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    Orange faulty mobile help please

    Hi, I bought a samsung genio qwerty online in december and yesterday it decided it was going to constantly turn off during a call. Can i take it to an orange store and exchange it or will i have to phone them because it was purchased online? Thank you for any help.

    7 Comments

    Original Poster

    Anyone please?

    mackenzie;8555156

    Anyone please?

    It's under warrentie there will send if of for repair or if there are very nice might give you a replacement Orange are pretty good like that

    spitroast

    Original Poster

    spit roast;8555173

    It's under warrentie there will send if of for repair or if there are … It's under warrentie there will send if of for repair or if there are very nice might give you a replacement Orange are pretty good like thatspitroast



    Thank you spit roast, rep left :thumbsup:

    When in December did you buy the phone? If it was after the 8th i.e its under 6 months old then orange will send out a new one for next day delivery and collect your old one if you are on contract with them.

    Original Poster

    Tatey;8555215

    When in December did you buy the phone? If it was after the 8th i.e its … When in December did you buy the phone? If it was after the 8th i.e its under 6 months old then orange will send out a new one for next day delivery and collect your old one if you are on contract with them.



    Hi, I bought it on the 15th. It's pay as you go. Thanks.

    i am wondering the same with a pay as you go phone i purchased online on 21st of jan this year and suddenly the touch screen wont work , therefore making the phone unusable, shall i take it to a vodafone shop? will it still be under warranty ? :thumbsup:

    Original Poster

    I took my phone into orange today and they said that because it was under 6 months old i could send the faulty one to them and they would replace it with a refurbished handset. If it was over 6 months old i would of had to send it off for repair. I don't know if vodafone has the same policy.

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