Paying for Warranty courier costs

6 replies
Found 14th Jan 2008
Is it normal to have to pay for warranty courier costs?

E.g. Big companies tend to cover all costs involved.

The item in question had a 2 year warranty and was bought from Play.com. Now am having to deal with a distributor for the item (since manufacturer is based in Germany) so they say I will have to pay for all delivery costs. This way, courier costs will end up costing more than the item!

  1. Misc
  2. Courier
6 Comments

That doesn't seem right to me. Check it, but as I remember the law, you and Play.com had the contract between yourselves so you should be returning item to Play.com for them to sort out. I'mm 98% certain I'm right, but please check it, or maybe someone else can confirm.

Banned

I had the same problem with play. They sent me the wrong item but insisted I sent it back at my cost. They wouldnt budge despite them being completely in the wrong.

needless to say, i wont be buying from play again!

kyalion;1453968

That doesn't seem right to me. Check it, but as I remember the law, you … That doesn't seem right to me. Check it, but as I remember the law, you and Play.com had the contract between yourselves so you should be returning item to Play.com for them to sort out. I'mm 98% certain I'm right, but please check it, or maybe someone else can confirm.



It is that 2% that gets you. Only in the first year does responsibility lies with the retailer and it sounds like the OP is taking advantage of the extra year the manufacturer is supplying. It will likely be a RTB (return to base) warranty and a lot of these put the responsibility of the returning on to you in the second year.

alternate;1455239

It is that 2% that gets you. Only in the first year does responsibility … It is that 2% that gets you. Only in the first year does responsibility lies with the retailer and it sounds like the OP is taking advantage of the extra year the manufacturer is supplying. It will likely be a RTB (return to base) warranty and a lot of these put the responsibility of the returning on to you in the second year.


Under UK consumer law I think you'll find you have up to 5/6 years for defective products, contract as always between you and seller. Return postage costs for incorrectly supplied item should be at the suppliers cost. ]http//ww…tml

Good look with that. First year if you don't want to take them to court.

Also, the OP never mentions it being an incorrectly supplied item.

csiman;1453988

I had the same problem with play. They sent me the wrong item but … I had the same problem with play. They sent me the wrong item but insisted I sent it back at my cost. They wouldnt budge despite them being completely in the wrong.needless to say, i wont be buying from play again!



They refund the postal costs when they receive it.

John
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