Parcelforce, a parcel stolen or lost, what's your take on it?

63
Found 7th Jan
DO NOT SEND YOUR PARCELS WITH PARCELFORCE UNTIL YOU'VE READ
THIS



Q: Would you like your parcels stolen from Parcelforce's
depot by there staff ?



A: Obviously not but this has happened and as a customer you
get brushed aside and fobbed off



I sent an expensive Apple imac computer via Parcelforce 24hr
and dropped the parcel off at their depot on 22/11/2017.



To my amazement there scanning machine wasn't working the
lady said and left it with them anyway.



Five days later the customer informs me that he still hasn't
received the imac and I chased it up with his tracking details. To my shocking
horror it's not even on Parcelforce's website and I'm thinking what's going
here. I booked it in for 24hr delivery and it's not even on their system. Went
to the depot the next day and the lady recognized me dropping the Apple imac
off and she tried looking for it but couldn’t find it anywhere there. She
informed me that she'll look into it and get back to me. Rang the depot the
next day and Jack the manager took charge of the incident and informed me he'll
investigate what's happened and get back to me. Two days later I rang again and
he said that he's found it in the Coventry lost and found dept. I gave him the
model number and what it looked like and said it was mine. I was finally happy
and Jack informed that the customer will be receiving it very soon. I rang
every day and week later on Tuesday was informed by Jack that my customer
should receive it by Thursday, 8 days after they found it. Okay but something
just didn't feel right here, why does a 24hr parcel which they found take so
long to be delivered?



I rang on late Thursday, the day of delivery and to my
SHOCKING HORROR, Jack informed me that the imac was claimed by somebody else
before me with the right serial number and informed me to take it up with the intermediary
company I booked it through and don't want to know anything about it.



I asked why it's taken over 7 days to inform me that it's
not mine and someone else has claimed it?



He could not answer me, and said just go to the company I
booked it through and if you have insurance you'll get your money back
otherwise tough luck.



Insurance was £130 to send a parcel 24hr. My home insurance
is cheaper than sending any parcel through them. Told him this is not the last
you've heard of this and something is not right at your depot and taking it up
with there head office.



This was 30th Nov now.



Rang customer services and spoke to Ikram there and told him
what's going on and got the usual answer, we'll look into it and get back to
you, very pleasant guy though. Rang the next day and the same answer and rang
on Mon, guess what, got the same answer but on Tuesday they've informed me that
it's gone to the so called Director's office now and they'll get in touch with
me soon and they don't have a number I can contact them on. Okay, thinking
hopefully something will be done now.



Rang customer services every other day and got the same
answer. We'll be in touch and the director's office don't have a contact
number.



Finally lost my bottle and they got me through to someone in
the so called Director's office.



Lynn Gawthorpe was looking over this now and we're on the
14th Dec now. Told her what's happened and she's investigating this and was
going to get back to me.



My main argument to Lynn is that a parcel in any national
courier company is trackable but mine was not even on their system and if it
was scanned, it's in the system and you can find out where it's gone. But
anything not scanned has gone in the back of someone's car or van and in their
home by one of their employees. Nothing else can be explained and I want to
know anything different.



The answer I finally got from Lynn on the 27th Dec was we've
passed it on to our internal investigations team and will be passing everything
through to the intermediary company I booked it through and I'll have to
contact them. Also adding if you have insurance then your covered but I told
her that the insurance will only cover for lost and damaged, this is clearly
theft by one of their employees from the depot, and it doesn't cover for that,
it's completely clear cut.



She finally ended telling me that she's willing to payout
£100 for the way Jack informed me and not for the computer being stolen.



I told her that it's nowhere near what I sold it for and
what it's been sold for at Apple.



Told her will get back to her when I've spoken and taken
advice from a Solicitor.



Solicitor friend has advise me to report it to the police in
the first instance as it's



stolen from there depot by one of their employees.



Now to ask what PF have done of the investigations and have
a duty of care to their customers as to their parcels.



FOR NOW, DO NOT SEND ANY PARCELS VIA PARCEFORCE



Any advice would be greatly appreciated.
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Top comments
Cool story bro.

Not sure why you would leave something there without it being put on the system, but there you go.
steve.t23 m ago

Phew.... I read it. I will still use Parcelforce though.


You got further than me then. I got bored before the end of November.
So you left your "expensive Apple imac computer" somewhere with no proof whatsoever?!
63 Comments
lol priceless
Cool story bro.

