Found 16th Jun 2009
I got a contract phone from orange.. and i got it unlocked by a 3rd party..

Now the touch screen is playing up and i need to take it to orange to get repaired..

Will I be able to do this or will they reject it because it is unlocked? Maybe the warranty is void? :?

The phone is a samung tocco and it keeps crashing. And the phone is frozen,

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18 Comments

You could try resetting it to the manufactorers condition (should be somewhere on phone to do that).

Original Poster

Predikuesi;5509044

You could try resetting it to the manufactorers condition (should be … You could try resetting it to the manufactorers condition (should be somewhere on phone to do that).



Im going to try resetting it somehow now...

Banned

lol, somehow resetting it wont normally re-lock the handset... lol

What is the phone make??? Orange dont usually make phones, so usually you would get a phone repaired by the manufacturer under the warranty... If you send it to Orange they will probably just send it the repair centre for the relevant manufacturer (e.g Nokia, LG, Sony Ericsson, etc) so it'll probably take longer

Original Poster

MobilePhonez;5509297

lol, somehow resetting it wont normally re-lock the handset... lolWhat is … lol, somehow resetting it wont normally re-lock the handset... lolWhat is the phone make??? Orange dont usually make phones, so usually you would get a phone repaired by the manufacturer under the warranty... If you send it to Orange they will probably just send it the repair centre for the relevant manufacturer (e.g Nokia, LG, Sony Ericsson, etc) so it'll probably take longer



Yeah i know, but by resetting it im hoping that the problems ( of the screen freezing) might stop...

They will send it to samsung but will they realize it has been unlocked and refuse to repair?

is it unlocked and debranded or just unlocked? I dont think you'll have much of a problem if its just unlocked as its hard to tell.

399out;5509328

Yeah i know, but by resetting it im hoping that the problems ( of the … Yeah i know, but by resetting it im hoping that the problems ( of the screen freezing) might stop...They will send it to nokia but will they realize it has been unlocked and refuse to repair?




They wont touch it (unless you pay) if it was an unauthorised unlock.

Original Poster

Tatey;5509373

is it unlocked and debranded or just unlocked? I dont think you'll have … is it unlocked and debranded or just unlocked? I dont think you'll have much of a problem if its just unlocked as its hard to tell.



Predikuesi;5509379

They wont touch it (unless you pay) if it was an unauthorised unlock.



I guess i'm just going to have to wait and find out tomorrow..

It isnt debranded, just unlocked..

Has anybody had this kind of experience?

And also anybody know why it keeps on freezing? :thinking:

Is it a Windows smartphone? I had one and got rid of it for exactly same reason.

might help if you tell us the model of the nokia

Original Poster

harlzter;5509458

might help if you tell us the model of the nokia



Ahh sorry:?

Its actually a samsung tocco. ;-)

399out;5509475

Ahh sorry:?Its actually a samsung tocco. ;-)


Hold on you said about sending it to nokia for repair?:thinking:

Original Poster

harlzter;5509613

Hold on you said about sending it to nokia for repair?:thinking:



Yeah sorry mate, typing error..

ring orange, dont mentioned its unlocked, if you have insurance they may replace, if not will still replace but will charge you

obviously if they do replace you will need it unlocking again

Original Poster

vikkiwathall;5510004

ring orange, dont mentioned its unlocked, if you have insurance they may … ring orange, dont mentioned its unlocked, if you have insurance they may replace, if not will still replace but will charge you :(obviously if they do replace you will need it unlocking again



Yeah, im going to take it instore tomorrow.

Thanks for all the help guys :thumbsup:

i actually work for orange so think it will be fine, providing it was purchased from orange direct or orange store - if you advise of the freezing they should call cust services and speak to the faults department, they will run a diagnostic check and if deemed fauly they will offer to replace free / for a charge depending on insurance, if you purchased from and independant shop (ie carphone warehouse phones4u etc) they may advise they have to replace for you @ there store, but in experience CPW & phones4u normally send them back to the manufacturors for repairs !!!!

Original Poster

vikkiwathall;5510367

i actually work for orange so think it will be fine, providing it was … i actually work for orange so think it will be fine, providing it was purchased from orange direct or orange store - if you advise of the freezing they should call cust services and speak to the faults department, they will run a diagnostic check and if deemed fauly they will offer to replace free / for a charge depending on insurance, if you purchased from and independant shop (ie carphone warehouse phones4u etc) they may advise they have to replace for you @ there store, but in experience CPW & phones4u normally send them back to the manufacturors for repairs !!!!



Very helpful mate thank you..

I got it from orange themselves and have already had a problem with the camera and they sent it off for repair.. so this is the second time. Hopefully they will give me a replacement this time. Thanks for the info mate :thumbsup: rep

Banned

Why dont you just send it to a Samsung repair centre... Cut out the middle man... It will take you longer as I said sending it to Orange especially taking it to an Orange store, they will hold on to it, then post it to Samsung, then receive it back whenever they receive it back, then call you and then you will have to pick it up again...

Most of the larger CPW stores are Samsung and Nokia service centres, if they are not they can at least point you in the right direction to your nearest Samsung repair centre... The unlock shouldnt make a difference, they dont normally check and even if they did they wouldnt know if it had been unlocked by Orange or somewhere else...

When i wasnt happy with my c905, orange sent a brand new phone to me next day delivery and collected my phone at the same time.
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