ORANGE - Retention deals: what are people being offered?? LIST YOURS HERE.........

Currently out of contract and looking to upgrade - what are the best deals that people are being offered?
My first call to 343 resulted in a £25 a month - Any phone free, 700mins, 100 texts pathetic 18 month deal. A call to retentions is looming, but I'd be interested to know what other people are being offered.

I desperately want free browsing but apparently Orange pulled that offer at the end of July.

In addition, has the free iPod Touch expired?

21 Comments

A Couple of weeks a go I was offered:

Samsung Tocco or SE 902
600 mins
Unlimited Text
Free Data

for

£20 first 9 months and
£25 for the second 9 months

18 month Contract

I was three weeks off the end of a 18 month contract. I couldn't take it as I wasn't at home but wish I had now! THink you're right about them pulling the unlimited data - !!!!!

P.S Great thread - like to have one on here as opposed to MSE!

For others expereince see: forums.moneysavingexpert.com/sho…=33

Original Poster

vbeardmore;2677952

A Couple of weeks a go I was offered:Samsung Tocco or SE 902, 600 mins, … A Couple of weeks a go I was offered:Samsung Tocco or SE 902, 600 mins, Unlimited Text, Free Datafor £20 first 9 months and £25 for the second 9 months18 month ContractI was three weeks off the end of a 18 month contract. I couldn't take it as I wasn't at home but wish I had now! THink you're right about them pulling the unlimited data - !!!!!P.S Great thread - like to have one on here as opposed to MSE! For others expereince see: http://forums.moneysavingexpert.com/showthread.html?t=627683&page=33



Have you tried giving retention's another call?

I have been with Orange ever since they where been introduced. Currently I get Dolphin 35 for £6 a month

Original Poster

Any other retention deals?

I did notice instore yesterday that Orange are offering the free iPod Touch deal again with certain handsets.
Assistant inside though informed me that it was only for NEW customers.
Dont Orange have a policy treating existing customers the same as new??

Banned

Nokis N95 8gb
500 x network
100 texts
unlimited landlines

15 quid a month

Original Poster

toshapetriji;2716706

Nokis N95 8gb500 x network100 textsunlimited landlines15 quid a month



Was that an 18 month contract?

Banned

yes it is

the retentions deals are specific to the customer, looking at how much they have spent in the past etc. So not sure its worth listing individuals 'deals' ?

phil001;2721447

the retentions deals are specific to the customer, looking at how much … the retentions deals are specific to the customer, looking at how much they have spent in the past etc. So not sure its worth listing individuals 'deals' ?



absolutely correct. Orange have a band system in place, placing customers on a certain band. I mean the lower the band the lest value you are to Orange, the highest band the more vlaue you are to Orange.

I mean, my bills are always coming to £250+ with Orange, and I have more then 1 line, hence why I can so much discounts :)!, I even got 8800 Arte free

Original Poster

qazim;2724608

absolutely correct. Orange have a band system in place, placing customers … absolutely correct. Orange have a band system in place, placing customers on a certain band. I mean the lower the band the lest value you are to Orange, the highest band the more vlaue you are to Orange.I mean, my bills are always coming to £250+ with Orange, and I have more then 1 line, hence why I can so much discounts :)!, I even got 8800 Arte free



No wonder they like you - I thought you was 'currently on Dolphin 35 for £6 a month' ????

Surely if people post there offered deals along with how much they normally spend, length of time with Orange and banding etc....it should help those try to negotiate a good retention deal. :thumbsup:

LazyDonkey;2734891

No wonder they like you - I thought you was 'currently on Dolphin 35 for … No wonder they like you - I thought you was 'currently on Dolphin 35 for £6 a month' ????Surely if people post there offered deals along with how much they normally spend, length of time with Orange and banding etc....it should help those try to negotiate a good retention deal. :thumbsup:



yeah thats right. £6 a month is just on one of my lines

I currently get Dolphin 35 for £20 a month, which I don't think is too bad really seeing as I've never spent a lot with Orange.

700 mins
100 texts
unlimited landlines + data
17£ a month + N95 @ 30£ ONE TIME

Original Poster

Im still considering my options as I was offered the following by the upgrade dept:-

HTC Diamond £70
200 mins + Unlimited Texts for £20 a month.

Informed the uninterested guy that I was going to leave and asked for the retentions dept. I was then offered the following after being told that I had £380 of discount available to me as an existing customer out of contract:-

Free HTC Diamond or Samsung i900 Omnia
600 mins, unlimted text & data
£27.50

I still dont think that is great, but the lady was bending over backwards to keep my custom as soon as I mentioned wanting an iPhone.

Apparrently the £380 allowance is split between £70 for the upgrade phone and £310 can be used to reduce the monthly charge or buy accessories. Just need to work out the best talk plan that will give me the greatest reduction.

Anyone else been told their own personal 'discount allowance' amount by retentions?

LazyDonkey;2777305

Free HTC Diamond or Samsung i900 Omnia600 mins, unlimted text & … Free HTC Diamond or Samsung i900 Omnia600 mins, unlimted text & data£27.50Anyone else been told their own personal 'discount allowance' amount by retentions?



Good if you can get that for 17£ per month :thumbsup: @ 18 month contract

A family members paying £15 400 mins 1000 texts 18 month contract plus any phone except the really expensive ones.

I was going to swap to T-mobile about 12 months ago and rang Orange to cancel. Was offered various things, but said I had already signed with T-Mobile so they agreed to cancel my contract. They then rang back 5 mins later and said that if I got myself out of the T-Mobile deal then they would do me 250/txts and 250/minutes (any network) per month for £10.

I couldnt really say no to that, they only proviso was I had to agree to 18 months, which I gladly did. I dont use my phone massively so I have never had a bill more than £15 when I have gone over my minutes.

In March this year, i got

Free K850i
600 mins
Unlimited texts

for £17 a month, that was coming from a PAYG to a contract

Original Poster

Any new retention deals?

Original Poster

Bump !

Original Poster

Any good new retention deals?
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