Not sure why you would leave something there without it being put on the system, but there you go.
Phew.... I read it. I will still use Parcelforce though.
Sounds like social engineering by the op
So you left your "expensive Apple imac computer" somewhere with no proof whatsoever?!
Never leave your stuff there if it's not on the system bad idea, was it a parcelforce depot? Best place to post is post office goes on the system straight away
steve.t23 m ago

Phew.... I read it. I will still use Parcelforce though.


You got further than me then. I got bored before the end of November.
I buy and sell alot Mac's and never had an issue sending via parcelforce and always drop it off at there depot. Because the packaging is big post office tend not to like taking them in so I drop them off instead, plus it's enroute to where I work. But this day, I did have a very bad feeling. Lesson learned the very hard way.
psychobitchfromhell12 m ago

You got further than me then. I got bored before the end of November.


The Mac was very expensive so I'm not giving in until the courts say no.
virgil4736 m ago

So you left your "expensive Apple imac computer" somewhere with no proof …So you left your "expensive Apple imac computer" somewhere with no proof whatsoever?!


Never had an issue before until now.
meh...
God blimey shocking horror
Always insure your stuff if it’s of value. Try using a more credible carrier like DHL or UPS. If your shipping all the time then setup an account with them, if not that often then use a third party such as parcel to go.

Failing that use a body camera when you go in to drop the parcels off.
Another option would be to setup an account on each of your macs linked to an email address you create each time. That way it’s useless to them if it’s got an account linked to it. Email the buyer the account details and the email address password.
sabco8 m ago

The Mac was very expensive so I'm not giving in until the courts say no.


Good luck! You can but try
I have taken stuff to the Crayford Parcel Force depot and they never give you a receipt but I've never had a problem. Very poor considering the corner shop and garage are always do so when I drop of Collect+ parcels
Edited by: "tallpete33" 7th Jan
sabco8 m ago

Never had an issue before until now.



Obviously been lucky then if you leave items with no proof!
virgil4746 m ago

So you left your "expensive Apple imac computer" somewhere with no proof …So you left your "expensive Apple imac computer" somewhere with no proof whatsoever?!



Normally I'm okay with them as I send quite a few mac's with them, but this time I had a very bad felling.
cmdr_elito7 m ago

Always insure your stuff if it’s of value. Try using a more credible c …Always insure your stuff if it’s of value. Try using a more credible carrier like DHL or UPS. If your shipping all the time then setup an account with them, if not that often then use a third party such as parcel to go. Failing that use a body camera when you go in to drop the parcels off.



There not saying I didn't drop it off. There actualling saying yes it was dropped off but we've lost it, but someone has stolen it.
psychobitchfromhell11 m ago

Good luck! You can but try



I have a very good solicitor friend who's really good. Told him what's happened and went to the police to inform a formal complaint. Now the next step.
Edited by: "sabco" 7th Jan
cmdr_elito9 m ago

Another option would be to setup an account on each of your macs linked to …Another option would be to setup an account on each of your macs linked to an email address you create each time. That way it’s useless to them if it’s got an account linked to it. Email the buyer the account details and the email address password.



I was thinking this when I rang Apple to see if they could locate it. But since I didn't have the Find My Mac on they can't locate it at all. Like your thinking mate
Edited by: "sabco" 7th Jan
tallpete339 m ago

I have taken stuff to the Crayford Parcel Force depot and they never give …I have taken stuff to the Crayford Parcel Force depot and they never give you a receipt but I've never had a problem. Very poor considering the corner shop and garage are always to do so when I drop of Collect+ parcels



I've never had an issue before really until this one time. Let's see what happens. Much appreciated for your comment.
sabco25 m ago

I have a very good solicitor friend who's really good. Told him what's …I have a very good solicitor friend who's really good. Told him what's happened and went to the police to inform a formal complaint. Now the next step.


Guess the moral of the story is insure everything and make sure it is properly logged. There are some dodgy people around and it isn't just parcelforce.
sabco32 m ago

Normally I'm okay with them as I send quite a few mac's with them, but …Normally I'm okay with them as I send quite a few mac's with them, but this time I had a very bad felling.


Other thing to do is check eBay. They might be selling it online, if you see one you could always ask them if you can come and look at it, when they send you their address pass it to the police.
sabco31 m ago

There not saying I didn't drop it off. There actualling saying yes it was …There not saying I didn't drop it off. There actualling saying yes it was dropped off but we've lost it, but someone has stolen it.


Yes but if you had insurance they would just say it’s been lost and pay out.
psychobitchfromhell16 m ago

Guess the moral of the story is insure everything and make sure it is …Guess the moral of the story is insure everything and make sure it is properly logged. There are some dodgy people around and it isn't just parcelforce.



