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    pay pal dispute over buyer protection

    has anyone ever had to use buyer protection on paypal?

    recenttly I just bought an ipod touch and the seller never sent it, then her feedback went onto private and her e-mails started bouncing so when I pulled her phonenumber off ebay and it dint worked I started a claim on paypal but its taking a golden age!, do you think ill get my money back?

    18 Comments

    yeah you should get it back, but it will take a few weeks for paypal to investiogate, but you should have no problems getting it back

    Sheep87;2547294

    yeah you should get it back, but it will take a few weeks for paypal to … yeah you should get it back, but it will take a few weeks for paypal to investiogate, but you should have no problems getting it back



    isn't that as long as they have the funds in their paypal account though?

    Ive put a claim in before and got the full amount back, I'm just in the middle of my second claim now and i think it takes about 10days.

    Update! I just checked and the seller i disputed has refunded me
    all is well. I hope you manage to get things sorted too.

    Original Poster

    bellabonkers;2547451

    Ive put a claim in before and got the full amount back, I'm just in the … Ive put a claim in before and got the full amount back, I'm just in the middle of my second claim now and i think it takes about 10days.Update! I just checked and the seller i disputed has refunded me :)all is well. I hope you manage to get things sorted too.




    thanks all off you, I'll keep you all posted, I think I'm just gonna buy one brand new or on here If any pop up soon as this is my second time having trouble on ebay to bella

    Banned

    what was the auction number as paypal protection may not have been an option?

    umanga;2547438

    isn't that as long as they have the funds in their paypal account though?



    Not for an ebay auction purchase that meets the conditions for buyer protection.

    John

    theres no 100% guarantee you will get your money back even tho its covered under protection, thats paypal for you, you may only get back whats in the sellers paypal account if hes withdrew all of it, then you will prob end up with nothing

    Original Poster

    270253201236

    *********.co.uk/ws/…017

    since the item has ended I got a few e-mails from her then the e-mails started bouncing the phone number on ebay doesnt work and her feedback has since gone private.

    Banned

    This isnt a great sign. Was it this bad when you bought it?

    Feedback:77.8 % Positive

    Telno probably doesnt work as listing clearly states:-

    [COLOR=#ff0010][SIZE=3][COLOR=#000258][SIZE=4][COLOR=#000000][SIZE=6]Low listing price as I am moving away

    [/SIZE][/COLOR][/SIZE][/COLOR][/SIZE][/COLOR]

    Banned

    Have you raised a claim with paypal or just filed a dispute? If you have escaled the dispute to a claim then the seller has 10 days to respond before paypal finds in your favour.

    You mention 'its taking a golden age!'.

    How long has it been since you escalated the dispute?

    Original Poster

    csiman;2548048

    Have you raised a claim with paypal or just filed a dispute? If you have … Have you raised a claim with paypal or just filed a dispute? If you have escaled the dispute to a claim then the seller has 10 days to respond before paypal finds in your favour.You mention 'its taking a golden age!'.How long has it been since you escalated the dispute?



    its only been 2 days since I escalated the claim, but it took 2-3 days before I could escalate it, it should be fairly obvious to paypal who is in the wrong.

    Original Poster

    plus all the negative feedback said

    "Item took about 2 weeks to arrive"............ so no one actually never got the item.

    Banned

    Dont know why you are worrying then as it hasnt been 2 weeks since the auction ended. You will be covered by paypal too but they won't award refund until 7 more days without a seller response. You may end up with the phone and a refund

    Original Poster

    ahhh nice one that would be nice, its an ipod touch btw... but If I did recieve it I would probably refund her as I dont want any trouble of anyone. thanks for your help all off you.

    Original Poster

    so in the end they say

    "we see the seller is at fault but we regret to inform you that we cannot withdraw funds from their acount"

    so nice one paypal "buyer protection" really works.

    im so ****** off.

    Banned

    That is a joke. Surely they are committing an offence to advertise buyer protection and then not pay out.

    I trust the seller has at least been banned from ebay!

    If you paid via paypal with funds from your credit card then you can still do a charegeback to recover your funds (paypal dont advertise this right too publicly!).

    Card Transactions. The Buyer Protection Policy does not replace or reduce any other consumer rights you may have, including reversal/chargeback rights that may be granted by your card issuer. Card reversals/chargebacks, if they apply, can be filed more than 45 days after the payment transaction, are not limited to funds credited in a seller’s account balance at any time and cover cases where the goods are not as described by the seller as well as cases of non-delivery. You acknowledge that we do not control the outcome of any reversal decision initiated through a buyer’s card issuer.You can choose to pursue the PayPal complaint procedure (whether filing a dispute under the Online Dispute Resolution procedure and/or filing a claim under PayPal’s buyer protection policies) OR your card reversal/chargeback rights; however, you are prohibited to pursue both at the same time or seek double recovery. If you file a dispute through the Online Dispute Resolution procedure or a claim, and while the dispute or claim is pending, you file a chargeback or reversal claim, PayPal will cancel your dispute or claim (as the case may be) and you will have to rely solely on your chargeback or reversal rights. PayPal may use any messages posted in the dispute to dispute your chargeback or reversal.If you close your dispute or it is otherwise closed, or if you cancel your claim or it is denied or results in no refund, you may still be able to pursue your card chargeback/reversal rights. In many cases, your credit card company will allow you to file a chargeback for 90 days or more after the date of payment. If PayPal resolves a claim in a buyer’s favour but the buyer does not receive a full recovery of their payment and if the time for processing of a claim results in the buyer’s loss of chargeback rights, then PayPal will provide a full recovery to the buyer.

    Banned

    negativec;2612788

    so in the end they say"we see the seller is at fault but we regret to … so in the end they say"we see the seller is at fault but we regret to inform you that we cannot withdraw funds from their acount"so nice one paypal "buyer protection" really works.im so ****** off.



    Did you actually claim under buyer protection rather than just a paypal dispute?
    If so you need to appeal, and ring them and you should get your money back.
    Check the ebay forums, there are some threads about this happenings.

    Original Poster

    Hi Guys first up thanks for your help its much appreciated.....

    I actually started the dispute via paypal.com and not through eBay, I'll go and try through eBay just now, and I am going to write out a chargeback letter to my credit card company just now and try and get them to chargeback the fund from paypal.

    the ebayer must have moved country or at least house.
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