Unfortunately, this discussion is no longer valid
I ordered a device from OnePlus. However, it was delivered to the wrong house (same house number next road over). The Royal Mail tracking places GPS coordinates at that address, plus the delivery photo is of their doorstep which can be cross referenced with Google Street View.
However, OnePlus claim to have been refused a claim by RM and are saying the proof of delivery is valid, and that the item was delivered to my property. Clearly this is not true.
Now OnePlus want me to sign this form and file a police report, as well as providing photo ID. Generally I am happy to comply, but as the goods were not stolen but simply delivered to the wrong address, is filing a police report legally acceptable?
The form is also of concern to me. They are asking me to sign and certify the following statement "I hereby confirm the parcel was deposited on my mailbox/ at the front door/ in the yard/ with no delivery information."
However, based on the evidence provided, I don't believe this to be the case. I have told OnePlus of my concerns many times but they refuse to do anything without the required documents.
My question is, is it worth complying with OnePlus's demands? Or alternatively, is it worth seeking a chargeback? This was paid for on a business charge card so no S75 applicable. My concern with chargeback is if OnePlus submit the tracking as evidence, will I lose the dispute?
However, OnePlus claim to have been refused a claim by RM and are saying the proof of delivery is valid, and that the item was delivered to my property. Clearly this is not true.
Now OnePlus want me to sign this form and file a police report, as well as providing photo ID. Generally I am happy to comply, but as the goods were not stolen but simply delivered to the wrong address, is filing a police report legally acceptable?
The form is also of concern to me. They are asking me to sign and certify the following statement "I hereby confirm the parcel was deposited on my mailbox/ at the front door/ in the yard/ with no delivery information."
However, based on the evidence provided, I don't believe this to be the case. I have told OnePlus of my concerns many times but they refuse to do anything without the required documents.
My question is, is it worth complying with OnePlus's demands? Or alternatively, is it worth seeking a chargeback? This was paid for on a business charge card so no S75 applicable. My concern with chargeback is if OnePlus submit the tracking as evidence, will I lose the dispute?
36 Comments
sorted byI have had this happen to me, sort of. It has been small things like lady razors and a motorbike part, different deliveries, but to the same address (same flat number but the postman gets the building number wrong). One of them boyf was hanging out the window waiting on as he needed the part that night and saw the Amazon logistics guy go into the wrong building!
I buzzed the address the next day, no answer. Got into the building on another occasion and they didn't answer the door. Obviously they kept the items.
I've had wrongly-addressed things delivered to me and reposted them, because I'm not a thief!
As they were small value items, Amazon just shipped them out again but it's a horrible feeling knowing your neighbours aren't to be trusted. Yet another neighbour in my building was taking my items (the vendor typed the flat number slightly wrong) before I'd officially moved in!!
And I thought I was moving to a nicer area! (edited)
Replying to
Let's be honest here - if the person who incorrectly took receipt of the parcel wanted to return it to the OP, they would have done so by now.
Ordinarily, I would agree that the OP should simply knock on the door of the delivery address but nowadays things are different with untrustworthy couriers and neighbours.
As such, why should the OP have to make efforts to rectify OnePlus's (and their agent, RM') mistake.
OnePlus's mess up which they should sort out.
As OnePlus' employed representative (RM) has literally failed to deliver (to the correct recipient), it is up to OnePlus to file any necessary reports about its missing property.
I certainly would not sign a document indicating a delivery to my property had occurred if there has been no such delivery attempt, and I absolutely would not be providing gov ID to an organisation (Unumplus Limited) that has no obvious ICO registration and has no legitimate route to verify that ID.
If OnePlus declines to play ball after having been informed of no passing of risk then a chargeback may be the easiest route to resolve.
If OnePlus is aggressive it may choose to chase you for any successful chargeback amount but if the issue is as clear cut as stated in OP it is unlikely to be successful, but record the incorrect delivery details now just in case they are required at a later date.
Replying to
This is THEIR problem.
OnePlus/RM are at fault here clearly - GPS co-ordinates clearly evidence this. Can’t remember how OP paid but any chargeback would be won given it’s looked in to properly as oneplus have not fulfilled their obligation
unless you have had an argument with them before and don't want to have any contact with them, just go over there and ask. should have done this as soon as you were told it was delivered!
OnePlus customer service were very poor in handling this, glad I don't have to deal with them again
Here is what I would do:
-Send letter signed for
-State you haven't received item and the support has requested that you lie and fill out a form
-Include a signed letter similar to what they provided with your situation ie you didn't receive the item as your address and it was delivered somewhere else
-Note that you will be taking further legal action within 10 days if a resolution has not been provided and start a chargeback on your card where necessary (It won't be obvious that it was paid for on a business card, so assume they don't know)
I would also email the same to the support team including the letter that fits your situation. (edited)
Now they have just gotten back to me, dropping the police report but asking for ID and MPS to "verify my identification". In previous emails, they stated police report was to "avoid fraud motivation" which is ironic considering that filing a police report claiming theft would be fraud in itself. (edited)
One thing they did say is , if you can prove it had the right address on it and you can prove they've opened the parcel then thats against the law doing this .
Royal Mail have made an error, that is all.
Loop their CEO in email conversations and make sure you explain the problem in clear and concise language, include all proofs and ask them to help out.