Ordered something off mothercare website can i return to store without receipt?

    title says it all. thanks in advance



    Hassle-free returns policy

    Mothercare is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 28 days of receipt with proof of purchase.

    Most items can be returned to any Mothercare store or may be sent direct to us at:

    Mothercare Direct
    Prolog Phase 5
    Sherwood Park
    NG15 0DJ

    Should you require an unwanted item to be collected this can be arranged by calling 08453 30 40 70, please note that a £10 charge will be incurred.

    If you need advice before you return an item please ring us on 08453 30 40 70. This does not affect your statutory rights. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.

    If you purchased a ‘WEB EXCLUSIVE’ product Mothercare will arrange the collection free of charge. Please contact our Customer Service Team on 08453 30 40 70. We may ask you to post this back to the supplier and we will refund you any postage costs. Please obtain a proof of posting.
    If you live overseas please phone our Customer Service Team in the UK on +44 (0)1923 210210, Monday to Saturday, 8am to 8pm, Sundays 10am to 4pm.

    *excluding personal items including breast pads and disposable nappies, toiletries, opened CDs and DVDs, books and personalised gifts unless faulty. Mattresses may only be returned if the original printed packaging is unopened. Assembled items may not be returned unless faulty. This does not affect your statutory rights.

    f you are returning any items back to us please ensure that the items are in an unused condition with the original packaging in a re-saleable condition. You can return the items using any of the methods below:

    * Take the item back to any Mothercare store together with the Despatch Note.
    * Send the item by post to: Mothercare Direct, Prolog Phase 5, Sherwood Park, Annesley, Nottingham, NG15 0DJ
    Please ensure that you include your despatch note with completed details on the reverse.
    * Call our Customer Service Team on 08453 30 40 70 between 8am - 8pm Monday to Saturday, and 10am to 4pm Sunday to arrange for the item to be collected. Please note that you will be charged for this service unless the item is faulty.

    Maybe you could print off your order email if you lost dispatch note.
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