Paypal Changes

Paypal Police Update - Starts 29th Jan 2015

paypal.com/uk/…ull

whats covered and whats not

paypal.com/uk/…ity

28 Comments

Original Poster

Paypal Changes



Paypal Police Update - Starts 29th Jan 2015

paypal.com/uk/…ull

whats covered and whats not

paypal.com/uk/…ity
Edited by: "jazferbetay" 2nd Jan 2015

In short...and in layman's terms what does all that mean exactly?

Probably a load of crap more to cover themselves rather than us.

It means things will be easier faster and more secure for us and they are adding a couple of sentences here and there and bringing things up to date to cope with todays technology

I think the biggest change is that the buyer can now try to get their money back up to 180 days after they have paid...

love14

It means things will be easier faster and more secure for us and they are … It means things will be easier faster and more secure for us and they are adding a couple of sentences here and there and bringing things up to date to cope with todays technology



Bet they will still mess around with payments and faff on judging's all the same

tldr

However, I'm soon going to move away from selling and using Paypal as it is getting worse and worse for sellers.

I'm feeling out of pocket already!

Banned

A short description would be nice

Paypal Police Update



http://media.giphy.com/media/1p4XgfELNdIt2/giphy.gif

^^ the guy on the floor is an Ebay seller (_;)

I don't think I like these new terms. If I sell something on eBay the buyer now has 180 days to file a claim which will no doubt result in a refund, as is Paypal's usual way

jamie60509

I don't think I like these new terms. If I sell something on eBay the … I don't think I like these new terms. If I sell something on eBay the buyer now has 180 days to file a claim which will no doubt result in a refund, as is Paypal's usual way



I know 180 days is ridiculous high street shops dont have such a refund policy why should ebay sellers !

It's crazy really we sold a digital camera he collected it but paid through paypal ( didn't mind) then after 3 weeks said he hadn't recieved IT tut tut tut now I'm landed with a bill with paypal which I refuse

Original Poster

increasing the time allowed for buyers to raise a Dispute from 45 days to 180 days from the date on which payment was made (UK resident PayPal users already benefit from this improvement); and
extending the range of eligible purchases to cover custom made items that are claimed to be Not Received.


Buy Protection

Items Not Covered
Items like real estate, motorised vehicles (of any kind), custom-made items, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or eBay’s policies, anything you buy in person, or money transfers to friends or family.

Selller Protection

Items Not Covered

Items that don't match your description, intangible items like services or digital goods, items that violate our policies or eBay's policies, and items you sell or deliver in person. None of these items are covered.

Edited by: "jazferbetay" 2nd Jan 2015

serena32

It's crazy really we sold a digital camera he collected it but paid … It's crazy really we sold a digital camera he collected it but paid through paypal ( didn't mind) then after 3 weeks said he hadn't recieved IT tut tut tut now I'm landed with a bill with paypal which I refuse



If I ever sell anything on eBay locally where the buyer is going to collect I do all correspondence by eBay's messaging system and never by phone call or text message
Then you've got proof of the buyer agreeing to come round in person

Looks like I won't be using eBay anymore for expensive stuff

I think the biggest change is hidden quite well. For seller protection you need proof of posting and proof of delivery, so Royal Mail standard service will be no good for sellers, will have to use Signed For (at £1.10 extra per item sent) or send via Hermes.

Have to agree, more opportunities to get ripped off as a seller, no thanks.

Or just avoid PayPal payments and deal locally
Edited by: "deeplink" 2nd Jan 2015

I got stung £300 due to some tickets I bought on eBay & paid through PayPal and never turned up. Of course it went over the 150 days. It was at the time! So no cant do. So I am sure this is a good idea to increase it to 180 days.

serena32

It's crazy really we sold a digital camera he collected it but paid … It's crazy really we sold a digital camera he collected it but paid through paypal ( didn't mind) then after 3 weeks said he hadn't recieved IT tut tut tut now I'm landed with a bill with paypal which I refuse


It's clear from their terms that without proof of postage/delivery that they side with the buyer so as a seller never accept PayPal for collections. This is why so many items say cash only for collections as do I regardless of people offering to photograph their passport or similar.

