i bought a pandora watch for my daughters birthday in January costing £21 - 5 months later the watch strap which was metallic has significantly discoloured and faded. For the money I do not think this watch has lasted and they are now saying they want £20 for a new strap. Am I entitled to a refund?I


    at £21 its fake, you cannot get a pandora watch for £21

    I agree with above it has to be counterfeit if you got it for £21, you probably got some nickel based metal watch.

    Sorry got to agree with both above , do you mean a pandora 'lookalike' op ?........if so then its the gamble you take i'm afraid !

    Original Poster

    sorry i put the wrong price it was £215.00..


    sorry i put the wrong price it was £215.00..

    Which store did you get it from? Or even website? I would look there for returns information. Even so I have seen some chinese sites that look the real deal and charge real prices but you know for sure that they are supplying fakes.

    Original Poster

    it was from the genuine Pandora shop in Warrington and they are saying the strap has only a 30 day warranty!!! £215 and only 5 months old... rubbish quality!! I have been in touch with store and now on to their headquarters in UK.

    the strap doesnt come under the 3 yr warranty, which strap/watch is it? unfortunately anything non silver/gold does tarnish with perfume, crap etc,etc

    Sadly any watch that u buy cheap or expensive the STRAP is NOT covered in the warranty!!!!! I've learned that after i bought a £300 watch & after a month the strap broke, u could c that it was faulty...& they gave me this excuse...which i checked & they were right....managed 2 get a replacement after i made a fuss!!!! Good luck.
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