So I paid for services and didn't receive them and had made a PayPal case as the seller was unresponsive. Was told to wait for a response and the case had ended with no seller response at all.
PayPal would not give me my money back because, in their own words I hadn't escalated the claim to PayPal and they can't reopen cases. I was not told to escalate it to PayPal in the emails that were sent to me on case submission. I even have copies and no information on the case page itself suggesting I have to do so.
My bank would not perform a chargeback since I paid via direct debit.
Does anyone have any advice or have I lost my money?
thanks in advance.
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I had similar issue recently. Seller was not responding. I forwarded email to PP. They tried to get sellers response, did not get any.
I was refunded within 3 days. (edited)
What is a dispute?
A buyer can file a dispute in the Resolution Center within 180 days of purchase if the item ordered doesn’t arrive or is significantly different from the seller’s item description. The buyer will be able to communicate the issue with the seller on a message board within the case. For example, the buyer can request a refund, return the item, and/or ask the seller to re-ship the item.
The seller will be notified of the dispute, and they should respond to the dispute and actively resolve the problem with the buyer. If the seller issues a full refund through the case, the case will be closed automatically. The buyer can also mark the case as resolved anytime if the issue is resolved to their satisfaction.
With a dispute, PayPal doesn’t get involved or decide the outcome. To ask PayPal to step in, the case must be escalated to a claim within 20 days.
What is a claim?
If the buyer and seller can’t reach an agreement on a dispute, either of them can escalate the dispute to a claim any time within 20 days of the date the dispute was opened. By escalating a dispute to a claim, they're asking PayPal to investigate the case and decide the outcome based on evidence supplied by the both parties.
A dispute that is not escalated to a claim within 20 days will close automatically.