I agree but can't justify £130 to insure. My home insurance with contents is cheaper for the whole frigging year.
sabco52 m ago

There not saying I didn't drop it off. There actualling saying yes it was …There not saying I didn't drop it off. There actualling saying yes it was dropped off but we've lost it, but someone has stolen it.

They're we are then....
I don't understand how someone could collect this by giving the serial number.

How did they get the serial number?

Even to check it then a member of staff from Parcelforce/Royal Mail would have had to open the box to verify serial number?

Normally to collect a 'lost' parcel you would need either proof of postage or identification of some form....?

Surely you had your return address on the parcel...?
Edited by: "andynicol" 7th Jan
£130 is a ridiculous insurance quote unless the thing was gold plated. Sure you could get it a lot cheaper. That said though, it sounds like you have already spent that much in wasted time and effort trying to resolve the issue. If you don't want to insure it, I guess you have to accept that this may happen and you may be on the losing end of things. Lucky you have a solicitor friend, otherwise you might be scuppered. Hopefully parcelforce will not think it worth their while to contest and will just pay up. Fingers crossed
andynicol8 m ago

I don't understand how someone could collect this by giving the serial …I don't understand how someone could collect this by giving the serial number.How did they get the serial number?Even to check it then a member of staff from Parcelforce/Royal Mail would have had to open the box to verify serial number?Normally to collect a 'lost' parcel you would need either proof of postage or identification of some form....?Surely you had your return address on the parcel...?



I send all parcels with not one label but two labels to be on the safe side. Apple products have certain serial numbers identifying that particular product which is unique to it only.
sabco7 m ago

I send all parcels with not one label but two labels to be on the safe …I send all parcels with not one label but two labels to be on the safe side. Apple products have certain serial numbers identifying that particular product which is unique to it only.



But how could someone know that serial number..?
Is there an abridged version of the op?
psychobitchfromhell19 m ago

£130 is a ridiculous insurance quote unless the thing was gold plated. …£130 is a ridiculous insurance quote unless the thing was gold plated. Sure you could get it a lot cheaper. That said though, it sounds like you have already spent that much in wasted time and effort trying to resolve the issue. If you don't want to insure it, I guess you have to accept that this may happen and you may be on the losing end of things. Lucky you have a solicitor friend, otherwise you might be scuppered. Hopefully parcelforce will not think it worth their while to contest and will just pay up. Fingers crossed



I surely hope as his confident that we'll win in local court as it's negligence and they have no duty of care to there customers.
Who do I see about getting the last few minutes of my life refunded for reading that?
Why didn’t you pay for insurance if it was such an expensive item? Sounds a bit off to me
Didn't read it. But not everyone's a criminal / thief.

I'll use parcel force if they come up cheapest / best value. I'll insure my item appropriately. If it doesn't turn up, I'll claim - however I'll not expect it to be stolen, because the majority of people are good and decent, and one bad review won't put me off.
Cakeboy791 h, 33 m ago

Who do I see about getting the last few minutes of my life refunded for …Who do I see about getting the last few minutes of my life refunded for reading that?



No ones asking you to read it but your here doing something ...........................................................................................
tommytucka11 h, 29 m ago

Why didn’t you pay for insurance if it was such an expensive item? Sounds a …Why didn’t you pay for insurance if it was such an expensive item? Sounds a bit off to me



Insurance was coming up at £130 which is too expensive to me but even if i had that it won't cover it cos it only covers for loss or damage and not if it's stolen. And my home insurance is cheaper than that for the whole year.
andynicol2 h, 52 m ago

I don't understand how someone could collect this by giving the serial …I don't understand how someone could collect this by giving the serial number.How did they get the serial number?Even to check it then a member of staff from Parcelforce/Royal Mail would have had to open the box to verify serial number?Normally to collect a 'lost' parcel you would need either proof of postage or identification of some form....?Surely you had your return address on the parcel...?


@sabco
It probably ended up in their national hub lost parcels because the address label had come off or was damaged.

"Jack informed me that the imac was claimed by somebody else before me with the right serial number and informed me to take it up with the intermediary company I booked it through and don't want to know anything about it."

Sounds like Jack is covering for an employee was found to have stolen your imac and was fired. If I were you, call the "directors office" and tell them you either want your imac back ir the value of it refunded. If they refuse, ask for their legal address which you will need to file a county court claim. This is usually when they start playing ball.
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