Items under £20 just get proof of postage which is free and you can claim from RM if they say they haven't received it.
£20 to £50 use Recorded Delivery as covered up to £50.
£50+ use Special Delivery as it's £500 cover standard and you can increase it.
As a seller you lose out using more expensive postal methods but at least you get peace of mind.

Agharta

It's clear from their terms that without proof of postage/delivery that … It's clear from their terms that without proof of postage/delivery that they side with the buyer so as a seller never accept PayPal for collections. This is why so many items say cash only for collections as do I regardless of people offering to photograph their passport or similar.Items under £20 just get proof of postage which is free and you can claim from RM if they say they haven't received it.£20 to £50 use Recorded Delivery as covered up to £50.£50+ use Special Delivery as it's £500 cover standard and you can increase it.As a seller you lose out using more expensive postal methods but at least you get peace of mind.



I agree, i only send items recorded delivery but regardless of how much it sells for.

its surprising how many buyers claim for non arrival even for items of a few quid and after all the buyer pays postage.

PFC Hudson

If I ever sell anything on eBay locally where the buyer is going to … If I ever sell anything on eBay locally where the buyer is going to collect I do all correspondence by eBay's messaging system and never by phone call or text messageThen you've got proof of the buyer agreeing to come round in person



Doesnt matter, they could still claim for non arrival of the item if they paid via paypal dispite the contact via ebay.

ed1980

Doesnt matter, they could still claim for non arrival of the item if they … Doesnt matter, they could still claim for non arrival of the item if they paid via paypal dispite the contact via ebay.



Well then that puts the seller between a rock and a hard place because eBay's rules are that you have to offer PayPal as a payment

Surely if you've got proof of correspondence (of the buyer's intention to collect after paying via PayPal) and you've got a long and perfect feedback history eBay would have to find in the seller's favour?

PFC Hudson

Well then that puts the seller between a rock and a hard place because … Well then that puts the seller between a rock and a hard place because eBay's rules are that you have to offer PayPal as a payment.


You offer it for deliveries but reserve the right to accept cash only for collections.
I've done this and clearly state cash on collection only for collections on the first line of the listing.
I've still had people use Paypal wanting to collect so I refund them if they still want to collect and they then pay cash.
Never had a problem or negative feedback for that and if your listing is clear most people are reasonable if you point that out to them.
If your listing is vague there's more chance a buyer will turn on you.

ToneEQ

I think the biggest change is hidden quite well. For seller protection … I think the biggest change is hidden quite well. For seller protection you need proof of posting and proof of delivery, so Royal Mail standard service will be no good for sellers, will have to use Signed For (at £1.10 extra per item sent) or send via Hermes.



I always use Collect Plus as they have fully tracked and signed for postage. You can also insure your package for higher value for few extra £'s so you are covered!

PFC Hudson

Well then that puts the seller between a rock and a hard place because … Well then that puts the seller between a rock and a hard place because eBay's rules are that you have to offer PayPal as a paymentSurely if you've got proof of correspondence (of the buyer's intention to collect after paying via PayPal) and you've got a long and perfect feedback history eBay would have to find in the seller's favour?



You dont have to offer paypal if you click cash on collection when listing. PayPal has been clear for many years that they only offer protection when you post an item via a trackable online method.

So accepting paypal and then letting someone collect an item is opening yourself for a claim.

Thats how the majority of people get scammed on gumtree/ebay as they do not understand the T&C of something they have signed up for.
Edited by: "ed1980" 2nd Jan 2015

I had no idea eBay allowed cash only on collection

Last thing I knew were all those messages from eBay a few years back where they told everyone you HAD to accept PayPal

Only the 2nd day of the new year and I've learned something new

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