Ordered LG American Style Fridge/Freezer From Littlewoods Still Waiting...............1 Month Later....Still Waiting...............LG Suck....................

Ordered it on 8th August and it comes direct from manufacturer but thought ok they'll be in touch with in a few days, I've ordered appliances from Littlewoods before and Hotpoint have contacted me with in days of me ordering to arrange delivery.

LG finally contacted me to arrange delivery but won't deliver because apparently Littlewoods had gave them the wrong postcode..!!! Well actually just a letter missing.

They told me to contact Littlewoods to sort it out and get them to resend all the details again..!!!

The women on the other end of the phone when I explained why they won't deliver and she said "It wasn't Littlewoods fault, Littlewoods don't make mistakes like that" I told her it certaily wasn't my fault so it had to be someones fault.

She was right sarcastic but finally agreed to give LG a phone to sort it out.

Anyway LG now have my full postcode but apparently it takes about a week to send my order details to the department that arranges delivery..!!! It took them nearly a month last time which makes me wonder if I'll have to wait yet another month..!!! and then probably around a week for it to be delivered.

I've had to do some plumbing and take some cupboards out, Repaint the kitchen.

Luckily I've still got a Fridge/Freezer, Could you imagine being without a fridge/freezer for a month possibly 2 when you've got 4 kids..!!!

I don't think having to wait over month is really acceptable due to the nature of the product. They didn't know I already had a fridge/freezer

Yes I could and probably should of gone to comet or currys etc but the fridge/freezer I've bought is massive and was highly reduced plus Quidco plus discount codes I used bought the price right down and is about £100 cheaper than comet.

7 Comments

I would blame Littlewoods for delivering such a slow service...Surely they would prioritise your order as it is already a month behind schedule..i hate littlewoods

Original Poster

jellybaby22;2921092

i would def. complain to littlewoods and LG..see if you can get some … i would def. complain to littlewoods and LG..see if you can get some compensation for the inconvienance.......



That's what I thought, Well more so LG, apparently Littlewoods passed the order through on the 11th of August. However maybe I should complain about the sarcastic women at Littlewoods customer service.

Original Poster

lee2008;2921148

I would blame Littlewoods for delivering such a slow service...Surely … I would blame Littlewoods for delivering such a slow service...Surely they would prioritise your order as it is already a month behind schedule..i hate littlewoods



I've never had any trouble with delivery before with Littlewoods, Usually been pretty quick. They've sorted it with LG now and it's going to take at least 5 working days for one department at LG to forward the details to another department at LG which took them nearly a month to do before, Yes LG should prioritise but I doubt they will.

what a pain though..i think thats just **** customer service from both to be honest..and not checking stuff when they send the info

Original Poster

lee2008;2921254

what a pain though..i think thats just **** customer service from both to … what a pain though..i think thats just **** customer service from both to be honest..and not checking stuff when they send the info



Yes, both to blame really, But Littlewoods point their finger firmly at LG and LG point theirs at Littlewoods.

Apparently my details are sent exactly as on my Littlewoods account via computer ( I assume via email ) .

hmmm i would seek some kind of compensation as someone said because its ridiculous

Original Poster

lee2008;2921364

hmmm i would seek some kind of compensation as someone said because its … hmmm i would seek some kind of compensation as someone said because its ridiculous



Yes, Perhaps I should. Thanks
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