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    Order Cancel, please advice.

    Hi, i recently placed an order with Novatech
    hotukdeals.com/ite…755
    I got an email with a confirmation order, but no money has been taken from my account.
    Now they told me there was an error on the site and the order got canceled.
    What are my rights as a consumer? am i entitled to demand the order?
    Thanks for your help

    4 Comments

    Until they take your money no contract has been entered in to
    so you are entitled to demand nothing, sorry

    Did you read their terms and conditions? Rhetorical question clearly.
    novatech.co.uk/nov…tml

    Payment
    Payment will not be taken from the Customers Credit/Debit card until all goods ordered are in stock ready for despatch.The contract will be deemed as active once payment has been received by the company.

    simon012;6000378

    Until they take your money no contract has been entered in toso you are … Until they take your money no contract has been entered in toso you are entitled to demand nothing, sorry



    That right..Same as withdrawing deals if there are mistakes on price as long as there is small print

    Original Poster

    thanks for the quick answers
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