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    Opinions please!! Would you pay them back?

    I ordered something from Asos that was faulty, told them and they reissued it and asked me to return the other once arrived. I did it, but used the second returns slip. They refunded me for the 2nd item which I did not realise until today, after receiving an email telling me that I had not returned the faulty item. I have told them that I had returned it.

    Cut a long story short they are now saying that they want to recharge me for the original item as they had refunded it when they should not have done. At first I was like ok, but they asked me to send my card details so they could charge me. I said no, I would not supply my card details as I am not mental, anyone could go on a spending spree with my card details.

    I have asked them to send a paypal request for funds as I originally paid via paypal, and they refunded me via paypal. They are now dragging their heels saying they have to have a word with management about how to recover the funds etc etc, blah, blah!

    I am quite willing to pay them as I have had the item, but would like some opinions on the subject from all you knowledgable folks out there! Would you pay them back?

    2 Comments

    Banned

    If you feel safer doing it via paypal then stick to your guns. Make sure every communication is in writing/email though and don't lose your temper.

    Original Poster

    JonnyTwoToes

    If you feel safer doing it via paypal then stick to your guns. Make sure … If you feel safer doing it via paypal then stick to your guns. Make sure every communication is in writing/email though and don't lose your temper.



    Too late I think lol!!

    The item was a gift for somebody, who actually is not keen on it so am going to return anyway, have told them this. They have said that I have to email proof of postage or they will continue to charge me?!?!? HOW?? They have no card details, nor a magical way to access any of my funds!! I told them that I shall send Proof of postage but that she need to get a grip if she thinks they can 'continue to charge me' damn fools lmao!
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