Orange light on Virgin Media Router ... Ethernet Dead??

Found 7th Oct 2016

Hi

Just spent a good part of the day in upstairs bedroom to bring a cable to the living room and then connected everything and downstairs nothing worked. Checking router and the I have 3 ethernet cables plugged in 2 are green and the one for downstairs shows orange... I tried swapping it for the one which showed green and then that port shows orange too ... does that mean the ethernet cable is dead??:(

Tacked to the outside wall and everything and now have to undo and get another one? Or any other way to check if its definitely a dodgy cable. I've checked and no tacks have penetrated the cable by accident. I tried cleaning the connections but still shows orange. Anything else I can try?

It is brand new just been sitting there for a while and just had time to install it today.

The router is fine as I tried one of the orignal 2 cables in the port that was orange and it turns green. Just thought I'd ask here before taking the cable down and getting a new one ...

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6 Comments

Original Poster

7th Oct 2016

GNKelly07
Superhub 2?"A green light indicates a network connection of 1,000Mbps, … Superhub 2?"A green light indicates a network connection of 1,000Mbps, while an amber light indicates a network connection of 100Mbps."SOURCE

Yes. How to I get it go green? Or is it just a low speed ... it is 15 or 20 meters long but Cat6. I kinda overestimated the length

Original Poster

7th Oct 2016

krazyasif786
Yes. How to I get it go green? Or is it just a low speed ... it is 15 or … Yes. How to I get it go green? Or is it just a low speed ... it is 15 or 20 meters long but Cat6. I kinda overestimated the length

PS: I wanted to connect it to an android box downstairs but when I do it it keeps showing 404 error.

Original Poster

7th Oct 2016

GNKelly07
Basically, the device/hub that is showing orange doesn't have gigabit … Basically, the device/hub that is showing orange doesn't have gigabit ethernet.If it's an android box, then these tend to be 10/100 unless it's quite high-specced such as an Nvidia Shield TV.

Kinda gone over my head. Thank you for your response.

Does it mean I have bought too much of an advanced ethernet for the box or for the router so the router is not accepting it?

Original Poster

7th Oct 2016

GNKelly07
No, ethernet cables are all backward compatible. Basically the amber … No, ethernet cables are all backward compatible. Basically the amber light means that it is connected to the device fine, but it will never turn green as the android box is unlikely to be gigabit.Maybe try bringing the android box upstairs to where everything is fine, connect it up and see if the connection is working.

Thanks for your help.

Would upgrading to 100mb help this?

Oh and I have unplugged the ethernet from the box downstairs... so even when just plugging it into the back of the router it is still orange/amber

7th Oct 2016

krazyasif786
Thanks for your help.Would upgrading to 100mb help this? Oh and I have … Thanks for your help.Would upgrading to 100mb help this? Oh and I have unplugged the ethernet from the box downstairs... so even when just plugging it into the back of the router it is still orange/amber

No problem.
It's not nothing to do with the internet speed you get from your provider - it's to do with the device (android box) which will only be capable of 10/100 network speeds, not 1000 (gigabit).
If an ethernet cable is plugged into the Superhub, but not connected to a device the other end then then there should be no light at all.

Edited by: "GNKelly07" 7th Oct 2016

Original Poster

7th Oct 2016

GNKelly07
No problem.It's not nothing to do with the internet speed you get from … No problem.It's not nothing to do with the internet speed you get from your provider - it's to do with the device (android box) which will only be capable of 10/100 network speeds, not 1000 (gigabit).If an ethernet cable is plugged into the Superhub, but not connected to a device the other end then then there should be no light at all.

Thanks for your help Kelly after you said that it will only show amber if the device is connected I went downstairs and checked and yes it was connected.... so I did a bit of research on the box and it was a schoolboy error that I didnt tick the correct option on the box .... all in all everythings working fine now.

Thanks so much for your help and sorry for disturbing you if I did.