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    Parcelforce and Parcel2Go :(

    I sent an item using Parcelforce Euro 48 to Portugal on the 30th July . I then got an email from the person this week telling me they hadn't received the item . Upon checking through the track and trace system I found that the delivery agency that ParcelForce used saying that it was an incorrect insufficient address . However for the address not supposedly exisitng they tried one day , then waited one week and attempted again . I was even able to find the address on google streetview as well as having ebay and the buyer confirm the address. After emailing customer support at Parcelforce they fobbed me of with the old "it's not our problem" and "we can't do anything" . The item is now lying in a warehouse in Lisbon for the past week having supossedly been returned to sender .

    Shouldn't Parcelforce be able to refund me the cost of the service ? would'nt this be breach of contract . It also looks like i'll have to refund the buyer as I don't think they'll want to wait another month to receive the item only for the same to happen again

    Can anyone tell me if a claim can be done online as well as Parcelforce say they'll only deal with a claim up until 30 days after dispatch and i;m not sure they'll receive the claim form in time because of the bank holiday.

    7 Comments

    You don't have a contract with Parcelforce so cant claim off them, you need to get P2G to sort it out and claim from them.

    Can't the recipient just go and pick it up?

    Original Poster

    deanos

    You don't have a contract with Parcelforce so cant claim off them, you … You don't have a contract with Parcelforce so cant claim off them, you need to get P2G to sort it out and claim from them.



    Ah ok i'll give Parcel 2 Go another try , I spoke with someone on the live chat today but they said they'd pass the info onto Parcelforce . Is there an email address or phone number for Parcel2Go ?

    silkymolo

    Can't the recipient just go and pick it up?



    Instead of leaving it at the nearest post office they took it back to Lisbon Airport

    ^^ Oh, just assumed it was in Lisbon where buyer lived d'oh! God what a nightmare, this is why it is such a swine sending things abroad!

    Original Poster

    Ok i've sent an email of to the Parcel 2 Go Quality team so hopefully i'll get a response from them

    MrSharpshooter

    Ok i've sent an email of to the Parcel 2 Go Quality team so hopefully … Ok i've sent an email of to the Parcel 2 Go Quality team so hopefully i'll get a response from them



    I wouldn't hold your breath.

    Original Poster

    So far only had an automated email to say they have received it
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