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    Options when sending expensive items by post?

    When you post a sold item such as a phone or laptop (that's worth anything from £300 to £600 upwards) and it gets damaged or lost your pretty much screwed. I was just wondering if anyone knew if there are services out there that cover you if they lose/damage your parcel?

    8 Comments

    You can use courier delivery with insurance but even then claiming for damage is like getting blood out of a stone. Most couriers have exemptions for laptops/computers and do their best to wriggle out of a claim

    Original Poster

    I lost out on an £150 sale of a phone via eBay last year. Royal Mail offered me back money to cover my SD postage costs but that's it. Now i'm reluctant to offer postage on the current phone I've listed.

    I ALWAYS USE ROYAL MAIL SPECIAL DELIVERY. Insures you for £500 and it's next day delivery and signed for.

    IF Royal Mail ask if there is a battery in the device ... say you took it out.
    Edited by: "krazyasif786" 20th Jul 2014

    you're meant to have the battery in now.....Google it

    fawkes99

    you're meant to have the battery in now.....Google it


    Yep, not even just in the package buy in the phone itself. And they'll ask you to put your sender's address on the back. Really the best thing to do it just to pack it very well & take photos before.
    Edited by: "dancedar" 20th Jul 2014

    krazyasif786

    I ALWAYS USE ROYAL MAIL SPECIAL DELIVERY. Insures you for £500 and it's … I ALWAYS USE ROYAL MAIL SPECIAL DELIVERY. Insures you for £500 and it's next day delivery and signed for.IF Royal Mail ask if there is a battery in the device ... say you took it out.



    Why would you do that?

    The best thing to do when sending Special Delivery in your instance is to confirm it has a battery, you need to put a disclaimer on the outside of the parcel stating that the device has an enclosed battery and to please handle with care.

    At least that is what they expect.

    So to be on the safe side, take a pic of the phone, take a pic of the internal packaging before it gets sealed then repeat after seal. Then get the post office guy to stand beside you with the package in both your hands and do a big smile whilst taking a selfie.

    If you do not follow the above then you are not covered!

    FACT!


    Edited by: "NEtech" 20th Jul 2014

    NEtech

    Why would you do that?The best thing to do when sending Special Delivery … Why would you do that?The best thing to do when sending Special Delivery in your instance is to confirm it has a battery, you need to put a disclaimer on the outside of the parcel stating that the device has an enclosed battery and to please handle with care.At least that is what they expect. So to be on the safe side, take a pic of the phone, take a pic of the internal packaging before it gets sealed then repeat after seal. Then get the post office guy to stand beside you with the package in both your hands and do a big smile whilst taking a selfie. :)If you do not follow the above then you are not covered!FACT!



    Oh I see... I thought they didn't allow batteries in the phones etc?

    Nevermind thanks ... still Special Delivery all the way. It's £7.25 I believe for a mobile

    Keep a record of IMEI number of the phone by taking pictures to get the phone blocked permanently if gets stolen or buyer says empty box received! Or tries to return another phone.
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