylogger in end! Bloody damn keyloggers!! I have nod32 now.
Bit of a pain having to set new passwords etc for everything though grrrrrrrrr

What rights do i have in pursuing a claim of attempted theft?


I'd sue whoever had the keylogger installed on their PC...oh, wait
Banned
kimberlykendrick81

Did a full scan but then decided better to re format instead. All sorted … Did a full scan but then decided better to re format instead. All sorted now.... seems it was keylogger in end! Bloody damn keyloggers!! I have nod32 now.Bit of a pain having to set new passwords etc for everything though grrrrrrrrr


so how do you know it was a keyloggers if the scan didnt show anything?

What was your original AV software?
Original Poster

What rights do i have in pursuing a claim of attempted theft?I'd sue … What rights do i have in pursuing a claim of attempted theft?I'd sue whoever had the keylogger installed on their PC...oh, wait



Its ok ive deleted the evidence

Original Poster

kimberlykendrick81Did a full scan but then decided better to re format … kimberlykendrick81Did a full scan but then decided better to re format instead. All sorted now.... seems it was keylogger in end! Bloody damn keyloggers!! I have nod32 now.Bit of a pain having to set new passwords etc for everything though grrrrrrrrrso how do you know it was a keyloggers if the scan didnt show anything? What was your original AV software?




Did nt have AV before (thats the prob i suppose).... im presuming it was keyloggers since the scan i did didnt bring up any viruses, malware etc etc - its got to have been something.


kimberlykendrick81

Did nt have AV before (thats the prob i suppose).... im presuming it was … Did nt have AV before (thats the prob i suppose).... im presuming it was keyloggers since the scan i did didnt bring up any viruses, malware etc etc - its got to have been something.



I wouldn't assume a keylogger was the culprit. It could have been a whole host of other things. Do you use wi-fi? Have you ever used a public internet connection to login into Halifax? Do you use the same passwords elsewhere? Could also have been a phishing scam.
Original Poster
i do use wi fi yes - it does have a password on it and i have never used a public internet connection to log in. All my passwords are different for each account.
Banned
kimberlykendrick81

Did nt have AV before (thats the prob i suppose).... im presuming it was … Did nt have AV before (thats the prob i suppose).... im presuming it was keyloggers since the scan i did didnt bring up any viruses, malware etc etc - its got to have been something.


tbh, you only have yourself to blame then really
Original Poster

kimberlykendrick81kimberlykendrick81Did a full scan but then decided … kimberlykendrick81kimberlykendrick81Did a full scan but then decided better to re format instead. All sorted now.... seems it was keylogger in end! Bloody damn keyloggers!! I have nod32 now.Bit of a pain having to set new passwords etc for everything though grrrrrrrrrso how do you know it was a keyloggers if the scan didnt show anything? What was your original AV software?Did nt have AV before (thats the prob i suppose).... im presuming it was keyloggers since the scan i did didnt bring up any viruses, malware etc etc - its got to have been something.tbh, you only have yourself to blame then really



I actually had windows defender/firewall on (is this not secure enough)...... you see i dont profess to being completely computer literate
Banned
kimberlykendrick81

I actually had windows defender/firewall on (is this not secure … I actually had windows defender/firewall on (is this not secure enough)...... you see i dont profess to being completely computer literate


no - windows defender isnt a proper anti-virus scanner.

Nod32 is a good choice though so you're good to go now.
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