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    orange contract help

    ok I got an 18 month orange contract about 2 months ago. At first the signal was really iffy and we thought it would settle down. We realised after about 3 weeks it wasn't going to get better. Orange show perfect coverage in our area and i've had them before so this is why i didn't think twice about ordering. In short I can't call or text in and around my house, nor use 3g internet. This phone is basically useless in and around the house. I physically cannot go outside on my own to use it. I've put it in writing to orange and they've taken an age to get back to me. They phoned the other day and basically said i'd have to just grin and bear it cuz there's nothing I can do. I don't want to cancel the DD and ruin my credit, and i don't see why i should have to pay for a service i'm just not getting. What does anyone think? Any experiance with this?

    6 Comments

    they dont guarentee 100 % coverage, especially indoors, so probs wont get anywhere with regards to cancelling it,

    No real help sorry - but have a read of THIS.
    Unfortunately Orange are the worst of the networks when it comes to contract cancellation, especially due to coverage.
    Edited by: "tightasagnatschu" 25th Jul 2010

    Well if you have used the network fine before then guessing its the phone thats the issue and not the network.

    Original Poster

    not good news. I totalled it up and it'll be over £600 i'll be paying for literally no service. Not just that i need it for emergencies and it doesn't work.

    Gavin i've used orange in this immediate area, like within a mile, but not this EXACT area. Tried the sim in another phone and still little or no service.

    This really should be advertised more. I'm sure its hidden deep in terms and conditions but come on, the guy on the phone was really nice and more or less hinted they hide this when you're buying the phone. If i returned the phone, cancelled the DD. Would i lose my good credit?

    mcnally32

    not good news. I totalled it up and it'll be over £600 i'll be paying … not good news. I totalled it up and it'll be over £600 i'll be paying for literally no service. Not just that i need it for emergencies and it doesn't work. Gavin i've used orange in this immediate area, like within a mile, but not this EXACT area. Tried the sim in another phone and still little or no service. This really should be advertised more. I'm sure its hidden deep in terms and conditions but come on, the guy on the phone was really nice and more or less hinted they hide this when you're buying the phone. If i returned the phone, cancelled the DD. Would i lose my good credit?



    Well the problem you have is you had 14 days to trial it, which is what the network will hide behind. If you bought it from a shop and the sale assistant stated it would work at your home address then you could contact ofcom and claim that the contract was mis-sold. The other option is to negotiate an upfront price with the network to terminate the contract.
    The only other option is a booster although the cost about £500. These are usually used in villages on the fringe of network coverage of in building with steel structures which block much of the signal.

    Original Poster

    I bought it online but made sure to check the coverage on their map first and it shows the best coverage they offer. Yes i did have 14 days but since i know people really close who have no problems, i thought it was just teething problems. So you think i could negotiate a price? its £35 a month for the next 16 months, and is useless to me. I'm due £130 cashback soon and would get maybe 130 for the phone(w995i). I'm thinking this wouldn't cover it though.

    GAVINLEWISHUKD

    Well the problem you have is you had 14 days to trial it, which is what … Well the problem you have is you had 14 days to trial it, which is what the network will hide behind. If you bought it from a shop and the sale assistant stated it would work at your home address then you could contact ofcom and claim that the contract was mis-sold. The other option is to negotiate an upfront price with the network to terminate the contract.The only other option is a booster although the cost about £500. These are usually used in villages on the fringe of network coverage of in building with steel structures which block much of the signal.

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